Why would my E-commerce conversion rate have dropped by half?
-
I run a website selling used books. Our e-commerce conversion rate is on average around 1.40%. Over the last four days this has dropped to just 0.25%! Any ideas why? We haven't made any changes, apart from uploading a new pricing strategy - obviously you'd look at this first but the price of our whole inventory has gone DOWN by £5000 and our average product price has decreased from £3.43 to £3.09!
Everything else has stayed almost exactly the same, hits have decreased slightly, so has referral traffic.
-
first you need to compare search terms to see if your e-commerce conversion rate fell for your top terms.
-
That's exactly what I thought at first. Comparing the 11th/12th July to the 4th/5th July:
Our traffic for our brand name was down 3%. Our search traffic for 'cheap books' was up 8%. In fact our search traffic for our branded terms generally / brand name generally is down and our search traffic for 'cheap books', 'bargain books' and 'second hand books' is up slightly, maybe this, plus less traffic overall and less referrals from Facebook could explain the drop.
-
One suggestion is that, in this wild and crazy time of Panda, your keyword rankings changed. One of our sites experienced a spike in some keywords while dropping in others, which produced some oddball metrics for that site. So, let's say that "blue widgets" is a great converter (we'll say 2%) and gives you 250 hits a day, while all other keywords combined give you another 150 and drag that back to a modest 1.25% overall. Suddenly Panda eats your "blue widgets" keyword but likes you a LOT more for "fuchsia storm widgets", which only converts at 0.25%. So your traffic wobbles in your overall number but your traffic sources have drastically changed and, thus, your conversion rate has suffered. I've seen several of our sites experience this, where a short but good keyphrase dropped but several long tails came up sharply and offset the traffic drop.
Have you looked at how people are finding your site? Did keyword traffic change?
-
Yeah I think you are right Ryan, I'm not convinced that it is anything we have done. The average book price has gone down from £3.43 to £3.09 in our inventory which should only encourage sales! But we will definitely just wait it out - hopefully just a blip.
-
I hate to offer a "wait and see" response but at this point it seems we have too little data to work with for any other reply. There are so many factors that can influence a bump in the short term. Paydays, seasonal changes, news, etc. can all be a factor.
-
Hi Ryan,
Your first point is probably a good one, we're getting around 50-100 less visitors a day. Down from 420-450 to 350-380.
We haven't added any new content.
No changes as far as I'm aware regarding prices.
This time last week we got a good link from a famous authors blog/facebook so we got a lot of hits but our average conversion rate is 1.52% and we are down to almost 0.25% over the last few days. Comparing Jul 1 - Jul 4 conversion rate=1.52%, Jul 8 - Jul 11 conversion rate=0.83%.
Only change I can see between then and now is active inventory, down from 12696 SKU's to 12350 SKU's now. And referral traffic down from 15.24% to 5.59%
-
A few questions / ideas:
-
How many visitors are we talking about? If the sample size is small then it can always be a normal fluctuation.
-
Have you recently written an article or added any new content? It's possible you have a new source of traffic which is bringing in new traffic that does not convert well.
-
Has your traffic numbers for the last 4 days been consistent with what you expect? Has there been any significant increase or decrease?
-
Is it possible any other changes might have happened during the price change? GA tags removed, tax or shipping changed, etc
If none of the above turns up anything interesting, go through your store and buy one of your books. Examine the whole process and see if anything seems odd.
-
-
Checked! No drop in internet explorer vs firefox or chrome, slight drop in Safari but no technical errors in Safari
-
I have had a few problems like this and it has been due to bugs in the cart.
Start checking G Analytics - has there been a drop in sales for one type of user. (ie internet explorer vs chrome)....in my case my add to basket buttons were not performing properly in IE....hopefully you find your answer
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Ranking dropped after change single page url, should I change it back?
I was making updates to the content on the following page, and a few days later dropped from #2 SERP ranking to 50+. Things I checked: Yes, 301 redirect was implemented right away. After publishing, I manually requested indexing in search console. Right after publishing I re-submitted the sitemap manually and Google said they had not crawled it in 9 days. My question: should I change the URL back to the old one, or give it a little more time (especially since I re-submitted sitemap) Original URL: https://www.travelinsurancereview.net/plans/travel-medical/ New URL: https://www.travelinsurancereview.net/plans/travel-medical-insurance/
On-Page Optimization | | DamianTysdal0 -
Google search result dramatically dropped with drop in DA.
It looks like on 11/13 by site traffic dropped by like 75% and it just happens to coincide with the MOZ DA dropping to. Anyone else see this?
On-Page Optimization | | Motom70 -
Why do I have such drastic differences in my ratings?
I work for an e-commerce site that has quite a few categories. Some of these categories rank really well and other don't rank at all. What causes such a drastic difference? I understand that there are a lot of factors in ranking, so I am not asking why am I ranked #1 in some keywords and #2 in others. What I am trying to figure out is why I rank #1 in some keywords and don't rank in the first ten pages in another. The pages and optimization are the same. Why wouldn't it rank at all?
On-Page Optimization | | EcommerceSite0 -
How To Get GD Star Rating working in wordpress categories.
I want to use GD star rating so that stars show up in SERPS for my category pages. I've installed the plugin but can't see how to do it. Does anyone have any idea?
On-Page Optimization | | SamCUK0 -
E-commerce store having same content different language pages
Hello, I have an e-commerce store operating on PrestaShop. I have four languages Fr, De, En and Nl. The url for each page changes like Example.com/en/product1 Example.com/fr/Product1 Example.com/de/product1 Example.com/nl/Product1 All these pages have same content about product1 but translated in respective language. Is it considered as duplicate content? Should I suppose to write different content for each page?
On-Page Optimization | | MozAddict0 -
E-Commerce Site - Duplicate Content
We run an e-commerce site with about 250,000 SKUs. Certain items, such as a micro USB car charger, will be applicable to several different phones. Example: http://www.wirelessemporium.com/p-165787-samsung-galaxy-proclaim-illusion-sch-i110-heavy-duty-car-charger.asp http://www.wirelessemporium.com/p-165856-sony-xperia-ion-4g-lte-att-heavy-duty-car-charger.asp As one can imagine with so many items, unique content for each item description page can be a challenge. What would be the best way to address this on a large scale?
On-Page Optimization | | eugeneku0 -
Implementation of Rich Text Snippets on a e-commerce site
Hey Guys I'm working on the implementation of Rich Text Snippets , I have basically 3 types of page Product Page Category Page Homepage On the product page I'm going to implement the product scheme which seem relatively straight forward , I'm struggling a bit understand what can be implement on the homepage & category page if anything For the Homepage I was planning to use the organisation scheme http://schema.org/Organization using the object thing my question is can you use the image tag to try and get google to display our brand logo ? just like the author & recipe etc.. we sell branded goods so on each ideally for branded page we provide brand description and brand logo http://brokenscene.com/uk/brands/famous-stars-and-straps.html can you use any snippets or is it best to focus on just the products ? Ben
On-Page Optimization | | elbeno0 -
Dropping the www
We are planning on changing our domain next week. Everything has been covered including google change of domain procedure and redirects etc. I plan on dropping the www during this move as it is redundant and dilutes the keyword density of the domain. What do you guys think of this? Is it worth doing? Thanks, Gareth
On-Page Optimization | | SimpsonGareth0