How do I delete my account or cancel my trial?
-
Hi,
I want to delete my account and I cannot see an option for this within Billing.
Can someone help.
Thanks,
Lisa
-
The first two responses are typical of what I've seen on this cult--er, community.
Thanks to Keri for answering the question so I can cancel and get back to ahrefs.
-
Thanks Keri,
Fear not, I am not leaving SEOMoz, I have two accounts set up which I do not really need.
-
Hi Lisa,
You can cancel here https://moz.com/subscriptions
scroll down to below the plans and there's an option to cancel your Pro account. If it's not there for some reason, drop a note to help@moz.com and they'll help you out.
You can also read more about how to cancel your account on our Help Hub :]
Thanks, and sorry to hear you'd like to leave Pro. Feel free to PM me if I can be of help or if you'd like to offer suggestions on our service.
Keri Morgret
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
The right GA account is not populating as an option. Can I redirect to a GA account not listed?
When setting up a campaign, Moz provides a number of Google Analytic options, however not the one that pertains to the specific URL for the campaign. Is there a setting I need to change to allow for the right GA account to populate? Or, can I enter this manually?
Moz Pro | | mmetzger0 -
Cancel my PRO account and process refund, please
Hello SEOMoz folks, I seem to have a weird situation here, and need your help resolving it. The thing is that I received a code for a free 3 month SEOMoz Pro account that I gladly signed up for (who wouldn't considering how awesome SEOMoz is!) That said, I disbanded the startup that I was planning to use the account for several months ago. My 3 month eval ended today and my card was charged $99 because of that. The crux of my problem is that I ought to have cancelled the account long ago which I didn't, and I'e been charged. This is obviously my mistake, but I fervently hope that you guys are able to understand where I'm coming from and help with reversing the charges. To be honest, $99 means a lot to me and I'd very much appreciate if you're able to help me with a refund. I'll continue to be an avid SEOmoz fan (and prospective Pro user) but at this time, I just don't have a need to use the service. Thanks a ton! Siddharth
Moz Pro | | jugaadu0 -
How do I delete labels from the list of labels we've used?
How do we delete labels from the pulldown in moz, that we already created, but no longer use. The function "delete labels" only deletes labels off of certain keywords. But we cant figure out how to remove unused labels completely from the list of labels. Thanks, Thanks, Andrew
Moz Pro | | jampaper0 -
Does the Crawl Diagnosis - Duplicate Page Content account for a canonical meta tags?
I see the same page listed 3 time (with different query params). But on each I have a meta tag pointing to the correct canonical url. By still seeing all three listed, does that mean there is an error with my meta tag?
Moz Pro | | Simantel0 -
Account access
We're a digital agency and I am wondering how we gan give other colleagues access to the campaigns without buying extra accounts.
Moz Pro | | RutgerMeekers2 -
Inbound Links To Deleted Pages
Hi, I recently deleted some pages from my website and believe that there will be external inbound links pointing to these pages. I would like to find them and put redirects in place - can anybody tell me how to use SEOMOZ to find where external links are poiting to moved/deleted pages Thanks
Moz Pro | | stayin1 -
Can I export reports as CSV when signed up for pro trial account?
I've signed up for a trial pro account, yet when i try and export a report as a CSV i'm unable. Is this feature disabled for trial accounts? Many thanks, C
Moz Pro | | councilflat0 -
I have signed up for an seomoz trial .......
i have signed up for an seomoz trial but tried to access my account from a different laptop yesterday and could not a login. Is the trial version only accessible via the laptop i set it up from?!
Moz Pro | | GreatGifts4Kids0