Moz email is freezing Microsoft Outlook
-
When I try and open an email message from a Moz Q&A response, it hangs Microsoft Outlook for more than 30 seconds. Is anyone else having this problem?
-
WooHoo!!!!
8D
Q&A mail received and read in 1 beautiful second!
Cookies are on me at Mozcon!
Thanks Mozzers.
Sha
-
Thanks, Keri. I opened the automated email to your post and it did not hang Outlook.
-
We're deploying a fix for this today. Thanks for your patience everyone!
-
CAN YOU PLEASE FIX THIS ALREADY!!! I NEVER EVER USE ALL CAPS, BUT THIS IS RIDICULOUS. CAN YOU PLEASE JUST SEND US OLD FASHIONED TEXT EMAIL UNTIL YOU FIGURE OUT HOW TO FIX THIS?
-
What's even worse: if you start Outlook and if the last e-mail to come in before the last time you closed Outlook was a MOZ Q&A one, it already freezes at startup.
I'll have to disable email notifications for now, since they ruin my productivity.
-
I don't know what Moz has in the automated email responses that is causing Outlook to freeze for more than a minute, but Moz needs to contact Microsoft. This is a serious defect in Outlook. Can you imagine if someone discovers this defect and starts blasting large amounts of email to unsuspecting users? What a waste of time that would be.
I am using Outlook 2013 on Windows 7 Pro.
Best,
Christopher -
Hi Peter,
I don't really see how this can be related to images as I have always had outlook set up not to download images.
After your response that it was related to images I edited the settings to ensure that there is absolutely no way outlook will ever try to download images, but emails from the blogs and Q&A still freeze Outlook for between 1 and 2 minutes before they resolve to show the actual text of the message...it is as if the actual text of the post itself is being called and queued.
As mentioned by Christopher above the problem does not occur with ranking reports, new crawl notifications, the Moz Top 10, Monthly Newsletter or general email from Mozzers.
At this point I can do nothing but avoid allowing those emails to open and can't even delete them without the same issue unless I am lucky enough to have them sandwiched between two other emails that I want to delete
I know it probably seems like a trivial issue if it isn't happening to everyone, but honestly, for those of us who are fairly active on the blogs and in Q&A, 1 - 2 minutes of having your mail program disabled for every email that comes from there gets out of control very quickly!
I'm sure I'm not alone when I say, Please HELP!
Sha
P.S. A heartfelt apology to all of you who just had your mailbox freeze up again because I added this post hugs
-
Any word on when this will be solved? I've added Moz to the trusted senders list, so it auto-loads all images.
-
Hi guys!
Thanks for all the heads up we have so far regarding this. It looks like the Q&A emails has an image on their outlook tries to pull from our servers, that process can cause outlook to appear frozen/crash if your version of the outlook is queueing the the server (AWS) for the image. Currently you could work around that by turning off images in your settings in outlook. You can check out this thread on MS' support hub about blocking pictures on outlook: http://office.microsoft.com/en-us/outlook-help/turn-off-blocking-automatic-picture-downloads-HP007310739.aspx
Hope that helps, I have created a ticket for you on our end, so I look forward to talking to you!
Best,
Peter
Moz Help Team. -
Thanks to everyone for your patience while the Help Team looks into this issue!
-
We are also getting it for responses to questions!
-
Thanks, Sha. It does not happen with other automated email from Moz such as ranking reports. It's only the email from the Q&A responses.
Best,
Christopher -
Hi Christopher,
Yes, I'm having the same issue with emailed comments from the blog.
Three guesses as to what might be causing it:
- Images
- javascript objects
- the email tracking software being used
The best thing to do is go to the Help hub and lodge a ticket with as much explanatory detail as you can give. I know Mozzers are already working on it, but the more specific information they have, the easier it will be to fix it.
In the meantime, I hope it helps to know you're definitely not alone
Sha
-
not really must be your Outlook problem!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Is Moz Able to Track Internal Links Per Page?
I am trying to track internal links and identify orphan pages. What is the best way to do this?
Moz Pro | | WebMarkets0 -
I'm New To Moz What To Focus On First
Hello, Recently signed up to MOZ for the sites we operate in the UK. I wondered what folks would recommend I focus on first when starting to use MOZ for the first time for sites SEO? Cheers Stuart
Moz Pro | | Urban331 -
How to Combine the Moz Keyword Difficulty Tool with Google Keyword Planner for LOCAL (city/town) Results
Hi there, I wish that Moz would show local (city/town) results in their Keyword Difficulty Tool. But they don't, so here's my question: I'm trying to rank for keywords "interior design" in a local geographic area in the US. When using Google KWP, I'm selecting all the towns I want to rank in, and searching against the keywords INTERIOR DESIGN. The search volume appears to be approx. 370 a month. What I'm not sure about is whether I should instead (or in addition to), be searching for INTERIOR DESIGN (CITY), and leaving the geographic selection as US. What is most accurate? OR...should I search for INTERIOR DESIGN (CITY) in Moz's Keyword tool? How do you guys do it?
Moz Pro | | lulu710 -
Why is my MOZ ranking better but my ranking worse
last week, I made all the recommended changes for my client's website, and our grade according to MOZ got better, but our rankings dropped?
Moz Pro | | lfrazer0 -
First Campaign: No email when each step is completed?
I joined SEOMoz 6 days ago and set up my first campaign straight away. On my Campaign Overview, it says: "Here's what you can expect over the coming days (we'll send you an email when each step is completed". But I've not received an email saying that any of the steps are completed, so I haven't really used any of the tools yet as I wanted to wait until I had something to work with 🙂 Since it's almost been 7 days (will be 7 tomorrow), do I assume that most if not all of the stages have now been completed and I can get started? Thanks, Iain.
Moz Pro | | iainmoran0 -
Moz bar down?
Is the Mozbar not working for link data? Whats up with moz I signed up for a free trial and nothing works....
Moz Pro | | JohnWalker0 -
Why do some of my sites stop showing up as ranking on SEO Moz (listed as not in top 50) when in google ranks they are top five?
Okay - so i have several campaigns. And of these campaigns, about four or five of them no longer show up as ranking after several weekly crawls by SEOMoz... Not sure why the line on the chart just stops when they are ranking in top 5 for google organics am confused by this can you help me do what i need to do so that the seobot can read my pages and save me time on checking where i rank - thanks Creative Guy
Moz Pro | | creativeguy0 -
How come my Moz Points stopped incrementing
I was so happy when my Moz Points reached 100 today, but I've done a whole lot more today and it still says 100. Have I broken the system, or is it resting today (it is Sunday where I am)
Moz Pro | | loopyal0