Moz email is freezing Microsoft Outlook
-
When I try and open an email message from a Moz Q&A response, it hangs Microsoft Outlook for more than 30 seconds. Is anyone else having this problem?
-
WooHoo!!!!
8D
Q&A mail received and read in 1 beautiful second!
Cookies are on me at Mozcon!
Thanks Mozzers.
Sha
-
Thanks, Keri. I opened the automated email to your post and it did not hang Outlook.
-
We're deploying a fix for this today. Thanks for your patience everyone!
-
CAN YOU PLEASE FIX THIS ALREADY!!! I NEVER EVER USE ALL CAPS, BUT THIS IS RIDICULOUS. CAN YOU PLEASE JUST SEND US OLD FASHIONED TEXT EMAIL UNTIL YOU FIGURE OUT HOW TO FIX THIS?
-
What's even worse: if you start Outlook and if the last e-mail to come in before the last time you closed Outlook was a MOZ Q&A one, it already freezes at startup.
I'll have to disable email notifications for now, since they ruin my productivity.
-
I don't know what Moz has in the automated email responses that is causing Outlook to freeze for more than a minute, but Moz needs to contact Microsoft. This is a serious defect in Outlook. Can you imagine if someone discovers this defect and starts blasting large amounts of email to unsuspecting users? What a waste of time that would be.
I am using Outlook 2013 on Windows 7 Pro.
Best,
Christopher -
Hi Peter,
I don't really see how this can be related to images as I have always had outlook set up not to download images.
After your response that it was related to images I edited the settings to ensure that there is absolutely no way outlook will ever try to download images, but emails from the blogs and Q&A still freeze Outlook for between 1 and 2 minutes before they resolve to show the actual text of the message...it is as if the actual text of the post itself is being called and queued.
As mentioned by Christopher above the problem does not occur with ranking reports, new crawl notifications, the Moz Top 10, Monthly Newsletter or general email from Mozzers.
At this point I can do nothing but avoid allowing those emails to open and can't even delete them without the same issue unless I am lucky enough to have them sandwiched between two other emails that I want to delete
I know it probably seems like a trivial issue if it isn't happening to everyone, but honestly, for those of us who are fairly active on the blogs and in Q&A, 1 - 2 minutes of having your mail program disabled for every email that comes from there gets out of control very quickly!
I'm sure I'm not alone when I say, Please HELP!
Sha
P.S. A heartfelt apology to all of you who just had your mailbox freeze up again because I added this post hugs
-
Any word on when this will be solved? I've added Moz to the trusted senders list, so it auto-loads all images.
-
Hi guys!
Thanks for all the heads up we have so far regarding this. It looks like the Q&A emails has an image on their outlook tries to pull from our servers, that process can cause outlook to appear frozen/crash if your version of the outlook is queueing the the server (AWS) for the image. Currently you could work around that by turning off images in your settings in outlook. You can check out this thread on MS' support hub about blocking pictures on outlook: http://office.microsoft.com/en-us/outlook-help/turn-off-blocking-automatic-picture-downloads-HP007310739.aspx
Hope that helps, I have created a ticket for you on our end, so I look forward to talking to you!
Best,
Peter
Moz Help Team. -
Thanks to everyone for your patience while the Help Team looks into this issue!
-
We are also getting it for responses to questions!
-
Thanks, Sha. It does not happen with other automated email from Moz such as ranking reports. It's only the email from the Q&A responses.
Best,
Christopher -
Hi Christopher,
Yes, I'm having the same issue with emailed comments from the blog.
Three guesses as to what might be causing it:
- Images
- javascript objects
- the email tracking software being used
The best thing to do is go to the Help hub and lodge a ticket with as much explanatory detail as you can give. I know Mozzers are already working on it, but the more specific information they have, the easier it will be to fix it.
In the meantime, I hope it helps to know you're definitely not alone
Sha
-
not really must be your Outlook problem!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
My domain authority is low in MOZ and high in other apps
_I checked my site in other SEO apps and they are showing a higher DA for my site. However, in MOZ is very low. Can you please explain it to me? _what caused the difference?
Moz Pro | | K_Monestel0 -
Search Console says 111 links. Moz says 3\. Do I have a site problem?
I understand that Moz doesn't show all links; but i would think that out of 111 links from 43 root domains, they'd at least show 20 or 30 root domains. I definitely have more than 3 credible sites linking back to me. So do I have an issue? I've been trying to get my site ranking for 9 months, and I've tried EVERYTHING. Still no significant movement. Please help me figure out what's going on. I've been trying to get my site ranking for 9 months, and I've tried EVERYTHING. Still no significant movement. I'm wondering—maybe even hoping—that this will help me uncover a problem that could set the whole thing back on course. Please help me figure out what's going on.
Moz Pro | | jheath0 -
My moz campaing not update completely
I have create new account and campaign last week, till now my moz campaign not update like: keywords ranking, competitor websites links etc. Why it is so please update me.
Moz Pro | | Surabhi_Dewra0 -
New to Moz and wanted a bit of help with my report
Hi, I have used the MOZ report to analyse one of my friends sites and I wanted to query a few warnings it highlighted and I just wanted people's thought on how important they thought these were: The first is dupliate descriptions/titles. This is mainly down the e-commerce pages. Fist duplicate content:
Moz Pro | | dannylancs
On some pages the description is identical and all that is different is the title and picture, is this an issue? Duplicate pages:
Due to the way the website folder structure/catergories has been created some pages are identical but because the product comes under 2 cetergories there is 2 seperate pages, should we use the canonical on one of the pages? Also regarding the canonical tag, they have put link rel="canonical" on every page and got it to point at itself, so not really being used in the way it is meant to be. Could something like this cause any harm? The final thing is internal linking back to the homepage. If for example the homepage is http://www.test.com, when linking back is it best to put the full URL over "index.html" even though they are the same page? Any help really appreciated Dan0 -
Keyword Stuffing - MOZ On-Page Grader
We sell a great number of insulation products, many of which are produced by individual manufacturers. On the page identified below the Keyword "Kingspan" is repeated numerous times as these items are included in our online shop. However, the many mentions of Kingspan are recorded in the HTML5 Source Code, rather than an external database. When I used the MOZ On-Page Grader, using the keywords "Kingspan" I was surprised to achieve an "A" Grade! I know I shouldn't be complaining, but I am wondering why the significant repetition of the word "Kingspan" has not negatively impacted my score? http://www.just-insulation.com/001-eshop/buy-kingspan-thermapitch-thermawall-thermafloor-insulation-boards.html
Moz Pro | | JustInsulation0 -
Why is my MOZ report only crawling 1 page?
just got this weeks MOZ report and it states that it have only crawled: Pages Crawled: 1 | Limit: 10,000 it was over 1000 a couple of weeks ago, we have moved servers recently but is there anything i have done wrong here? indigocarhire.co.uk thanks
Moz Pro | | RGOnline0 -
Internal and external links showing in Webmaster Tools but not in MOZ
Hi there I set up a campaign 2 weeks ago but I am registering zero internal or external links for my website. It's a small site with only about 300 external links but they show in Webmaster tools but not in my link report or Open Site Explorer. Do I need to wait until the next OSE crawl or is something wrong with my set up? Thanks in advance! Laurie
Moz Pro | | turnbullholdingsltd0 -
Moz Trust
I saw a severe drop in MozTrust for multiple sites I am working on. We have added some links this month, but would be considered 'spammy' or to be low quality. No other links appear to have been lost / removed. If we had some very high quality links before and have added some mid-level links can this be what is causing the drop? From the description on SEOmoz, it seemed to me that trust could only go up as links were added. It appears that I am missing something.
Moz Pro | | DigitalDiameter0