Moz Billing chat
-
How do I access billing chat, your page says there is one http://moz.com/help/pro/phone-support but it is difficult to find. This is urgent.
-
Hello Peking123,
Sorry about any issues this caused you - I went ahead and got this taken care of and followed up with you via email as well. For billing issues we typically recommend going through Help@Moz.com and will answer within 24 hours of the ticket submission.
Thanks for being patient!
-
Hi, today I receive email with your invoice. The problem is that this invoice is from october when was end of trial moz. In october I am not receive any email from you if I would like to continue with moz and which moz I would like to choose. Today I receive invoice period of 11.10. to 11.11.2014. Also in this time I am not used moz, not added or changed anything in moz so this payment is from me is not correct from your side. I am confident that you can see if some trial customer used moz or not.This is not correct for you. Also I sent some massage your help tim in billing information. This message I can not see in the private messages so I want to know if you receive it and why I am not see it in private messages. Also I wrote that you cancle my account, gebet card, delite me from all your lists and refund me a money.
-
Thanks for the heads up! Since billing matters are usually best resolved via email, I'll reply to the email we had going. You will hear from me in a few minutes
-
Hello Abe,
I still haven't received refund. Can you please check asap?
-
Thanks very much for your help!
-
Hey Thommas,
I'm afraid I don't see that you've replied to the email that I responded to yesterday. If you send in a new email with each reply, those don't come directly to me; they just go into a queue that is shared by everyone on the help team.
As for the period between, 6/23 and 7/12, I'm afraid the renewal on 6/13 was for a monthly contract and we aren't able to provide partial refunds. We did provide a full refund for the month of July, and you will see that back in your account shortly.
-
I'll respond to your ticket now, we are working on improving the timing of our billing system now and I apologize for the confusion. Never hesitate to write in directly to help@Moz.com for anything billing related and we will certainly get back to you as fast as we can, we promise.
-
sorry to jump in the middle of this but i have similar question. My trial ends on 16.07 and i suppose to cancel it today because i don't use this service anymore. But today MOz just went ahead and charge my visa with monthly fee for next month, Please check my case and cancel money booking or refund. (i already send ticket)
-
Thanks Chiaryn, that's correct. I have cancelled on 6/23 as this was the day I moved my campaigns from moz to serpbook.
Shouldn't I also receive a refund for the period from 6/23 to 7/12 ?
btw, I tried the email support yesterday but still no response.
-
Hello Thommas,
I am so sorry that you ran into this issue! It seems there was a syncing error in the backend that caused your account to remain active, although I do see that you cancelled your account on 6/23. I sincerely apologize for that.
This confirms that I have fully canceled your account and issued you a refund for the charge on 7/12. You should see the funds back in your account within the next 2-3 business days.
If you need any other assistance, it would be best if you can follow up via the email request, as I will be quicker to respond that way.
Chiaryn
-
This is rather urgent as my card was billed even tho I canceled my subscription last month.
-
I'm seeing two emails from you within the past three hours to our help desk. We generally respond within 24 hours, so you will be hearing back. I wanted to let you know the emails weren't lost.
-
I have emailed already but nobody got back to me. You really should have a phone support for billing
-
I'm seeing you as still a pro subscriber. If you can't see anything at the billing page in your profile, please send us an email at help@moz.com and we can fix things up from there.
-
there is no such option when I log in there. I have unsubscribed from Pro some tine ago but to my surprise I was invoiced again even tho I am no longer a pro subscriber. I need a refund ASAP.
-
From the billing page at https://moz.com/billing, there's a live chat option. We may not have the live chat available as many hours today, as many of us are at MozCon right now, but there will be people there to answer any tickets you submit.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved MOZ API to Google Data Studio
Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/
Product Support | | WebMarkets0 -
Cancel my MOZ Subscription
Cancel my MOZ Subscription. My email id is vtsdesigner106@gmail.com
Product Support | | visiontechnoindia0 -
Moz rank tracking with new subpage address
Hello, I have built a new website and the subpages web address are new. I haven't made a redirect yet but I am about to do it. How do I continue keeping track of my ranking evolution in moz. Do I need to indicate the new web address ? or once the redirect will be done will moz continue the tracking of my keywords showing the old web address but tracking the new address ? Thank you,
Product Support | | seoanalytics0 -
Can 2 Moz profiles be merged?
I'm very excited to have received my promotion into the Moz Specialist category (yea me!) , but I've discovered that I have another Moz profile dating back to 2011. Can they be merged together?
Product Support | | julie-getonthemap0 -
When will true multi-user log-in be available in Moz Pro? How about an archive?
Our team is growing and we are running into each others' research on the tool! Will our users ever be able to use their own instance of Moz? Also, how about a historical archiving function for research? Would be nice to record past research as similar requests come to us in the future. Wish list stuff - thx.
Product Support | | Jen_Floyd0 -
Can i Have multiple Users on Moz. I want to give access to someone.
I want to provide an employee access to moz. Sharing my personal login and password is always risky. is there another way?
Product Support | | prestigeluxuryrentals.com1 -
Has the Moz website update affected my data?
Hi Moz, I can see you are currently updating your website and regularly get either the new or old moz format when I log into my account. When I am in my account and Moz is in the new format my account info including keyword ranking & external followed links dramatically change. I am just trying to investigate if it is a moz issue with data or something else? Help would be appreciated. Thanks a lot, Beth
Product Support | | cmuknbb0 -
Custom Anchor text link on Moz profile section
Hi, Does anyone know if you can modify your anchor text and URL after you reach 200 Moz points on your profile section (On the web section under image)? I am close to getting my 200 pts (btw...enjoyed the entire journey) and am trying to choose my anchor text. Here is some interesting analysis too. I have a Spanish site since we are an Argentinean firm. 1. Would a spanish word as anchor text have any value since Moz.com is an English site? I am think about semantics here and how Google likes only content relevant links. My thought is that it does today but it may not be true in the future if Google is going to do away with linkbuilding and just do semantics and co-citation. Thanks Carla
Product Support | | Carla_Dawson0