Getting a Google Places listing verified on an automated phone system.
-
I've been having issues getting my Google Places/+ listing verified as we have an automatic phone system. If you call our office you have to dial a number to reach an actual human being or before you can leave a message.
Whenever the Google Bot calls we aren't able to receive our Google Place verification code.
Currently.. there is no option to send a postcard.. which is weird because for awhile that was the only option.
Has anyone had any success on an automated phone system & how did you do it?
Thanks!
-
Hi Strathcom,
I am looking into this for you. Trusted businesses are sometimes given the phone-only option, just as less trusted businesses are often given the postcard-only option. Let me see what I can find out for you. I will return.
Update: Looks like you have already started a thread at the Google and Your Business Forum and received a good reply from Treebles: http://productforums.google.com/forum/#!msg/business/OXYk9JlWCCY/s8n4jpjN514J[1-25] Also, in case you didn't see this similar thread, here is one with a response from Jim Jaggers regarding making 4 verification attempts to cause the postcard option to appear: http://productforums.google.com/forum/#!searchin/business/phone$20tree/business/mPIRxdm5vQw/iqcf5gh9--4J[1-25] Hope this helps!
-
Hey Strathcom - That is strange as they did stop with texts and phone calls because of folks gaming the system. The only way to do it was through a postcard.
But if you have the phone option do it to a direct line or your cellphone just for the verification process. I did this previously and it didn't pull the phone number through to the listing.
Just did a little more research - Apparently one reason they do offer phone verification is if it was already listed and needs to verified only or you previously verified by phone.
-
https://support.google.com/places/bin/answer.py?hl=en&answer=75569
If you try to verify your business listing by phone and it doesn't work, this could be for one of several reasons:
- You have an automated phone system or phone tree.
If you encountered any of the reasons above, please request the PIN to be sent to you by mail.
Whats odd is that you don't have postcard verification option. I recommend you post this problem on their local business forums at http://productforums.google.com/forum/#!forum/business
Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google instantly suspends Google+ local listing of brand new company
I just tried to create a Google+ listing for a client. It's a brand new company. As soon as I submit the listing, I get an error message: "Google has suspended your page due to quality issues." There is no content on the listing, no website, etc. Just their NAP. All I can guess is their business address or phone number is on a blacklist due to some previous tenant/owner. Does Google keep a blacklist of addresses and/or phone numbers? Any other ideas?
Image & Video Optimization | | AdamThompson0 -
Can you get rich snippets for Youtube hosted videos?
My website has several videos, mostly product reviews and tutorials. I'd like for these videos to show in the SERPs with rich snippets, but I am hosting them through Youtube. What is your experience with Youtube hosted videos? Do they generate rich snippets? Or will Google always rank the Youtube video over your web page?
Image & Video Optimization | | TMI.com1 -
Tracking Numbers and Local Listings
Hello all, had a quick question about the pros and cons of claiming a bunch of local listings and using a tracking # on our business profiles with those listings rather than our actual #. Anyone have any insight into whether this is good or bad practice and why? Thanks in advance!
Image & Video Optimization | | goldbergweismancairo0 -
Places page help
Hi I was hoping somebody could provide me with some help regarding places pages. If I search 'recruitment agencies Chester' I get this result https://www.google.co.uk/search?q=recruitment+agencies+chester&ie=utf-8&oe=utf-8&rls=org.mozilla:en-GB:official&client=firefox-a&gws_rd=cr&ei=LsBTUr6rJ8Sw0wXt74CQAg I am confused as to why certain sites are ranking higher than others for example: The site with the a) ranking has no reviews and the place page doesn't seem particularly optimised. The site ranked at c) has 2 bad reviews The site ranked at g) seems to have a much more optimised places page yet ranks below the other sites. Is this just a strange batch of results or can somebody provide me with more information/ help? I don't understand the ranking system at the moment. Thanks for any help you might be able to offer!
Image & Video Optimization | | onlinechester0 -
Google Review requirements
I'm considering asking some of our clients to leave a Google review on places page. Currently we've focused more on LinkedIn recommendations but this has not impact on local search results. So my questions is what do our clients require to leave a Google review? Do they need a Google + profile? Do they need a Google + business page? Or would a personal gmail account suffice? Appreciate any feedback you have!
Image & Video Optimization | | Nick_Johansson0 -
Is anyone experiencing a large number of reviews disappearing in Google Places?
Just curious if anyone else has had issues with any clients losing lots of reviews in the last week?
Image & Video Optimization | | 4RealLocal0 -
Google Places weblink advice
In your Google Places listing on the website link option should this point to a specific location based page for your business? For example my company have several locations in different towns and cities, at present they all point back to the homepage, but should they point back to a specific location based page on the website as I am sure Google looks at the website link for location based text and it its pointing at the homepage which has generic title and h1 tags etc and does not cover location based text then the Google Places listing ranks lower as it displays the meta title in the places result? This is the only thing I can think of because the listings that appears top 2 have no additional info, no photos, no reviews etc while my listing has a description, images, video etc and the centroid location is nearer to the centre of the city than many of the others so I am at a loss again to work out why Google is ranking this so poorly in Local Search?
Image & Video Optimization | | idv0 -
Multiple Businesses in One Location + In One Google Places Account Under Review
HI, My Problem: Multiple businesses in one location, under one Google Places account, one being reviewed. My Question: see very bottom of this post Background: I am trying to help a client get both of his businesses ranking in Google Places. The problem is the office building has multiple doctors/practices in the same building and gave no business suite numbers to doctors that rent office space. Here is the list of the other businesses in the office: http://www.fullcirclefamilycare.com/health_care.htm. The problem escalates because the doctor I am trying to help has a chiropractic business & a spinal decompression business, both legal entities, both different registered company names, different phone numbers, and websites, but both located in this office building. He rents two offices (they should be suites) in the building. The problem escalates even more because the doctor has registered both locations (see below) in his Google Places account: Westchester Spinal Decompression Center
Image & Video Optimization | | WebBizIdeas
1241 Mamaroneck Avenue, White Plains, NY 10605 (914) 421-1502 Joint Effort Chiropractic
1241 Mamaroneck Ave., White Plains, NY 10605 (914) 368-7668
jointeffortchiro.com The first (spinal decompression) was registered a long time ago and ranks #1 for "spinal decompression white plains NY." The second he just confirmed the Google Post card a few weeks ago and has been under review since. More research so you can help me better: The "The Shop for Holistic Health / The Shop at Full Circle", a businesses location in the same office building has verified their account and ranks #1 for "women's health care white plains NY" and "midwife white plains NY." Another business,in the same office building "Keras-Donaghy Melissa S", has not claimed their listing and ranks #1 for "Women’s Health physical Therapist white plains NY" Another business, "Kuhl Josephine MD," has not claimed their listing ranks in the top 10 for "Adolescent Psychiatrist white plains NY." My Question: What do I do, wait it out and see if Google will remove the "under review" under his current Google Places account or do I add a suite number now and see if Google will send another post card? Or do I create a new account, add the business, add a suite number this time, and see if they will confirm it. I don't want to do this because the doctor already has 12 reviews on this Google Places account. If I do do this, what do I do with the Google Places account under review?0