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  • zemosdesign
    zemosdesign last edited by Feb 15, 2014, 11:47 PM

    Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0

    i would like a refund as it doens't seem to a be a free trial

    1 Reply Last reply Reply Quote 0
    • zemosdesign
      zemosdesign @KeriMorgret last edited by Feb 16, 2014, 12:04 AM Feb 16, 2014, 12:04 AM

      Okay thank you 🙂

      1 Reply Last reply Reply Quote 0
      • KeriMorgret
        KeriMorgret @zemosdesign last edited by Feb 16, 2014, 12:03 AM Feb 16, 2014, 12:03 AM

        Monday is a holiday, but we often have some staff that work over the holidays and on weekends, so you may hear back before Tuesday. I apologize that I don't know the exact schedule right now.

        zemosdesign 1 Reply Last reply Feb 16, 2014, 12:04 AM Reply Quote 0
        • zemosdesign
          zemosdesign last edited by Feb 16, 2014, 12:02 AM Feb 16, 2014, 12:02 AM

          Okay thanks. Will you be back in business on Monday?

          KeriMorgret 1 Reply Last reply Feb 16, 2014, 12:03 AM Reply Quote 0
          • KeriMorgret
            KeriMorgret last edited by Feb 16, 2014, 12:00 AM Feb 16, 2014, 12:00 AM

            Hi! I see you've also opened a ticket with our help desk. We'll best be able to take care of billing issues in help desk, rather than Q&A. You'll be hearing back from us within a couple of days (it's a holiday weekend right now, so we may be a little slower to respond than a usual weekday).

            1 Reply Last reply Reply Quote 0
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