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  4. Rank Tracker not Working.

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Rank Tracker not Working.

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  • SammisBest
    SammisBest last edited by Jun 23, 2014, 2:55 PM

    That's all. It has not worked for last 3 days I believe. I use Google Chrome.

    1 Reply Last reply Reply Quote 0
    • Andy_Odom
      Andy_Odom Subscriber @randfish last edited by Jul 5, 2014, 2:26 PM Jul 5, 2014, 2:26 PM

      Thanks Rand. I hadn't thought about a plug-in causing a conflict. I'll try disabling them and see if I can find the cause that way. It works fine in Safari, so that would make sense.

      1 Reply Last reply Reply Quote 0
      • randfish
        randfish @Andy_Odom last edited by Jul 5, 2014, 2:08 PM Jul 5, 2014, 2:08 PM

        Hi Andy - never heard that one before... Very odd. I just looked in your account using my Chrome browser and your data looks fine to me, so my guess is that there's a setting in Chrome or possibly an extension that's causing the visibility problems. Unfortunately, browser troubleshooting isn't my specialty, but you might try installing Firefox or even Internet Explorer and seeing if you can see the data that way temporarily. In Chrome, you could try disabling extensions and/or doing an uninstall/reinstall (make sure you have another browser installed before you uninstall Chrome though or it will be a pain to re-download it).

        Good luck!

        Andy_Odom 1 Reply Last reply Jul 5, 2014, 2:26 PM Reply Quote 0
        • Andy_Odom
          Andy_Odom Subscriber last edited by Jul 5, 2014, 12:55 PM Jul 5, 2014, 12:55 PM

          Here's the issue I'm having, and I'm not sure if it's related to the DDoS attacks. My campaign data doesn't appear when I'm using Chrome. The site loads, I can view the list of campaigns, and I'm even typing this in Chrome, but the actual data of my campaigns will not show. It's almost like there's some setting in Chrome blocking that, but I've done nothing to my browser settings. This is the same on my home MacBook Air and my work MacBook Pro. Any clue what might be causing this particular issue?

          randfish 1 Reply Last reply Jul 5, 2014, 2:08 PM Reply Quote 0
          • topic:timeago_earlier,11 days
          • EGOL
            EGOL @randfish last edited by Jun 24, 2014, 6:37 PM Jun 24, 2014, 6:37 PM

            Thanks for the details.

            Hang in there.  Tell staff we are cheering for them.

            1 Reply Last reply Reply Quote 2
            • randfish
              randfish last edited by Jun 24, 2014, 6:25 PM Jun 24, 2014, 6:25 PM

              FYI - Rank Tracker appears to be back up and working for me. Not sure if we have the "all clear" from engineering, but you might want to give it another spin. I was able to successfully get the right rankings back on my queries just now.

              1 Reply Last reply Reply Quote 2
              • randfish
                randfish @EGOL last edited by Jun 24, 2014, 6:11 PM Jun 24, 2014, 6:11 PM

                Well, here's the complex thing - every time we share anything about the DDoS - on Twitter for example, or in the press (including when that NYTimes article was published), the DDoS crew hits us again. This weekend was insanely hard. Our tech ops team are staying up 30 hours in a row, missing meals, missing their families. It's pretty horrifying, and it's been going on for months.

                It was only the first time they wanted a few hundred, then they emailed for thousands, now they don't even email anymore - they're clearly just out for revenge because we've been helping other companies to stop them using what we've learned.

                My bias was to want to share that stuff, too. Unfortunately, if we do, not only do we risk more attacks, but we risk the attackers finding new vulnerabilities based on what we say we've done. It's an all around very sucky situation, and one of those times when we simply can't be as transparent as we'd like.

                EGOL 1 Reply Last reply Jun 24, 2014, 6:37 PM Reply Quote 2
                • Christy-Correll
                  Christy-Correll Staff @EGOL last edited by Jun 24, 2014, 4:59 PM Jun 24, 2014, 4:59 PM

                  That is a great suggestion, EGOL. I will definitely pass it on.

                  And this. "These guys must be pissants if they are only asking for a few hundred bucks.  Would be funny to see Mr Skinner point at the camera and say... "We didn't pay-off a $200 pissant and we will not pay you." Ha! No kidding, right??

                  1 Reply Last reply Reply Quote 1
                  • Christy-Correll
                    Christy-Correll Staff @SammisBest last edited by Jun 24, 2014, 4:54 PM Jun 24, 2014, 4:54 PM

                    You are quite welcome, Sammie. Again, thanks so much for understanding. You rock!

                    1 Reply Last reply Reply Quote 0
                    • SammisBest
                      SammisBest @Christy-Correll last edited by Jun 23, 2014, 5:03 PM Jun 23, 2014, 5:03 PM

                      OK thank you for the update. 🙂

                      Christy-Correll 1 Reply Last reply Jun 24, 2014, 4:54 PM Reply Quote 1
                      • EGOL
                        EGOL @Christy-Correll last edited by Jun 23, 2014, 4:58 PM Jun 23, 2014, 4:58 PM

                        Wow.  Thanks for the update.   I'd like to see a WhiteBoard friday about this after its sorted out with graphics  on how DDoS are carried out and how they are deflected.  And, how you know its happening to you.

                        These guys must be pissants if they are only asking for a few hundred bucks.  Would be funny to see Mr Skinner point at the camera and say... "We didn't pay-off a $200 pissant and we will not pay you."

                        Christy-Correll randfish 2 Replies Last reply Jun 24, 2014, 6:11 PM Reply Quote 1
                        • Christy-Correll
                          Christy-Correll Staff last edited by Jun 23, 2014, 4:25 PM Jun 23, 2014, 4:25 PM

                          Hi, I am so sorry about this! Unfortunately, we are still experiencing intermittent issues with our tools as a result of DDoS attacks over the weekend. Moz engineers are working hard to resolve this. For status updates on all Moz products, please visit Moz Health. For details on the DDoS attacks against Moz and others, please read this article from _The New York Times - _ Tally of Cyber Extortion on Tech Companies Grows.

                          Thanks so much for your patience. We appreciate it!!

                          Kind Wishes,
                          Christy

                          EGOL SammisBest 2 Replies Last reply Jun 23, 2014, 5:03 PM Reply Quote 1
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