Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Is it against google guidelines to use third party review sites as well as have reviews on my site marked up with schema?
-
So, i look after a site for my family business. We have teamed up with the third party site TrustPilot because we like the way it enables us to send out reviews to our customers directly from our system. It's been going great and some of the reviews have been brilliant.
I have used a couple of these reviews on our site and marked them up with:
REVIEW CONTENT
We work in the service industry and so one of the problems we have found is that getting our customers to actually go online and leave a review. They normally just leave their comments on a job sheet that the workers have signed when they leave. So I have created a page on our site where we post some of the reviews the guys receive too. I have used the following:
REVIEW TITLE
REVIEW
Written by: CUSTOMER NAME
Type of Service:House Removal
Date published: DATE PUBLISHED
10 / 10 stars
I was just wondering I was told that this could be against googles guidelines and as i've seen a bit of a drop in our rankings in the last week or so i'm a little concerned. Is this getting me penalised? Should I not use my
reviews referencing the ones on trust pilot and should i not have my own reviews page with rich snippets?
-
Personally I would doubt that you would get penalised for it especially as these are genuine reviews. We use a similar tactic here and post individual user reviews gathered locally on site and then also feature aggregate review for an overall score located on a third party site.
As you are using TrustPilot which is a Google Partner for reviews, I would imagine this will only benefit you in the long run, but check with them about featuring their logos on your site. Some review sites are quite particular about how you display their logo/artwork and may also require a link back Due to TrustPilot being a Google Partner, you also have the added benefit of having star ratings in any Google Adwords activity you may be doing, thus helping to further increase their positive impact on CTA's and conversions when landing.
Hope that helps. As per Robert, just make sure you get your schema correct to ensure accurate portrayal of the review data so it is picked up.
Finally, there is a chance that you will get your review snippet on Google, but this is not guaranteed even if your schema markup 100% correct.
Good luck
Tim
-
Don't know what the "digital marketing" person was thinking, but no you won't get penalized.
If you are hoping to get an aggregate review snippet, make sure the schema is correct. You are showing a rating scale of 10 and Trust Pilot uses 5 stars (as do most). Here is the markup from a markup generator where product is 'example product' scale is 5 and schema is markup. I arbitrarily used 4.8 as the aggregated rating (as if you had 10 reviews, eight of which are 5 and two are 4 totaling 48).
example product
Rated 4.8/5 based on 10 reviewsAgain, be careful of copyrights when moving the actual review content.
Best
-
Hey Robert,
Thanks for getting back to me. Sorry just to clarify, the trust pilot reviews i display are purely aesthetic i haven't marked them up with schema. I've just got a couple of reviews and then put the little widget next to them to show our ranking.
I then have a separate 'customer reviews' page where i list the reviews sent back to us via our feedback forms. I've also stated that all reviews can be verified with signed documents should anyone wish to see them for any reason. It's these reviews i've marked up with schema which i'm hoping will, when enough are uploaded mean i can get the google stars below our name?
Do you think i'll be penalised for this? Someone i know in digital marketing told me i would but i can't see why?
-
BearPaw,
There is nothing in the guidelines about showing reviews on your site that you have brought in from other sites. What I would caution against is that if you are going to do this, you need to be fully disclosed on the site. If you are only bringing in the best reviews, I would certainly create some sort of disclaimer to say some reviews are left off. Also, on your schema you are showing a rating value of 1 -10 and Trust Pilot uses a 1-5 system.
I do not know if TrustPilot has a copyright on their reviews but if they do you will be violating that and probably their user agreement. Remember, they make money handling the reviews for you and being the purveyor of review rankings. I am not sure I would use the person schema on the reviews, but I can't think of a reason not to either. Another issue around that is even if they left the review for your product, be careful with posting something and attributing it without permission.
So, those are more cautionary items than rules.
Best
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I am Using <noscript>in All Webpage and google not Crawl my site automatically any solution</noscript>
| |
Web Design | | ahtisham2018
| | <noscript></span></td> </tr> <tr> <td class="line-number"> </td> <td class="line-content"><meta http-equiv="refresh" content="0;url=errorPages/content-blocked.jsp?reason=js"></td> </tr> <tr> <td class="line-number"> </td> <td class="line-content"><span class="html-tag"></noscript> | and Please tell me effect on seo or not1 -
Moving to new site. Should I take old blog posts with me?
Our company website has needed a complete overhaul for some time now and the new one is almost ready to go live. We also have a separate "news" site that is houses around 800 blog posts and news items. (That news site will be thrown away because it's on a completely different domain and causes confusion.) So we have a main site with about 100 decent blog posts and a separate news site with 800 poor posts. I plan on bringing all the main site blog posts over to the new site (both WordPress), but my question is whether or not to bring over the news site posts? All, handful, none? Another issue is the news site doesn't have Google Analytics, so I'm not sure if any posts actually generate traffic, but I can from the main site we do get some referrals from it. As far as quality of content goes, it's poor. Not sure who wrote it all, but it's mainly text press releases that aren't very interesting. Is it worth bringing over for SEO purposes or simply delete the site and create a mass redirect so all of those pages will direct to the new website's blog page? Any help is greatly appreciated.
Web Design | | codyfrew0 -
Anyone using CloudFlare on multiple sites?
We are considering using CloudFlare as a CDN for a large group of sites. The fees are $5 to $200 depending on many factors. We tried the free trial on one site and were impressed with the results. I am wondering if any of you have any longer term experience with this and performance metrics, etc.
Web Design | | RobertFisher1 -
Help with Schema.org on Ecommerce Products
I’m looking for ways of using schema.org with products that have pricing options. There appear to be two main problems 1) Whilst colour, width, height and depth are all catered for, size appears to be missing – how can we mark up products that are available in sizes that aren’t necessarily covered by width/height/depth (e.g. shoe size). Also, what if the product is available in different finishes – technically, these could not properly be described as colours so how could we mark them up? 2) There doesn’t seem to be any particularly good way of marking up pricing options that are displayed on the same product detail page. For e.g. if a pricing option table is used like this: | ID | Colour | Price 001-red | Red | £3.99 001-green | Green | £4.49 001-blue | Blue | £4.99 | I can mark up each row as an offer, and give each offer a price and sku or mpn, but then I can’t use itemprop=”color” to describe exactly what the option is. Would I just use itemprop=”name” in this case and abandon color altogether (even though it’s technically supposed to be describing the colour of the product and not the name of the offer)? I suppose another way I could approach it would be to mark up each row as an individual product, and assign each one an offer with the details as described above but then the containing page would effectively look like a separate product – which it isn’t. Any help or advice on this would be very much appreciated
Web Design | | paulbaguley0 -
Having a second homepage for a site would affect my SEO?
Hello guys, One of our clients is planning to have a new landing page for any users hitting the site for the first time. (returning users will still see the current homepage based on cookies ... in other words, the site would technically have 2 home pages). According to this client, they are planning to do something like this: https://www.websitename.com/ (for returning visitors) https://www.websitename.com/newuser (for first time visitors) Our instinct is that is not great to have 2 home pages (that would affect the SEO campaign we are managing for this company) and we are not sure how to handle this. That's why we would appreciate your opinion regarding this topic: From an SEO perspective, do you think this is a good idea? If not, what would you guys do differentiate first-time visitors vs returning visitors without affecting SEO? Maybe just a pop-up? Thanks in advance for your help !
Web Design | | Robertnweil10 -
Should I use the google mod_pagespeed in my apache server?
Anyone already use it? There is some speed benefit? http://code.google.com/speed/page-speed/docs/module.html
Web Design | | Naghirniac0 -
Footer backlinks for sites I've developed
I link back to my website via my company name on the footers of sites I develop. Lately I've been changing this to my keyword and mixing and matching. This has been done for new sites I create and old sites I've not seen any benefit so far after a couple of months. Most my clients are hosted on the same server as my main site that it links back to. 1. Is this a bad idea to link back on the same IP?
Web Design | | sanchez1960
2. Is footer backlinks to the main developer going to annoy Google?
3. Should I change my main site's server, will it help? All my competitors seem to do it and as far as I can tell they seem to get better results than I do. Because I'm now changing them the reason I see no benefit? Thanks0 -
How to make Address Text Clickable for Google Map Link for Mobile Device
How do I make the address text on the site a clickable link for mobile devices?
Web Design | | bozzie3110