OSE error?
-
Hi, I just started using moz pro, but if i try to check ose, I get this error:
There was an error getting your data
What's wrong?
-
Sorry about the delay in getting back to you! In general, we can't give you a timeframe for the fix aside from "as fast as humanly possible". With an outage like this, the engineering team works pretty tirelessly to get things back up and running but there can be multiple possible causes and we'd rather not break anything else while we solve the issue.
I'm glad the Health Page helped! We will keep updating it with the latest info. We are still monitoring this but things are looking a lot better after the fix we deployed at 13:51 PDT yesterday.
-
Snap, me too!... any ideas as to when it will return been down a few hours now. Didn't know about the Moz Health page - thanks for that.
-
Hi there!
I'm so sorry that you're running into this error message!
Unfortunately, we are currently having some problems with Open Site Explorer and, although our engineering team is digging into it, it's taking a little while to fix.
We will be posting any updates on the Moz Health Page so I'd recommend signing up there to be updated when the issue is resolved.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Change in OSE?
Hi My site http://sassandgrace.co.uk has a 301 direct from the www. version as recommended and, up until last week, OSE showed no results for the www version with a message of some kind saying about the re-direct. This week the message has disappeared and I have half my links (still v small) on www version and half on the non version. Has something changed? Should I be worried? And what, if anything, should I do? Thanks
Link Explorer | | Sassandgrace0 -
OSE Says no Contact Information
For quite some time the Open Site Exporer has been labeling one of my sites has having "no contact info", the site has the phone number all over the website as well as the full business address in the footer. It's been like this for some time. Does the OSE make mistakes or am I missing something? The contact information is fully indexable, I ran a spider simulator and it was able to pick up the phone & address.
Link Explorer | | OliverNeely0 -
Error Code 612 with robots.txt 200
Hi! I am getting this message Error Code 612: Error response for robots.txt, so the crawler do not check any page of the site. The status code for the robots.txt is 200 and it does not seem Googlebot has any problem crawling the site, so I don't know what the matter is. The site is http://www.musicopolix.com/ Thanks so much in advance for any help!
Link Explorer | | Musicopolix0 -
Am I using OSE wrong?
Hi - new to all this! A link on a competitor site is showing as 404 when I check it with OSE but nothing on the page seems to be broken. It's got loads of links to it, so I'm trying to work out what's going on. I just filtered the results by '40?'. Thanks
Link Explorer | | razor20100 -
Really slow to load results on Open Explorer and "error fetching your data" messages
Hi, I am new to Moz and I'm finding using Open Explorer a real pain and frustrating, not only is it really slow, but for the past couple of days I've been getting "error fetching your data" messages when trying to show links etc. Is this just generally what its like or is there another problem?
Link Explorer | | Dave_B0 -
Why does Google Webmaster Tools report I have inbound links from over 120 different domains and OSE reports I have 7
My client's site is www.graysonmountainrealestate.com. Google Webmaster Tools reports I have over 120 different domains linking to the site. Why does OSE report only 7? Thanks, Ken
Link Explorer | | kdubya0 -
Why does OSE only show top 25 pages in Top Pages for Social Metrics?
Any way around this? Would like to find out the top social pages for a site. thx
Link Explorer | | IsHot0 -
What is the difference between a "Just Discovered" link and an "Established" link in OSE?
What is the difference between a "Just Discovered" link and an "Established" link in OSE? How long does it generally take for a just discovered link to migrate in to the established link section? Are there other parameters that need to be met before a link can be referred to as established? Sorry for all the questions in one post, but I've had the same "just discovered" links in OSE for quite some time and have yet to see them migrate over to the "established" link section. I was hoping that when these links become established that it would help improve my site DA. Can anyone shed any light on this issue or have any other comments? Thanks MOZ!
Link Explorer | | GalcoIndustrial1