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OSE error?

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  • NielsPNO
    NielsPNO last edited by Aug 9, 2016, 5:38 AM

    Hi, I just started using moz pro, but if i try to check ose, I get this error:

    There was an error getting your data

    What's wrong?

    1 Reply Last reply Reply Quote 0
    • LisaHunt
      LisaHunt @TimHolmes last edited by Aug 10, 2016, 5:14 AM Aug 10, 2016, 5:14 AM

      Sorry about the delay in getting back to you! In general, we can't give you a timeframe for the fix aside from "as fast as humanly possible". With an outage like this, the engineering team works pretty tirelessly to get things back up and running but there can be multiple possible causes and we'd rather not break anything else while we solve the issue.

      I'm glad the Health Page helped! 🙂 We will keep updating it with the latest info. We are still monitoring this but things are looking a lot better after the fix we deployed at 13:51 PDT yesterday.

      1 Reply Last reply Reply Quote 0
      • TimHolmes
        TimHolmes last edited by Aug 9, 2016, 8:18 AM Aug 9, 2016, 8:18 AM

        Snap, me too!... any ideas as to when it will return been down a few hours now. Didn't know about the Moz Health page - thanks for that.

        LisaHunt 1 Reply Last reply Aug 10, 2016, 5:14 AM Reply Quote 0
        • LisaHunt
          LisaHunt last edited by Aug 9, 2016, 6:32 AM Aug 9, 2016, 6:32 AM

          Hi there!

          I'm so sorry that you're running into this error message!

          Unfortunately, we are currently having some problems with Open Site Explorer and, although our engineering team is digging into it, it's taking a little while to fix.

          We will be posting any updates on the Moz Health Page so I'd recommend signing up there to be updated when the issue is resolved.

          1 Reply Last reply Reply Quote 1
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