undefined
Skip to content
Moz logo Menu open Menu close
  • Products
    • Moz Pro
    • Moz Pro Home
    • Moz Local
    • Moz Local Home
    • STAT
    • Moz API
    • Moz API Home
    • Compare SEO Products
    • Moz Data
  • Free SEO Tools
    • Domain Analysis
    • Keyword Explorer
    • Link Explorer
    • Competitive Research
    • MozBar
    • More Free SEO Tools
  • Learn SEO
    • Beginner's Guide to SEO
    • SEO Learning Center
    • Moz Academy
    • SEO Q&A
    • Webinars, Whitepapers, & Guides
  • Blog
  • Why Moz
    • Agency Solutions
    • Enterprise Solutions
    • Small Business Solutions
    • Case Studies
    • The Moz Story
    • New Releases
  • Log in
  • Log out
  • Products
    • Moz Pro

      Your all-in-one suite of SEO essentials.

    • Moz Local

      Raise your local SEO visibility with complete local SEO management.

    • STAT

      SERP tracking and analytics for enterprise SEO experts.

    • Moz API

      Power your SEO with our index of over 44 trillion links.

    • Compare SEO Products

      See which Moz SEO solution best meets your business needs.

    • Moz Data

      Power your SEO strategy & AI models with custom data solutions.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Free SEO Tools
    • Domain Analysis

      Get top competitive SEO metrics like DA, top pages and more.

    • Keyword Explorer

      Find traffic-driving keywords with our 1.25 billion+ keyword index.

    • Link Explorer

      Explore over 40 trillion links for powerful backlink data.

    • Competitive Research

      Uncover valuable insights on your organic search competitors.

    • MozBar

      See top SEO metrics for free as you browse the web.

    • More Free SEO Tools

      Explore all the free SEO tools Moz has to offer.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Learn SEO
    • Beginner's Guide to SEO

      The #1 most popular introduction to SEO, trusted by millions.

    • SEO Learning Center

      Broaden your knowledge with SEO resources for all skill levels.

    • On-Demand Webinars

      Learn modern SEO best practices from industry experts.

    • How-To Guides

      Step-by-step guides to search success from the authority on SEO.

    • Moz Academy

      Upskill and get certified with on-demand courses & certifications.

    • MozCon

      Save on Early Bird tickets and join us in London or New York City

    Unlock flexible pricing & new endpoints
    Moz API

    Unlock flexible pricing & new endpoints

    Find your plan
  • Blog
  • Why Moz
    • Small Business Solutions

      Uncover insights to make smarter marketing decisions in less time.

    • Agency Solutions

      Earn & keep valuable clients with unparalleled data & insights.

    • Enterprise Solutions

      Gain a competitive edge in the ever-changing world of search.

    • The Moz Story

      Moz was the first & remains the most trusted SEO company.

    • Case Studies

      Explore how Moz drives ROI with a proven track record of success.

    • New Releases

      Get the scoop on the latest and greatest from Moz.

    Surface actionable competitive intel
    New Feature

    Surface actionable competitive intel

    Learn More
  • Log in
    • Moz Pro
    • Moz Local
    • Moz Local Dashboard
    • Moz API
    • Moz API Dashboard
    • Moz Academy
  • Avatar
    • Moz Home
    • Notifications
    • Account & Billing
    • Manage Users
    • Community Profile
    • My Q&A
    • My Videos
    • Log Out

The Moz Q&A Forum

  • Forum
  • Questions
  • Users
  • Ask the Community

Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

  1. Home
  2. SEO Tactics
  3. Local SEO
  4. Local Listings
  5. Tracking Phone Numbers in Google My Business Listings and Beyond

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Tracking Phone Numbers in Google My Business Listings and Beyond

Local Listings
2
7
2.9k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as question
Log in to reply
This topic has been deleted. Only users with question management privileges can see it.
  • Davey_Tree
    Davey_Tree last edited by Nov 29, 2017, 7:06 PM

    Hey all,

    Wanted to run something by you. I am getting pressed to use tracking phone numbers for all of our GMB pages for over 100 locations across the country. Has anyone done this for their own listings or for their clients? Because I will have to do it for GMB, this means I will be sending these same phone numbers out to the other major directories and data sources around the web.

    The phone numbers do contain the local area code for each city and do directly connect our customers to their specific location without any kind of redirecting.

    How is Google looking at this? I have read before it is a no-no but have also read it is not a big deal. Any thoughts would be much appreciated!

    -Ben

    1 Reply Last reply Reply Quote 0
    • Davey_Tree
      Davey_Tree @JoyHawkins last edited by Dec 5, 2017, 12:16 PM Dec 5, 2017, 12:16 PM

      Hey Joy,

      Yea it definitely is pretty much impossible to get that to populate. We are trying to work through some options with our tracking company since we want to be as consistent as possible. Thanks so much for your help it is much appreciated and I turned to different possibilities thanks to your advice!

      -Ben

      1 Reply Last reply Reply Quote 0
      • JoyHawkins
        JoyHawkins last edited by Dec 5, 2017, 12:16 PM Dec 4, 2017, 11:37 AM

        Ben,

        If your goal is to replace every single phone number online with the tracking number, that's fine.  In my experience it is almost impossible to keep the old phone number from re-populating since it's published in offline sources (like the phone book).

        What I was recommending would be good if you wanted to isolate/track JUST the calls from GMB.

        Davey_Tree 1 Reply Last reply Dec 5, 2017, 12:16 PM Reply Quote 1
        • Davey_Tree
          Davey_Tree @JoyHawkins last edited by Dec 1, 2017, 5:04 PM Dec 1, 2017, 5:04 PM

          Hey Joy,

          Thanks again for helping out with this. So what if you are using tracking numbers that stay static, also have the real local area code in each one and send the user directly to the office with no redirects?

          Essentially they have all of the real characteristics of the real office number except it's a tracking number? How would Google really know, or see that as inconsistent if we blasted that out to all of the aggregators through a platform like MOZ Local?

          Thanks!

          -Ben

          1 Reply Last reply Reply Quote 0
          • JoyHawkins
            JoyHawkins last edited by Nov 30, 2017, 7:55 PM Nov 30, 2017, 7:55 PM

            I've never tried it for Bing so I'm not 100% sure.  I would not suggest doing this on Yelp.

            Davey_Tree 1 Reply Last reply Dec 1, 2017, 5:04 PM Reply Quote 0
            • Davey_Tree
              Davey_Tree @JoyHawkins last edited by Nov 30, 2017, 7:52 PM Nov 30, 2017, 7:52 PM

              Thanks for answering again Joy!

              Yea this is definitely risky territory. We track EVERYTHING here so even if we had amazing local pack results across the board it would mean very little if we couldn't track it. I am for sure going to try the secondary number in GMB.

              Would you say to do the same thing for Bing as well? We also want to use tracking numbers for Yelp where we draw a good amount of traffic and engagement from.

              Thanks!

              -Ben

              1 Reply Last reply Reply Quote 0
              • JoyHawkins
                JoyHawkins last edited by Nov 30, 2017, 4:27 PM Nov 30, 2017, 4:27 PM

                Hey Ben,

                There is a secret to doing this that won't mess up your NAP consistency or ranking.  What you need to do is move the "real" phone number to the secondary phone line inside Google My Business and then use the tracking number in the main phone number slot.

                Whatever you do, don't use the tracking numbers on any other 3rd party citations.

                Davey_Tree 1 Reply Last reply Nov 30, 2017, 7:52 PM Reply Quote 2
                • 1 / 1
                1 out of 7
                • First post
                  1/7
                  Last post

                Got a burning SEO question?

                Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


                Start my free trial


                Browse Questions

                Explore more categories

                • Moz Tools

                  Chat with the community about the Moz tools.

                • SEO Tactics

                  Discuss the SEO process with fellow marketers

                • Community

                  Discuss industry events, jobs, and news!

                • Digital Marketing

                  Chat about tactics outside of SEO

                • Research & Trends

                  Dive into research and trends in the search industry.

                • Support

                  Connect on product support and feature requests.

                • See all categories

                Related Questions

                • r1200gsa

                  Unsolved Has anyone noticed the Google quote request response rate never changes?

                  google my business google penalty google

                  We respond to almost 100% of our quote requests, yet every quote email that comes in from Google shows a 27% response rate and it never changes. Has anyone else seen this or have any insight into it?

                  Local Listings | Nov 21, 2023, 7:38 PM | r1200gsa
                  0
                • Rmarkjr81

                  What do I need to do for SEO when moving a business out of state?

                  Hello! So I have a business that I run out of a single location for the last 3 years. I am unfortunately having to move here in the next few weeks My question is what do I need to do in order to have the best chance at SEO for the new location? When should I make the changes? Does it take a long time for me to stop showing up in the previous location? and is there something I need to do to remove those? Also, is there an app or a website where I can find and update all listings at once or at least a bulk of them? I know that there are some weird sites that have my business info in them that I did not put there. Obviously these would have the wrong address. Some do not have a contact info or a way for me to log into them. What would I do with these sites? Thank you!

                  Local Listings | Apr 14, 2021, 5:20 PM | Rmarkjr81
                  0
                • WizIQMarketing

                  Can having a google business listing harm a company selling services globally?

                  Hi, We are a SAAS platform offering cloud based solution for educators. We had a google business listing in India and recently added one for US as well. Our keywords rank significantly better in India than in US. Is it a good idea to remove these business listing? Also, what could be other factors that impact GEO SEO rankings for a online company like ours?

                  Local Listings | Jan 26, 2018, 5:59 PM | WizIQMarketing
                  0
                • Patrick_at_Nebraska_Medicine

                  How do you fix a Google My Business Location Issue if the road doesn't yet exist on Google Maps?

                  My core question is just: How do you fix a Google My Business Location Issue if the road doesn't yet exist on Google Maps? Do I have any other options other than to just wait on Google to catch up with reality? Here's the background: I work for a hospital. We just opened a clinic on a street that is real and has a U.S. Postal Address, but Google Maps doesn't recognize it, and redirects people to a house . This is our postal address: 8343 S 168th Ave Omaha NE 68136-1677 If a patient enters the following into google maps, 8343 S 168th Ave, the location the map autofills the wrong zip code, and sends them to a home that is on S 168th Ave. (where in theory a home would exist if it had that home number). The road does exist in that portion of town. If a patient enters 8343 S 168th Ave, Omaha NE 68136, google maps takes you to the correct location, but it automatically changes Ave to St. The verified Google My Business listing also lists it as Street, even though on the back end I've put in the word Avenue, and it shows up in the right place. If however someone just searches by name "Chalco Clinic" the right Google My Business comes up. This is the Google My Business page I'm referring to: https://www.google.com/maps/place/Nebraska+Medicine+-+Chalco/@41.1754796,-96.1787153,15z/data=!4m5!3m4!1s0x0:0xf77aefb4e27f865!8m2!3d41.1754796!4d-96.1787153 And even though it says it's on a Street, on the back end of the claimed listing I've used "Avenue". In case it matters, this is the landing page for the location: https://www.nebraskamed.com/chalco

                  Local Listings | Nov 16, 2017, 5:38 PM | Patrick_at_Nebraska_Medicine
                  0
                • RoxBrock

                  How will changing the phone number on my website affect SEO?

                  We are considering changing the phone number to our website to one of those 1-800-eat-cows. How will changing a phone number we've had 10 years affect our SEO. Do we need to change all citations, Google maps, etc etc? What if we don't? Thanks!

                  Local Listings | Jan 31, 2017, 8:07 PM | RoxBrock
                  0
                • AaronPC

                  Yext Listings: Why don't I see new inbound links?

                  The company I work for recently switched over to Yext to manage the local listings for our 275+ locations. Our listings have now been live with Yext for over 3 weeks and I'm wondering A. when should I expect to see new inbound links from these yext listings? and B. In what ways can I expedite the process? I've already re-crawled our site, but is there anything else I can do? This is my first experience with Yext so any thoughts or suggests about how to get the most out of the product would also be appreciated. Thanks,

                  Local Listings | Jan 5, 2016, 4:49 PM | AaronPC
                  0
                • surfsup

                  Description on Google+ & ALL Citations the same or?

                  Does it matter if the description is different on Google local and all the citation websites? Some websites allow a lot of description, some don't. So my question is it only the company name+address that needs to be the same across the board or the description has to be the same too?

                  Local Listings | Dec 16, 2014, 12:59 PM | surfsup
                  0
                • Gavo

                  Are citations the way to go even if there is no Google Places listing

                  If there are no Google Places / Local listing for a keyword search term, for example... "web design vancouver", do building citations still help in enabling websites to move up the organic rankings?

                  Local Listings | Jan 9, 2014, 7:48 PM | Gavo
                  0

                Get started with Moz Pro!

                Unlock the power of advanced SEO tools and data-driven insights.

                Start my free trial
                Products
                • Moz Pro
                • Moz Local
                • Moz API
                • Moz Data
                • STAT
                • Product Updates
                Moz Solutions
                • SMB Solutions
                • Agency Solutions
                • Enterprise Solutions
                Free SEO Tools
                • Domain Authority Checker
                • Link Explorer
                • Keyword Explorer
                • Competitive Research
                • Brand Authority Checker
                • Local Citation Checker
                • MozBar Extension
                • MozCast
                Resources
                • Blog
                • SEO Learning Center
                • Help Hub
                • Beginner's Guide to SEO
                • How-to Guides
                • Moz Academy
                • API Docs
                About Moz
                • About
                • Team
                • Careers
                • Contact
                Why Moz
                • Case Studies
                • Testimonials
                Get Involved
                • Become an Affiliate
                • MozCon
                • Webinars
                • Practical Marketer Series
                • MozPod
                Connect with us

                Contact the Help team

                Join our newsletter
                Moz logo
                © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                • Accessibility
                • Terms of Use
                • Privacy

                Looks like your connection to Moz was lost, please wait while we try to reconnect.