Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
GMB images not appearing on SERP results?
-
Hi Guys, we uploaded images in our GMB dashboard but they are not appearing on the SERP results example: Any ideas on how to get them to show on search result page?
See example: https://cl.ly/8c5694604d17
-
It's a bug from Google's end, you need to contact GMB support to fix this.
-
It's a bug from Google's end, you need to contact GMB support to fix this.
-
Sometimes it just takes a couple days to show in SERP results. I looked up the listing and it appears there are now pictures showing on your GMB listing.
-
Good morning!
Did your images appear? If not, answering EffectDigital's questions could help the community troubleshooting this with you. Also, if you can provide a link to the actual listing, that would be really helpful, if you have permission to do so.
-
How long has it been since you uploaded the images? Implementation in Google's SERPs isn't instant
There are three potential issues
-
You haven't waited long enough
-
Your organisation has had staff turn-over and through time multiple GMB listings were created for you. The one you have the logins to, might be the wrong one
-
Your brand's search entity is not yet considered to be important enough to solicit the "see photos" box for your knowledge panel
From the images it seems as if you represent the Specsavers inside of Broadway Sydney (a shopping mall, I think) in Australia (New South Wales?)
I actually am seeing the photos now, so maybe this issue is no longer a problem for you (most likely that #1 applied, at the time you authored your question - I think we can rule out #3 as it's Specsavers)
Check this
https://www.google.com.au/search?q=specsavers%20broadway%20sydney
- https://d.pr/i/OGO9eL.png (SERP screenshot)
That's using Australian Google (Google.com.au) but the screenshot is taken from a UK IP address
I switched to a Melbourne IP address (Aus) using Surfshark and I saw the same thing. My thought is, this is working now and you just hadn't waited quite long enough for the store images to be appended to your brand SERP
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Using PO Box/Virtual Address for local citations, but not GMB?
Hello. So, I am aware that it is in violation of Google My Bussiness's terms of service to use register a PO box/virtual address with GMB, but is it problematic to use such addresses for general link building with local citations, such as local directories and resource pages? Would the cons outweigh the pros (more backlinks)? And what about using one of these kinds of addresses on my website, but not GMB? Is it all so interrelated nowadays that I should steer clear of publishing a virtual address anywhere? That just seems hard to wrap my head around as PO Boxes have served a valuable function for small businesses for some 150 years. Thank you, Jon
Local Listings | Aug 25, 2021, 1:47 PM | custardextract0 -
Google Listing Doesn't Appeare on 3Pack anymore
Hi, One of my GMB listing suddenly stopped ranking in the 3Pack Results. It used to always rank in 1st or 2nd position in the 3Pack results, Suddenly since 24th May it completely Flatlined, I don't know why but It doesn't show up in the results, or when I click see more. It completely vanished for that term locally. My Listing is based in Brisbane, QLD, Australia and it doesn't show up for that term in The Brisbane area. But when the Location info is Australia and not Brisbane, Australia it shows up again. I don't know what is the problem in this case... Any Suggestions will be much appreciated.
Local Listings | Jun 28, 2021, 6:45 PM | Moxoms10 -
optimized GMB
Hi Community, I have optimized GMB like adding keyword-rich content, asking customers to review and putting up more products. But how I can outrank others on Google Map. TBH, I think my listing is more complete and relevant than others but mine just doesn't display when searching for those terms. Please help! Thank you very much!
Local Listings | Oct 4, 2023, 7:23 AM | Insightful_Media0 -
Places.SinglePlatform.com "Menu" links on your GMB listing?
I just experienced this and after lots of frustration was able to figure out how it happened and how to fix it (keep reading). **HOW: **So apparently Google did a deal with Constant Contact which owns Singleplatform.com that allows them to publish edits to ANY local business and they have used this to SPAM entire categories of local businesses by adding in a "Appointments" and/or "Menu" link to the Google My Business listing for search/maps and they have done it in such a way that it is extremely difficult to remove/fix. (NOTE: they are not listed in Google's list of 3rd parties which automatically add info to your listing....https://www.google.com/maps/reserve/partners) **THE PROBLEM: You have a link to a menu or appointment page that you did not add and can not edit. **The options for setting a URL for "Menu" and/or "Appointment" (and a few others https://support.google.com/business/answer/6218037) are tied to the Primary Category set on your GMB listing and are only available to certain categories. FIXING: You would think if you are a verified owner of your GMB listing, it would be simple - but Google/SInglePlatform.com have gone to great lengths to make it more difficult.... Step 1 - Make sure you are a verified owner of GMB listing Step 2 - Change your Primary category on the business to one of the categories which supports the link in question (no definitive list, but I know setting Primary to "Restaurant" will get you Menu and "Interior Designer" will get you an Appointment link) Step 3 - Save the new category Step 4 - Now you will have the option under your "URLs" section of GMB listing. Step 5 - Change the URL from the SPAMMY link to a relevant page you control and Save Step 6 - Change Primary Category back to what you want.
Local Listings | Nov 12, 2019, 2:11 PM | arowland2 -
Having two GMB listings at same address
We currently have two verified GMB listings at the same address - I "inherited" these when I joined the company, and was considering merging them, as I am aware it is generally not recommended to have more than one listing per company per location. However, the two listings highlight two different sectors of our company so I decided to keep both and optimised them as best as possible by completing the information, adding pictures etc. One of the listings uses our legal company name, one uses our name that we trade under as an e-commerce business. The listing with our legal company name links to our corporate website and focuses on installations we do, while the listing with our e-commerce business name links to our ecommerce website and focuses on products we sell through there so they differ a bit from each other. Both serve the entire country, so they are not targeted specifically toward local searches. The following differ: Business name, sector, website
Local Listings | Jul 28, 2016, 3:46 PM | ViviCa1
The following are the same: Address, phone number, opening hours So far we haven't had any issues, both are verified and show up in Google, but recently, we have had the following notification pop up: Fix locations with duplicate addresses__Use shop codes to differentiate locations that have the same address. Click each location and give it a unique address or shop code, or remove it. I'd appreciate some advice as to what would be best in this situation. Should I just add shop codes to differentiate the two listings in order to be able to keep them both? If so, what purpose do these shop codes have, how should I format these and will these be publicly visible within our listings? If you would suggest merging them, how could I ensure that it shows up whether people search for our e-commerce business name or for our legal business name as these are different? Thanks in advance!0 -
Removing phone number from GMB = lower rankings?
Hey, all! I have a client who needs for people to see her website before they call her, or else she spends 15 min explaining what's already on the site. Her Google My Business rankings are excellent for a lot of keywords (yay!), so people are seeing the number big and bold and just picking up the phone. I called GMB support to ask if removing the phone number would affect rankings, and they said "I don't think so". If this weren't a HUGE deal to the client, I wouldn't take the chance, but she feels that she's losing business by being on these calls when legitimate prospects try to call and get voice mail. So... any experience with removing phone numbers from GMB, or any other creative solutions to the quandary? Thanks so much for reading! ~ Scott UPDATE: Well, we went ahead and tried it anyway, and our GMB listins on the 7-pack nosedived! STRONGLY recommend against this, at least with the current algorithm!! The phone number is back now. 🙂
Local Listings | Feb 24, 2015, 4:10 PM | measurableROI0 -
How To Change Image Used In Business Knowledge Graph...
How can one change the image that Google shows in a business' knowledge graph in the SERPs? And the image I am referring to is the one that typically appears to the left of the map within the knowledge graph box, above the business' name. The current image that is being used in my client's case is an image that was uploaded in their Google+ My Business profile, but there doesn't appear to be any particular reason why that one was chosen (it wasn't the first or last image uploaded, nor is it selected as the profile picture). As user-interaction increasingly becomes important in rankings, I would like to change this to something more attractive. Thank you for any help and guidance!
Local Listings | Nov 20, 2014, 7:16 PM | gbkevin1 -
2 phone numbers in our SERP snippet are incorrect. How do I fix it?
At the special rich snippet at the top of the SERP, we have 5 phone numbers, but 2 of them are for something specific and need to be removed. Do you know how to do this? I've looked up the 2 phone numbers and they appear to only be on PDF documents. Any ideas?
Local Listings | Jun 20, 2014, 12:12 AM | FOTF_DigitalMarketing0