Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
"5XX (Server Error)" - How can I fix this?
-
Hey Mozers!
Moz Crawl tells me I am having an issue with my Wordpress category - it is returning a 5XX error and i'm not sure why? Can anyone help me determine the issue?
Crawl Issues and Notices for:
http://www.refusedcarfinance.com/news/category/news
We found 1 crawler issue(s) for this page.
High Priority Issues
1
5XX (Server Error)
5XX errors (e.g., a 503 Service Unavailable error) are shown when a valid request was made by the client, but the server failed to complete the request. This can indicate a problem with the server, and should be investigated and fixed.
-
One more thing I want to add:
Search engines can remove your site from their index after they repeatedly get such a response. To prevent deindexing, use SEO tools to audit your site and detect 5xx errors in time. You can fix errors using three strategies:
Reload the page to check if the issue was merely momentary.
Check the error log on the site.
Consider any changes or upgrades to the system that you have carried out recently and roll them back until the issue is resolved. -
A 5xx server error is an error which occurs when server doesn’t fulfill a request.
It’s quite difficult to detect and fix each occurrence of these errors, but search engines don’t like them, especially 500 and 503 errors.
-
- Reload the page in case the issue was merely momentary.
- Check the error log on the site.
- Consider any changes or upgrades to the system that you have carried out recently and roll them back until the issue is resolved.
- topic:timeago_earlier,2 years
-
@asim21.. Hi asim.. hope you are well.
What is 5XX server error?
5XX (Sever Error) is occur when a valid request wad made by the client but the server failed to complete the request. Hence there is issue on server side. This error should be fixed for better performace and SEO of your website.
How to Fix..
1. Clear cookies and chaches:
Sometimes 5xx errors are due to the cookies related to the website, so deleting these and refreshing the browser can often solve the problem. To do this, enter your web browsers History and select Delete. To remove the cookies from some devices you may need to check the box next to Cookies before hitting delete. Refresh your page and check to see if the error code represents itself.
2. Contact your host/server and creat a support ticket.
If the problem continues, the best step is to contact your hosting provider or create a support ticket and they will fixed this issue on their side . Chances are they are already on top of it or undergoing maintenance, but this will help put your mind at ease and give an idea of when it may be up and running again.
I am adding one of my website for promotion.. kindly visit to support me Visit my website
thanks. - topic:timeago_earlier,about a month
-
5xx server errors present a big issue because they directly harm your visitor’s experience. Imagine having an eCommerce store, and your visitors keep receiving these server errors. Do you think they’ll keep trying and eventually purchase something? Hello I'm the Owner of Reactormoney.com
No, they’ll go next door and buy from the competition.
And what about search engines like Google? If they receive 5xx server errors just occasionally, then you probably don’t have much to fear. But if the 5xx server errors are persistent, then it’s likely you’ll see a steady decline in organic traffic.
In this article we’ll cover why 5xx server errors are bad for SEO, what the most common 5xx server errors are, how to find out if your site’s server returns them, what causes this, and how to fix them.
So we need to fix it.
3 Simple Steps to Clearing a 5XX Error
5XX errors are server-side meaning the problem is not likely to lie within your internet connection or device. There will be an error with your website server.
In the unlikely event that there is an issue with something on your end, there are a few simple steps you can take before seeking further help and advice.
1. Refresh your browser
The problem may only be temporary, reloading the page will often prove successful. You can do this by resubmitting the URL from the address bar, pressing F5 or Ctrl-R on your keyboard.
2. Remove cookies
Sometimes 5xx errors are due to the cookies related to the website, so deleting these and refreshing the browser can often solve the problem. To do this, enter your web browser's History and select Delete. To remove the cookies from some devices you may need to check the box next to Cookies before hitting delete. Refresh your page and check to see if the error code represents itself.
3. Contact your host/server
If the problem continues, the best step is to contact your host or server directly to find out what the problem is. Chances are they are already on top of it or undergoing maintenance, but this will help put your mind at ease and give an idea of when it may be up and running again. Here are articles that might help: Best fish finder under 1000
- topic:timeago_earlier,4 months
-
5XX (Server Error) 5XX errors (e.g., a 503 Service Unavailable error) are shown when a valid request was made by the client, but the server failed to complete the request. This can indicate a problem with the server, and should be investigated and fixed.
Usually a 5XX error means an issue on your server, so you might wish to inquire with your web dev about the cause. If you're still not sure what to do, the Q&A forum is generally a great place to look for ideas in resolving some of these issues. Here are articles that might help: best gaming laptop for sims 4
- topic:timeago_earlier,6 months
-
My Search Console account showing 2k Server Errors for both Desktop & Smartphone. I'm confused why it is showing these errors, as when I open these URLs on Desktop as well as on Mobile browser they are working fine.
What does that mean, do I need to work on it? and How? is there any problem with Google Crawling? Is Google cannot crawl these pages?
If the URL is opening and not showing any error it means The URL is fine? Can I ignore the Search Console error?
- topic:timeago_earlier,4 months
-
Good question! I've seen this happen with a few clients.
Here is my process for reviewing 5xx errors:
- Manually check a handful of reported 5xx URLs and note their status codes. Often times upon manual inspection, you'll often find that these pages return different status codes (200, 4xx).
- Perform a crawl using Screaming Frog and watch the "Status Codes" report. Watch to see if URL go from getting crawled as 200 to 5xx status codes.
- If this is the case, the issue might that your hosting can't handle the requests getting sent to your site. If not and your URLs are getting reported as 200, it might been a temporary status the crawler found.
- If possible, check your log files to see if Googlebot is returning a large number of 5xx errors.
Overall, if you only find a few 5xx errors in Search Console and your log files but don't find them in when you crawl the site, you're probably OK. However, if a crawl consistently reveals them or you see a large number in your log files then it's a high priority item to flag to your developers. You may need to consider upgrading your hosting or rolling back any recent development changes that were made. Definitely lean on your developer's insights here.
- topic:timeago_earlier,23 days
-
Hi Maria,
I'm also facing the same issue. Can you guide me how to resolve it because your issue is old I think till now you got a solution. I'm also facing issue on my Page URL. I'm waiting for your response as I also have android gaming blog so may be your solution work for me.
- topic:timeago_earlier,2 years
-
Hi,
My Search Console account showing 2k Server Errors for both Desktop & Smartphone. I'm confused why it is showing these errors, as when I open these URLs on Desktop as well as on Mobile browser they are working fine.
What does that mean, do I need to work on it? and How? is there any problem with Google Crawling? Is Google cannot crawl these pages?
If the URL is opening and not showing any error it means The URL is fine? Can I ignore the Search Console error?
Is there any issue with server-side rendering? Please help me as I want to fix this ASAP.
Awaiting help on this!
- topic:timeago_earlier,2 years
-
Hi there! Sorry to hear you're having trouble.
Our crawl error guide is a great place to start to find more information. You might consider running a Crawl Test on the site to validate the error, as it could possibly have been a temporary issue. If you're still seeing the error crop up, it probably warrants additional investigation.
Usually a 5XX error means an issue on your server, so you might wish to inquire with your web dev about the cause. If you're still not sure what to do, the Q&A forum is generally a great place to look for ideas in resolving some of these issues. Here are some articles that might help:
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Sitemap error in Webmaster tools - 409 error (conflict)
Hey guys, I'm getting this weird error when I submit my sitemap to Google. It says I'm getting a 409 error in my post-sitemap.xml file (https://cleargear.com/post-sitemap.xml). But when I check it, it looks totally fine. I am using YoastSEO to generate the sitemap.xml file. Has anyone else experienced this? Is this a big deal? If so, Does anyone know how to fix? Thanks EwTswL4
Technical SEO | Dec 3, 2018, 10:56 AM | Extima-Christian0 -
Ranking penalty for "accordion" content -- hidden prior to user interaction
Will content inside an "accordion" module be ranked as non-hidden content? Is there an official guide by google and other search engines addressing this? Example of accordion element: https://v4-alpha.getbootstrap.com/components/collapse/#accordion-example Will all elements in the example above be seen + treated equally by search engines?
Technical SEO | Jan 12, 2018, 1:56 PM | houlihanlokey1 -
"Search Box Optimization"
A client of ours recently received en email from a random SEO "company" claiming they could increase website traffic using a technique known as "search box optimization". Essentially, they are claiming they can insert a company name into the autocomplete results on Google. Clearly, this isn't a legitimate service - however, is it a well known technique? Despite our recommendation to not move forward with it, the client is still very intrigued. Here is a video of a similar service:
Technical SEO | Jun 30, 2014, 8:48 PM | McFaddenGavender
https://www.youtube.com/watch?v=zW2Fz6dy1_A0 -
Staging site and "live" site have both been indexed by Google
While creating a site we forgot to password protect the staging site while it was being built. Now that the site has been moved to the new domain, it has come to my attention that both the staging site (site.staging.com) and the "live" site (site.com) are both being indexed. What is the best way to solve this problem? I was thinking about adding a 301 redirect from the staging site to the live site via HTACCESS. Any recommendations?
Technical SEO | Sep 16, 2013, 6:51 PM | melen0 -
Should we use "and" or "&"?
Our client has an ampersand in their brand name. The logo has "&", their url is spelled out. I'm trying to get them to standardize the use of the name for directories/listings. Should we use "and" or "&"?
Technical SEO | Oct 18, 2012, 1:52 PM | vernonmack0 -
Why "title missing or empty" when title tag exists?
Greetings! On Dec 1, 2011 in a SEOMoz campaign, two crawl metrics shot up from zero (Nov 17, Nov 24). "Title missing or empty" was 9,676. "Duplicate page content" was 9,678. Whoa! Content at site has not changed. I checked a sample of web pages and each seems to have a proper TITLE tag. Page content differs as well -- albeit we list electronic part numbers of hard-to-find parts, which look similar. I found a similar post http://www.seomoz.org/q/why-crawl-error-title-missing-or-empty-when-there-is-already-title-and-meta-desciption-in-place . In answer, Sha ran Screaming Frog crawler. I ran Frog crawler on a few hundred pages. Titles were found and hash codes were unique. Hmmm. Site with errors is http://electronics1.usbid.com Small sample of pages with errors: electronics1.usbid.com/catalog_10.html
Technical SEO | Dec 8, 2011, 11:36 AM | groovykarma
electronics1.usbid.com/catalog_100.html
electronics1.usbid.com/catalog_1000.html I've tried to reproduce errors yet I cannot. What am I missing please? Thanks kindly, Loren0 -
Hyphenated Domain Names - "Spammy" or Not?
Some say hyphenated domain names are "spammy". I have also noticed that Moz's On Page Keyword Tool does NOT recognize keywords in a non-hyphenated domain name. So one would assume neither do the bots. I noticed obviously misleading words like car in carnival or spa in space or spatula, etc embedded in domain names and pondered the effect. I took it a step further with non-hyphenated domain names. I experimented by selecting totally random three or four letter blocks - Example: randomfactgenerator.net - rand omf act gene rator Each one of those clips returns copious results AND the On-Page Report Card does not credit the domain name as containing "random facts" as keywords**,** whereas www.business-sales-sarasota.com does get credit for "business sales sarasota" in the URL. This seems an obvious situation - unhyphenated domains can scramble the keywords and confuse the bots, as they search all possible combinations. YES - I know the content should carry it but - I do not believe domain names are irrelevant, as many say. I don't believe that hyphenated domain names are not more efficient than non hyphenated ones - as long as you don't overdo it. I have also seen where a weak site in an easy market will quickly top the list because the hyphenated domain name matches the search term - I have done it (in my pre Seo Moz days) with ft-myers-auto-air.com. I built the site in a couple of days and in a couple weeks it was on page one. Any thoughts on this?
Technical SEO | Oct 11, 2011, 11:27 AM | dcmike0 -
Is "last modified" time in XML Sitemaps important?
My Tech lead is concerned that his use of a script to generate XML sitemaps for some client sites may be causing negative issues for those sites. His concern centers around the fact that the script generates a sitemap which indicates that every URL page in the site was last modified at the exact same date and time. I have never heard anything to indicate that this might be a problem, but I do know that the sitemaps I generate for other client sites can choose server response or not. What is the best way to generate the sitemap? Last mod from actual time modified, or all set at one date and time?
Technical SEO | May 17, 2011, 2:19 PM | ShaMenz0
