Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
WPEngine Causing Redirect Chain
-
Hi guys,
Had a quick question that I wanted to verify here. After reviewing a Moz report we received some redirect chain error on all of our sites hosted with WPEngine. We noticed that the redirect chain appears to be coming from how the domains are configured in their control panel.
Essentially, there is a redirect:
- from staging/temp -> to live
- from non-www -> to www
- SSL redirect from http -> https
The issue here is that the non-www is redirecting to www and then redirected again to https://www
According to support the only way to get rid of this error is to drop the www version of the domain and to host everything under https://domain.com. To me it seems very odd that you cannot just go from http://non-www to https://www in just 1 301 redirect.
Has anyone else experienced this or am I just not looking at the situation correctly?
-
@AaronHenry This works. i had numerous redirect hops on wpengine. i followed these industructions and my issue went away. Make sure you clear cache when you do this (on the site and wpengine cache)... also make sure you dont have any redirects on the domain or cloud flare dns file level. Remove any redriects of the primary and set www. as the primary.
-
Hi Jared,
In the WPE redirect rule editor, it doesn't provide an option for the non-www domain. Only "All domains" and "www.mywwwdomain.com". What do you suggest doing here to eliminate the redirect chain?
-
Hi Donna,
Thanks for the followup!
This method would work for both www and non-www to get it over to https://. We handle redirects on the Nginx layer, so by adding in a Redirect Rule it overwrites any default platform redirect rules in the User Portal and ensures your preferred setup is handled first.
If you run into any trouble getting it configured, please reach out to us and we'll be glad to ensure it gets set up properly. Should anyone tell you it's not possible, request that they reach out to me and I'll be sure to instruct them on the method to get it squared away.
Cheers,
Jared Arnold -
Hi Aaron,
You're very welcome and I'm glad that you've been overall enjoying the platform!
It's very possible that they didn't quite grasp the request, though it is a bit of an SEO quirk to configure. I'll be following up with some of our team to help ensure our internal documentation's up to date so that should this be asked in the future, we can provide a more consistent experience for you.
Thanks!
Jared Arnold -
Same question but for the www version of the site. Can it route directly to HTTPS without a redirect? Do I just have to delete the existing non-www to www redirect and follow your logic above? It will take care of both www and non-www redirecting to HTTPS?
I have also asked the help desk several times for a solution, although not recently. I was told it wasn't possible.
-
Thanks for this information! All of the support agents I spoke with told me that it was not possible. They were all extremely professional, but perhaps they didn't understand what I was asking. I'm glad to hear there is a way to make it happen. WPE is a great platform for us.
-
Hey Aaron!
Jared from WP Engine here.
I just wanted to reach out and provide a bit of clarification on the redirect chain here. On our platform, it is possible to have non-www go to https://www directly.
To do so, it requires adding each domain individually within the User Portal under 'Domains'. (not combining them under redirects) Once done, you then create a Redirect Rule within the 'Redirect Rules' section with the following parameters:
Name: (this can be anything)
Domain: (your non-www domain)
Source: ^/(.*)
Destination: https://www.yourwwwdomain.com/$1Once configured and the cache purged, a request to the non-www version of your address will skip the http://www redirect and go directly to the secure https://www version.
If you run into any trouble getting it set up, please reach out to our team and we will be glad to help configure it for you.
Thanks,
Jared Arnold -
Just thought I'd shoot an update - according to WPEngine the redirect will always be there. No way around it on their platform.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What could cause Google to not honor canonical URLs?
I have a strange situation on a website, when I do a Google query of site:example.com all the top indexed results appear to be queries that users can perform on the website. So any random term the user searches for on the website for some reason is causing the search result page to get indexed - like example.com/search/query/random-keywords However, the search results page has a canonical tag on it that points to example.com/search, but that doesn't seem to be doing anything. Any thoughts or ideas why this could be happening?
Technical SEO | | IrvCo_Interactive0 -
Http to https redirection issue
Hi, i have a website with http but now i moved to https. when i apply 301 redirection from http to https & check in semrush it shows unable to connect with https & similar other tool shows & when i remove redirection all other tools working fine but my https version doesn't get indexed in google. can anybosy help what could be the issue?
Technical SEO | | dhananjay.kumar10 -
I have multiple URLs that redirect to the same website. Is this an issue?
I have multiple URLs that all lead to the same website. Years ago they were purchased and were sitting dormant. Currently they are 301 redirects and each of the URLs feed to different areas of my website. Should I be worried about losing authority? And if so, is there a better way to do this?
Technical SEO | | undrdog990 -
Redirect non slash to slash
Hello SEO gurus We have an issue here ( www.xyz.com.au) is having 200 responses www.xyz.com.au and www.xyz.com.au/ ( when i ran the crawl test i found this ) We have been advised to do a 301 from non slash to slash ( as our other pages are showing up with slash ) for the consistency we decided to go with this but our devs just couldnt do it. Error is - redirect loop and this site is a wordpress one Can anyone help us with this issue? Help is much appreciated.
Technical SEO | | Pack0 -
Is there a limit to Internal Redirect?
I know Google says there is no limit to it but I have seen on many websites that too many 301 redirects can be a problem and might negatively affect your rankings in SERPs. I wanted to know especially from people who worked on large ecommerce site. How do they manage internal redirect from one URL to other and how many according to you are too many. I mean if you get a website that contain 300 plus 301 redirections within the website, how will you deal with that? Please let me know if the question is not clear.
Technical SEO | | MoosaHemani0 -
Query Strings causing Duplicate Content
I am working with a client that has multiple locations across the nation, and they recently merged all of the location sites into one site. To allow the lead capture forms to pre-populate the locations, they are using the query string /?location=cityname on every page. EXAMPLE - www.example.com/product www.example.com/product/?location=nashville www.example.com/product/?location=chicago There are thirty locations across the nation, so, every page x 30 is being flagged as duplicate content... at least in the crawl through MOZ. Does using that query string actually cause a duplicate content problem?
Technical SEO | | Rooted1 -
Old URL redirect to New URL
Alright I did something dumb a year a go and I'm still paying for it. I changed my hyphenated URL to the non-hyphenated version when I redesigned my website. I say it was dumb because I lost most of my link juice even though I did 301 redirects (via the htaccess file) for almost all of the pages I could find in Google's index. Here's my problem. My new site took a huge hit in traffic (down 60%) when I made the change and even though I've done thousands of redirects my old site is still showing up in the SERPS and send much if not most of my traffic. I don't want to take the old site down in fear it will kill all of my traffic. What should I do? Is there a better method I should explore then 301 redirects? Could the other site be affecting my current rank since it's still there? (FYI...both sites are built on the WP platform). Any help or ideas are greatly appreciated. Thank you! Joe
Technical SEO | | kaje0 -
How to Redirect only specific pages to new domain
My HTACCESS FILE IS AS FOLLOWS: rewriteengine on
Technical SEO | | askthetrainer
rewritecond %{HTTP_HOST} ^mydomain.com$
rewriterule ^mydomain/(.*)$ "http://www.mydomain.com/$1" [R=301,L] #4d864805b49b5 I want to move ONLY specific pages from this domain to a new domain How do I edit my HTACCESS (which redirects http:// to www.) to move specific pages from old domain (which I have to delete) to new domain.... I.e. http://mydomaon.com/move.html needs to move to http://mynewdomain.com/move.html Where i can delete the original domains0