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  3. Refund

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Solved Refund

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  • Prachijo
    Prachijo last edited by Aug 24, 2020, 11:26 AM

    Hi I forgot to cancellation my  subscription before the trail expired. We are currently at a very nascent stage and do not require the product and can't afford it as well. During such trying times ( COVID, when the business is not doing well at all) we would really appreciate if you can refund the money and help us. Kindly consider.  We missed the date by one day. We will be really grateful.

    Regards,

    Prachi Joshi

    1 Reply Last reply Reply Quote 6
    • GariVVV
      GariVVV Subscriber @temujim last edited by Oct 26, 2024, 3:48 PM

      @temujim were you refunded?

      1 Reply Last reply Reply Quote 0
      • topic:timeago_earlier,4 months
      • temujim
        temujim Subscriber @KristinaKeyser last edited by Jun 21, 2024, 4:48 AM

        @KristinaKeyser Hello, I've reached out to support to have refund after 1 hour I'm being charged and I still haven't received a reply until now.

        I used Moz tool for trial for a practical exam and I dont have the money to pay for it now since I was just recently fired from my job. I tried to have it cancelled a 3 days before the trial expiration and not sure what happened why I'm still being charged. I might have missed something.

        Asking for your kind consideration, please. Although I am extremely reliant with the software for SEO analysis, I have no use of the tool now since I'm jobless and I dont have the money to pay for it.

        GariVVV 1 Reply Last reply Oct 26, 2024, 3:48 PM Reply Quote 1
        • topic:timeago_earlier,4 years
        • Prachijo
          Prachijo last edited by Aug 24, 2020, 12:40 PM Aug 24, 2020, 12:40 PM

          Thanks Kristina, really appreciate your quick response. I have sent the mail on the above mentioned ID.

          Regards,

          Prachi Joshi

          1 Reply Last reply Reply Quote 0
          • KristinaKeyser
            KristinaKeyser Staff last edited by Aug 24, 2020, 11:49 AM Aug 24, 2020, 11:49 AM

            Hi there! Due to the nature of this request, can you please email help@moz.com from the email address tied to your account? Our team will be able to assist you via that method.

            Thank you!
            -Kristina
            Moz Help Team

            temujim 1 Reply Last reply Jun 21, 2024, 4:48 AM Reply Quote 0
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