Need to solve "Oops our crawlers were unable to access" url for new campaign
-
I'm putting the url designfirstkitchenandbath.com and getting the "oops! our crawlers were unable to access the site. Since this site is a potential client, which shows up online, I can't get access to fix the code, plus while I can write a little html I don't feel comfortable working with hard, live code on someonelse's site. Anyone have a simple solution?
-
Hey there!
Sam from Moz's Help Team here!
I've taken a look at that URL, and from what I can see it looks like we're running into a 403 error which means that ultimately, access to that URL is forbidden:
http://www.screencast.com/t/UbMwIrjuQFG
This 403 error is coming directly from your server, so at this point the best thing to do will be to send this information to your client/their web dev. They'll need to make sure our crawler (rogerbot) is whitelisted, so our tools can start working hard for you, and that you aren't blocking AWS (Amazon Web Services) on the server level.
I hope this helps - if you have any other questions, feel free to pop a message over to help@moz.com
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Limit MOZ crawl rate on Shopify or when you don't have access to robots.txt
Hello. I'm wondering if there is a way to control the crawl rate of MOZ on our site. It is hosted on Shopify which does not allow any kind of control over the robots.txt file to add a rule like this: User-Agent: rogerbot Crawl-Delay: 5 Due to this, we get a lot of 430 error codes -mainly on our products- and this certainly would prevent MOZ from getting the full picture of our shop. Can we rely on MOZ's data when critical pages are not being crawled due to 430 errors? Is there any alternative to fix this? Thanks
Moz Bar | | AllAboutShapewear2 -
Only One Canonical URL Tag
HI, I'm an SEO novice - company owner with no money so doing it all myself with help from my web designer using wordpress. Ive just completed some seo and done the moz page scoring analysis for optimisation and gained 92% - however - there is one outstanding issue on canonical url tags - i.e. recommened fix = The canonical URL tag is intended to refer duplicate pages to a single canonical URL. To ensure the search engines properly parse the canonical source, your page should use only one version of this tag in the header. See Canonical URL Tag - the Most Important Advancement in SEO Practices Since Sitemaps Ive gone through the page code and can see I have 2 rel=canonical references - am I able to simply delete one - how do I do this if its been created by the yoast/wordpress plug-in? Many thanks in advance for any help!
Moz Bar | | M-J-Smith0 -
4XX client error with email address in URL
I have an unusual situation I have never seen before and I did not set up the server for this client. The 4XX error is a string of about 74 URLs similar to this: http://www.websitename.com/about-us/info@websitename.com I will be contacting the server host as well to troubleshoot this issue. Any ideas? Thanks
Moz Bar | | EliteVenu0 -
Onpage Grader not Finding Keyword in URL
I've noticed that the Onpage Grader is not including my keyword in the URL when the keyword is in the domain. If I grade an inner page and the keyword is in the sub-directory, it finds it. Is this intentional? If so, why does the grader not include my keyword in the domain as Keyword in the URL?
Moz Bar | | Dino640 -
New video section within keyword research
I notice there is a new section to the top left of the search page referring to videos. What's this? Is it to research our own video performance? If so, how do I use it?
Moz Bar | | NisbetsUK0 -
What is Considered Duplicate Content by Crawlers?
I am asking this because I have a couple of site audit tools that I use to crawl a site I work on every week and they are showing duplicate content issues (which I know there is a lot on this site) but some of what is flagged as duplicate content makes no sense. For example, the following URL's were grouped together as duplicate content: | https://www.firefold.com/contact-us | https://www.firefold.com/gabe | https://www.firefold.com/sale | | | How are these pages duplicate content? I am confused on what site audit tools are considering duplicate content. Just FYI, this is data from Moz crawl diagnostics but SEMrush site auditor is giving me the same type of data. Any help would be greatly appreciated. Ryan
Moz Bar | | RyanRhodes0 -
Moz Crawler URL paramaters & duplicate content
Hi all, this is my first post on Moz Q&A 🙂 Questions: Does the Moz Crawler take into account rel="canonical" for search results pages with sorting / filtering URL parameters? How much time does it take for an issue to disappear from the issues list after it's been corrected? Does it come op in the next weekly report? I'm asking because the crawler is reporting 50k+ pages crawled, when in reality, this number should be closer to 1000. All pages with query parameters have the correct canonical tag pointing to the root URL, so I'm wondering whether I need to noindex the other pages for the crawler to report correct data?: Original (canonical URL): DOMAIN.COM/charters/search/mx/BS?search_location=cabo-san-lucas Filter active URL: DOMAIN.COM/charters/search/mx/BS?search_location=cabo-san-lucas&booking_date=&booking_days=1&booking_persons=1&priceFilter%5B%5D=0%2C500&includedPriceFilter%5B%5D=drinks-soft Also, if noindex is the only solution, will it impact the ranking of the pages involved? Note: Google and Bing are semi-successful in reporting index page count, each reporting around 2.5k result pages when using the site:DOMAIN.com query. The rel canonical tag was missing for a short period of time about 4 weeks ago, but since fixing the issue these pages still haven't been deindexed. Appreciate any suggestions regarding Moz Crawler & Google / Bing index count!
Moz Bar | | Vukan_Simic0