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  4. Error Code 803: Incomplete HTTP Response Received

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After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Error Code 803: Incomplete HTTP Response Received

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  • EdLongley
    EdLongley last edited by Mar 15, 2017, 9:41 AM

    On 5 pages on our site we've got an Error Code 803: Incomplete HTTP Response Received.

    We checked the network interface within the browser inspector, which did not return any errors, this would mean than there were no issues with retrieving resources from the server. In the console log there are no errors also.

    We also inspected the URL bar settings and can see each page is loaded under a secure connection with no errors.

    When using http://www.webconfs.com/http-header-check.php there was a "HTTP/1.1 301 Moved Permanently" issue.

    A little in the dark on what to do next. Any help would be amazing!

    1 Reply Last reply Reply Quote 0
    • moz_support
      moz_support last edited by Jul 11, 2017, 4:16 AM Mar 15, 2017, 1:15 PM

      -- update: the new Moz Pro site crawler is now live, this means we can now crawl your SNI site. If you have any queries please check this post on fixing 803 errors, or reach out to help@moz.com --

      Hey there!

      Patrick linked to a really helpful Q&A article, but the other big cause for an 803 error would be SNI (Server Name Indication). Unfortunately I don't see the actual domain included in your question, so it's hard to be sure, but that's usually the prime suspect. Our current site crawler does not support SNI and if that is in use on your site, we will have trouble crawling it.

      The good news is that we have begun to develop a new crawler that supports SNI, which is currently in beta. If you're interested in being a part of the beta testing, you can head here to sign up: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1

      I hope that helps! Feel free to reach out to us at help@moz.com if you want to discuss these errors in greater detail on a non-public forum.

      1 Reply Last reply Reply Quote 2
      • PatrickDelehanty
        PatrickDelehanty last edited by Mar 15, 2017, 2:12 PM Mar 15, 2017, 12:33 PM

        Hi there

        There was a great answer from Sha Menz in this Moz Q+A here. Hope this helps!

        Good luck!
        Patrick

        1 Reply Last reply Reply Quote 2
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