What is the best online reputation management software for generating legitimate Google (and other online) reviews?
-
Hello!
Does anyone have a good experience with using an online reputation management tool to help generate online reviews for a Google My Business listing, Facebook, etc? The reason I ask about a review software is because of my client's age demographic (50+), so we need to have an automated system to request reviews from their clients and to make it simple for them to leave reviews.
-
Hi Miriam,
Thank you so much they are really adding a lot of great features that are not on any other software that I know of.
Until then though I made a mistake above and said "trustradius" I meant to say
PS
Where you at MozCon?
Lot's of new local rules and some great speeches Tom Capper (TCap) did an awesome job.
Darren to a great job
Hope you're doing well,
Tom
-
Good information.
If you are looking to compare review management software, you may want to check some of the review sites.
Also, check out Capterra. I lined up some of the popular ones with higher-end features for comparison.
( https://www.capterra.com/reputation-management-software/compare/167624-141023-168614/Reputation-com-vs-ReviewInc-vs-Vendasta-Reputation-Management ). Hope that helps. -
Hey Thomas!
It's good on a thread like this for the community to provide a variety of recommendations. I'm glad you shared what you like about ReputationStacker. Always helpful to have multiple choices!
-
Miriam, I agree with I you GetFiveStars is a good Company & Mike is a great guy. The main reason I recommended ReputationStacker Is have been privy to what is coming and what is coming is amazing in my opinion. It also will be its own system.
What Miriam is talking about is extremely important to understand definitely needs to be taken into consideration when choosing a product. This is an example of a company that was forcing five stars and the update because the reviews should not be changed to a five star if it is a different number. It should it be it should be the number selected by the person using the system
"Google made an update on 03/25/2018 and this method no longer works to create a review box link pre-filled with 5 stars."
Also keep in mind companies such as TrustRadius also put schema markup on every page of a WordPress site this is important because Google can see JSON-LD and human beings cannot is essentially the same thing is hiding text by using clear text. Sites can receive manual penalties that are serious.
Respectfully,
Tom
-
-
Hi Eport12!
A couple of suggestions:
-
I highly recommend checking out GetFiveStars, which I've personally test-driven and have been extremely impressed by. The product was co-founded by Local SEO guru Mike Blumenthal and the rate of innovation of the tool has been amazing.
-
I would be absolutely positive that whatever service you sign up for, it does not auto-populate review stars in reviews. One of the larger ORM software companies, Birdeye, recently fell out of Google's good graces for this practice and the case is serving as a warning now to everyone in the industry: be sure automated review requests do not auto-generate review stars. So, as you're considering your options, do keep that little proviso in mind.
-
-
I would have to say https://reputationstacker.com works the hardest and does the best job of any of them. I've tried them all and honestly, you won't get service like this anywhere else. in addition they keep adding on new tools and know that you can get grandfathered in on a product that is about to launch try them I think you'll really like them.
Hope that helps,
Tom
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Delete Google Business Listing
Hi there, I'm trying to delete a Google business address but need to know that this will not effect the other apps linked to my google business profile (analytics for example). Do these work independently? I dont really want to delete the profile but the company I work for feel the review section will be detrimental. Thanks!
Reviews and Ratings | | KateOBrien1 -
Adding Google Reviews to Testimonials Page
Can anyone verify if it is allowable to add Google reviews to your testimonials page? I know you can't use schema on these reviews. If it is allowable, should these be images so that they don't get indexed and flag duplicate content? Thank you in advance for your help. Rita
Reviews and Ratings | | AAEPA20110 -
Best Plugins for Rich Snippets
Hello, I installed "all in one schemeraorg rich snippets" for my wordpress site but it messed up my website design so I deactivated it. Is there any other best plugin available with same functions and features? Or if there is any other best way to do this? Please help as this plugin worked fine with one of my other website. Any help is appreciated? Sam
Reviews and Ratings | | BrianBotts.0 -
Fixing Google Review (it's technical, not about an unhappy client)
We have six 5 star reviews for our Tampa office...but for some reason, our rating is a 4.8. Why is that? And, more importantly, how do I get it fixed? https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=kemp+ruge+green+tampa+twiggs&lrd=0x88c2c48aec26ee65:0xaa2e3a3569ca3602,1 Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0 -
Duplicate Google Plus Business Listings
Hi everyone, We have a client with duplicate Google Plus pages for two of their locations. The ones that are showing in search results for the most part are the ones we control, but we'd still like to report or delete the duplicates (which we do not control from our existing accounts). I used to notice the option to report a page as duplicate but no longer see that...any advice? Thanks!
Reviews and Ratings | | SUCCESSagency0 -
Using structured data for reviews - for negative or warnings.
We all use review markup today and we use it linearly as only a vote up or down. My question is around a site that will judge the negative impacts of given chemicals introduced into certain waterways. (Sorry, I must protect the client so I cannot give out all the info; I hope this is enough for a reasonable understanding.) Is there anyone who has ever used or is aware of any markup that does not result in a star? So, if we use the current system, we end up where a bad chemical gets a ton of single stars. In essence what we are measuring is degrees of Positive. With four stars there is no zero positive, but 25%, 50%, 75%, and 100% (Ok unless it is aggregated). I want to be able to show degrees of negative and obviously stars would be confusing. So, have a symbol that connotes a negative (skull and crossbones, X, !!, etc.) and the more of these someone marks shows more displeasure or more danger. Are there any ideas for this or any occurrences already on the Internet you may be aware of? Preference would be to be able to at some point have search engines show them as snippets. Thanks to all you Mozzers, Robert
Reviews and Ratings | | RobertFisher0 -
Having Yelp Reviews Removed
Since we all work with Yelp on a local basis, I believe many are aware that if a review is placed by a non customer about a company, Yelp will typically remove them if you show that it isn't valid, etc. We all know they made a show of outing those who posted fake reviews as well. Here is a question I have though: Have any of you been aware of Yelp taking down valid negative reviews for companies? I have just run into this and find it somewhat perplexing. If you know of this, I would love to hear how it happens? Thanks,
Reviews and Ratings | | RobertFisher2 -
Google plus review - how to ask
I found a way (finally!) to find out which of my customers who have a gmail account have also a Google plus account. That helps a lot. We use to send handout reviews or video instructions about how to create a Google plus account...and it didn't go to well. Now that we know they have a G+ account , all we have to do is ask for a review; how to do this?
Reviews and Ratings | | echo1
What are the latest strategies so that the review will stay there? have them log in, search for the business name and write the review? give them the direct link? is the searcher's path important? should we look for users who are engaged more in their circles? Thanks!0