Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Server blocking crawl bot due to DOS protection and MOZ Help team not responding
-
First of all has anyone else not received a response from the help team, ive sent 4 emails the oldest one is a month old, and one of our most used features on moz on demand crawl to find broken links doesnt work and its really frustrating to not get a response, when we're paying so much a month for a feature that doesnt work.
Ok rant over now onto the actual issue, on our crawls we're just getting 429 errors because our server has a DOS protection and is blocking MOZ's robot, im sure it will be as easy as whitelisting the robots IP, but i cant get a response from MOZ with the IP.
Cheers, Fergus
-
Hi dave thanks for your response ill let our server provider the user agent.
I was contacting you using the contact form, putting in my email which is the same as the one used to log into moz, but not the email that was used when creating the account, which i think might've been the issue.
-
Hi Dougal!
We don't have any record of support requests coming from the email associated with your Moz Pro account. Can you let us know how you are reaching out (contact form or emailing us directly at help@moz.com)?
Unfortunately, we do not use a static IP address or range of IP addresses, as we have designed our crawler to have a dynamic approach. This means we use thousands of dynamic IP addresses which will change each time we run a crawl. This approach gives us the best dynamic view of the web, but it can make us incompatible with some servers or hosting providers. The best option I'd be able to suggest would be to identify our crawler by User-agent: rogerbot
You can read more about rogerbot in our guide.
Look forward to hearing back!
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Matomo Data Integration
As GA4 is not easily usable for all clients in the EU, it would be great if you could offer a Matomo integration. Matomo has recently been more and more popular and is used by a lot of companies, that are required to adhere to EU standards in data privacy.
Feature Requests | | datenwerk0 -
Why my site's DA and Pa Not Show Accurate By MOZ Extension.
my site has some minor problem which about DA and PA that DA and PA do not show accurate some time my site is yts subtitle, please tell me something about it.
Feature Requests | | darkwebvampire0 -
Keyword keyword rank checker
Where is the Moz tool/page where you can check rankings of keywords for any site or page? Thanks Rachel
Feature Requests | | RaquelSaiz0 -
One of my Moz Campaigns was accidentally deleted. Any tips on getting it back?
I had a campaign setup with all of my keywords meticulously labeled and branded. Then by mistake, it was deleted. Is there any way I can restore/get the data back for an accidentally deleted campaign?
Feature Requests | | midcenturybliss0 -
Is there an API to download keyword data?
Howdy fellow Mozzers, We're tracking a client's keyword rankings in one of our campaigns and want to export that data on a regular basis to display in Tableau. Tableau let's us quickly match up different data sources and create visuals with the data. It's useful for marrying different data sources that don't normally talk to each other. We know we can pull keyword tracking data manually, but we're hoping there's an API or scheduler that we can use to download the data automatically. Automating the process would be super helpful. Thank you!
Feature Requests | | brettmandoes0 -
Keyword Volume Data for Austria
Hi, we can't find any Volume Data for Keywords in Austria.
Feature Requests | | DIGIHOUSE
If we upload a Keyword List in the Keyword Explorer there is always US shown. Any suggestions? thxChris0 -
External Link Detection Very Slow... why?
Hello. I'm new to MOZ and I'm now comparing it with ahrefs. I can't afford to have an account with all SEO tools that are out there, but I have to start somewhere. I really like MOZ a lot. However, there is one major issue - it updates backlinks every 3 weeks, or what? I registered to ahrefs trial today just to make sure I don't regret in the future that I bought the first service that I tried (MOZ), and I was amazed that ahrefs showed all my website's backlinks straight away. MOZ is saying that next scheduled update for Externals Links is going to be on Sept 14.... emm sorry? My trial will run out by then. It now shows exactly 0. Pricing is nearly the same and in Today's fast paced world ahrefs seems to tick the ever so important backlinks quality box. So here is my question. Dear MOZ, are you going to speed up the backlink data delivery? Are you working on it, or you think it's just ahrefs's gimmick? If you can promise faster speeds, I'll be happy to stay subscribed with MOZ and wait because I like the UX a lot. However, at the end of the day speed is important and if my client requests the latest report, I don't want to tell him that he needs to wait a month for it. Many thanks for reading and I hope to hear back from someone.
Feature Requests | | NewWindow1 -
Do MOZ have an affiliate platform?
Do MOZ have an affiliate platform? If so, it's hiding from me, would somebody care to point me the right way? Shall I assume this is the page / they MOZ don't have a direct affiliate program? https://moz.com/partners Many Thanks
Feature Requests | | Whittie0