Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
500 errors and impact on google rankings
-
Since the launch of our newly designed website about 6 months ago, we are experiencing a high number of 500 server errors (>2000).
Attempts to resolve these errors have been unsuccessful to date. We have just started to notice a consistent and sustained drop in rankings despite our hard sought efforts to correct.
Two questions... can very high levels of 500 errors adversely effect our google rankings?
And, if this is the case, what type of specialist (what are they called) has expertise to investigate and fix this issue.
I should also mention that the sitemap also goes down on a regular basis, which some have stated is due to the size of the site (>500 pages). Don't know if they're part of the same problem?
Thanks.
-
Hi Ryan,
I suggest creating a new Q&A question for your specific question, and include what details you can about the errors you are seeing and the URL of your site, if you can.
-
I'm having a similar issue. I take it this means that I need to move off Godaddy hosting and use something more advanced? Is this a correct way to resolve the issue?
- topic:timeago_earlier,2 months
-
Your sitemap is returning a application/xml content type, this should be text/xml
and your 500 errors are
The URI you submitted has disallowed characters
See more details in email
-
Hi ahw,
A 500 Server Error is generally caused by one of two things:
- A hardware error in the server itself
- A software error - something in the code which causes the server to barf
From your description, it sounds like the 500 errors may be appearing intermittently - ie a page is Ok, then errors, then is Ok etc.... This would tend to suggest that the problem is a hardware fault, but it is still possible that it may be caused by random code which is not encountered every time a page is loaded.
The most reliable way to determine which problem you have is to check whether you are experiencing the 500 errors with a static file - ie an image, video, pdf, xml, css etc. If you are seeing the error with a static file, then the problem is 100% Server hardware fault (or Server misconfiguration, but this should return a permanent 500 Error).
If "the sitemap also goes down on a regular basis", means that your sitemap also is intermittently returning a 500 Error and it is a static xml file, that may be your clue.
If yours is a LAMP based system (Apache/Linux) and you have root access to your Server, my boss is a Systems Administrator and able to take a look at it for you, but his gut feeling is that you are looking at a hardware problem. This means your best course of action would be to contact your Hosting provider as soon as possible and ask them to take a look at it.
Hope that helps,
Sha
-
I agree with Alan.
As for the sitemap, I'm not entirely sure what you mean by "goes down on a regular basis" - as in # of pages indexed by Google? And if some of those URLs are part of the 500 error list, then it makes sense that the # of pages Google indexed would go down as if Google can't index a page then it doesn't matter if it's listed in the sitemap as it can't be crawled.
-
Yes 500 errors will affect ranking, SE like a site that is well mainated, obviosly they dont want to send users to a error page.
Can we get a url, I will take a look, and may be able to advice you.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Search Console not loading some resources
When I check an URL with Search Console it cannot load some page resources, even from other domains (like: ssl.google-analytics.com, www.facebook.com and www.google-analytics.com).
Reporting & Analytics | Jan 23, 2023, 1:16 PM | TottiataHUN
Have any of you experienced this issue?
Steps to reproduce: open Google Search Console check an URL click "View crawled page" link select "More info" tab click "Page resources" {?}/{?} couldn't be loaded When I check the listed resources, all of them can be loaded from a web browser.
So I do not understand why Google cannot load them.
And there is no additional info why the resources could not be loaded.
Any ideas? google-search-console-other-error-1.png google-search-console-other-error-2.png0 -
Strange landing page in Google Analytics
Hello MOZ Community, The website in question is https://x-y.com/ When i looked at the landing pages report in GA , x-y.com is appended at the end of every URL like this. https://x-y.com/x-y.com When i open the above URL in GA interface, it shows page not found. This is obvious as there is no such URL.
Reporting & Analytics | Dec 1, 2019, 5:05 AM | Johnroger
The metrics like sessions, Users, Bounce rate all look good. In the property settings, The default URL is written like this http:// cell-gate.com (Please note that s is missing in property settings). But how is traffic tracked correctly How do i solve this problem. What settings should we change to make the landing pages report look ok Thanks0 -
How can I track my rankings on Google Images?
I noticed a small amount of traffic coming from a particular very generic keyword. Being pleasantly surprised that we are ranking for this, and after some digging, I found that we are actually ranking in Google images, rather than in the web results. How can I track whether other keywords are ranking in Google images? I use Rank Checker to track keywords in the main web results, but this doesn't have a function for Google Images. Help please - thanks.
Reporting & Analytics | Aug 20, 2014, 5:12 AM | TheJewelleryEd0 -
Google Ad referral
I was wondering if someone could decode the jumble of a referral - this is supposedly the referal that led to a click through to my site via a product listing ad. I am trying to figure out how www.nextag.com comes in to the picture as we do not have refurbexperts even listed there? Thanks to anyone who tries/does work it out. http://www.googleadservices.com/pagead/aclk?sa=L&ai=CGXud6DmDU_qeL5THygHpuICwCaTZwMYD_Nvvv0bEwMS50wEIBhAEIOn5-gEoBVCl7P7f-v____8BYMnu8omYpPQSoAHAhIv9A8gBB8gDG6oEJ0_QwcNc5zNun_d7S5KNcMT6uPjjH_mMDkKFFgBCQ6aKICRPJVVa7MAFBYgGAaAGJoAHqPv0ApAHAeASupqdo-ypit0m&ohost=www.google.com&cid=5GhZEzUCSC6x9n2wxOdz3-mrAfSUkvHKPN3wD5yLInnlNil_&sig=AOD64_1D1z1JPYbFP0UnUglJVOfvd25RfA&adurl=http://refurbexperts.com/product/527/HP-LaserJet-P2015-Laser-Printer-RECONDITIONED%3Futm_source%3Dproductlistingads%26utm_medium%3Dadwords%26utm_campaign%3Dadwords&ctype=5&nb=0&res_url=http%3A%2F%2Fwww.nextag.com%2Fhp-p2015-laserjet%2Fproducts-html%3Fnxtg%3D116d0a1c0504-9FFEB16DE52A7E2A&rurl=http%3A%2F%2Fwww.nextag.com%2Fgoto.jsp%3Fp%3D3652%26search%3Dhp%2520p2015%2520laserjet%26t%3Dag%253D1384181795%26crid%3D48271786%26gg_aid%3D20169721025%26gg_site%3D%26gclid%3DCjgKEAjwzIucBRDzjIz9qMOB3TASJABBIwL1LHK7GcAPS6yHGpd9Kq3wsZrcPORAWD8QCWivr4W75PD_BwE&nm=11&nx=43&ny=12&is=700x181&clkt=187
Reporting & Analytics | Jun 2, 2014, 5:38 PM | henya0 -
Google Analytics - Keywords (not set) or ( not provided) WHY???
In Analytics, most of my visitors are landing on my home page, but when trying to see wich keywords they use, most of them are: (not set) or ( not provided) See screencast: http://screencast.com/t/AKwPW76qLVsN Can you tell why? What is going on? Is there a way to solve this? Thank you, BigBlaze
Reporting & Analytics | May 30, 2013, 4:33 AM | BigBlaze2050 -
Localhost:4444 Showing Up in Google Analytics
Hello All, Lately in my Google Analytics account I have noticed a referral source labelled: localhost:4444 The number of visits is really high from this source, but I have no idea (no clue!) what it actually means. Can anyone shed some light on what this is about? Should I be creating some sort of filter to screen out this as a referral source (assuming it is not legitimate)? Many thanks in advance. Cheers!
Reporting & Analytics | Sep 13, 2012, 6:05 PM | Robert-B0 -
Weird info from google analytics?
Hi Could anyone explain what these visits are in Google Analytics? Under traffic sources and organic I am seeing lots of entries with data like below. Any ideas what kind of traffic this is? Is it a bot and if so what is their purpose of it and is it recommended that you block it? Pages/Visit 1.00 Avg. Time on Site 00:00:00 % New Visits : 100% Bounce Rate: 100.00% Many Thanks
Reporting & Analytics | Mar 12, 2012, 3:18 AM | ocelot0 -
Why does Google Analytics think PPC traffic is organic?
I have a bastard of a problem... Google Analytics is incorrectly tracking PPC traffic as SEO which is screwing up all my reporting . I don't care for rankings, I care for actual SEO traffic and I can't be sure that what i am seeing is correct which is driving me nuts. Any ideas?
Reporting & Analytics | Aug 29, 2017, 2:06 PM | Red_Mud_Rookie1