Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
500 errors and impact on google rankings
-
Since the launch of our newly designed website about 6 months ago, we are experiencing a high number of 500 server errors (>2000).
Attempts to resolve these errors have been unsuccessful to date. We have just started to notice a consistent and sustained drop in rankings despite our hard sought efforts to correct.
Two questions... can very high levels of 500 errors adversely effect our google rankings?
And, if this is the case, what type of specialist (what are they called) has expertise to investigate and fix this issue.
I should also mention that the sitemap also goes down on a regular basis, which some have stated is due to the size of the site (>500 pages). Don't know if they're part of the same problem?
Thanks.
-
Hi Ryan,
I suggest creating a new Q&A question for your specific question, and include what details you can about the errors you are seeing and the URL of your site, if you can.
-
I'm having a similar issue. I take it this means that I need to move off Godaddy hosting and use something more advanced? Is this a correct way to resolve the issue?
-
Your sitemap is returning a application/xml content type, this should be text/xml
and your 500 errors are
The URI you submitted has disallowed characters
See more details in email
-
Hi ahw,
A 500 Server Error is generally caused by one of two things:
- A hardware error in the server itself
- A software error - something in the code which causes the server to barf
From your description, it sounds like the 500 errors may be appearing intermittently - ie a page is Ok, then errors, then is Ok etc.... This would tend to suggest that the problem is a hardware fault, but it is still possible that it may be caused by random code which is not encountered every time a page is loaded.
The most reliable way to determine which problem you have is to check whether you are experiencing the 500 errors with a static file - ie an image, video, pdf, xml, css etc. If you are seeing the error with a static file, then the problem is 100% Server hardware fault (or Server misconfiguration, but this should return a permanent 500 Error).
If "the sitemap also goes down on a regular basis", means that your sitemap also is intermittently returning a 500 Error and it is a static xml file, that may be your clue.
If yours is a LAMP based system (Apache/Linux) and you have root access to your Server, my boss is a Systems Administrator and able to take a look at it for you, but his gut feeling is that you are looking at a hardware problem. This means your best course of action would be to contact your Hosting provider as soon as possible and ask them to take a look at it.
Hope that helps,
Sha
-
I agree with Alan.
As for the sitemap, I'm not entirely sure what you mean by "goes down on a regular basis" - as in # of pages indexed by Google? And if some of those URLs are part of the 500 error list, then it makes sense that the # of pages Google indexed would go down as if Google can't index a page then it doesn't matter if it's listed in the sitemap as it can't be crawled.
-
Yes 500 errors will affect ranking, SE like a site that is well mainated, obviosly they dont want to send users to a error page.
Can we get a url, I will take a look, and may be able to advice you.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Strange landing page in Google Analytics
Hello MOZ Community, The website in question is https://x-y.com/ When i looked at the landing pages report in GA , x-y.com is appended at the end of every URL like this. https://x-y.com/x-y.com When i open the above URL in GA interface, it shows page not found. This is obvious as there is no such URL.
Reporting & Analytics | | Johnroger
The metrics like sessions, Users, Bounce rate all look good. In the property settings, The default URL is written like this http:// cell-gate.com (Please note that s is missing in property settings). But how is traffic tracked correctly How do i solve this problem. What settings should we change to make the landing pages report look ok Thanks0 -
Attribution of conversions to payment gateway in Google Analytics
Hi all, We have been having a problem for a while now where most transactions are attributed to referrals from our payment gateway Sagepay. The issue started a couple of months ago, when we finally upgraded our website to https:// for logged in users and transactions. Before, when we were using http://, transactions were attributed to the correct channel. Even weirder, we upgraded 4 websites and only 2 of them have the issue now, the other two continue to attribute transactions correctly. I added Sagepay to the referral exclusion list which made no difference. Over the weekend, we upgraded to the global site tag and it seems to have improved somewhat, but yesterday 50% of transactions were still attributed to referral/sagepay. I am also seeing an odd issue, where for half of the transactions, the revenue and transaction are attributed to one channel, but the products (quantity) are attributed to another. One of the channels is always referral/sagepay and the other is the channel that the transaction should be attributed to. Has anyone seen this issue before? I'd appreciate any tips that might help us fix this issue. Thanks in advance!
Reporting & Analytics | | ViviCa10 -
Angular website and ranking
Hi guys Unfortunately I have to optimize the angular website, but I don't know how google see my website. Seo quacke (seo extension) doesn't get data from this website: https://cafegardesh.com and sitemap generation tools just crawl 1 page of this website. why? How find that google really crawl and index angular website?
Reporting & Analytics | | denakalami0 -
Tracking 301 redirect traffic in Google Analytics
if I 301 redirect www.mywebsite.com to go to www.yourwebsite.com, how can I track the traffic in Google Analytics that is coming from mywebsite.com?? I don't think that's a referral traffic, is it?
Reporting & Analytics | | Armen-SEO0 -
Google Analytics SEO Queries Not Showing
Hi All, This might be a silly question, but for all the properties I monitor in Google Analytics, I'm now showing no data for SEO Queries under Acquisition for the past 6 days. Normally I would expect a few day delay in queries, but nothing for 6 days is somewhat peculiar especially as it was functioning fine prior to November 12th. Does anyone have insight into what might be going on? Thanks! URaNMa3
Reporting & Analytics | | amichaels0 -
Getting google impressions for a site not in the index...
Hi all Wondering if i could pick the brains of those wise than myself... my client has an https website with tons of pages indexed and all ranking well, however somehow they managed to also set their server up so that non https versions of the pages were getting indexed and thus we had the same page indexed twice in the engine but on slightly different urls (it uses a cms so all the internal links are relative too). The non https is mainly used as a dev testing environment. Upon seeing this we did a google remove request in WMT, and added noindex in the robots and that saw the index pages drop over night. See image 1. However, the site still appears to getting return for a couple of 100 searches a day! The main site gets about 25,000 impressions so it's way down but i'm puzzled as to how a site which has been blocked can appear for that many searches and if we are still liable for duplicate content issues. Any thoughts are most welcome. Sorry, I am unable to share the site name i'm afraid. Client is very strict on this. Thanks, Carl image1.png
Reporting & Analytics | | carl_daedricdigital0 -
Whats 'Other' in Google Analytics (in Acquisition)
When i look in GA under Channels (under Acquisition) 'other' is listed What is 'other' ? I have been told its other unidentified channels as they did not allow 3rd party cookies or surfers were in anonymous/private mode. Other is usually organic traffic that couldn't be identified for the aformentioned reasons. This data is encrypted and available but it violates Google guidelines as they are not allowed to pass personal info//data to third parties so it is automatically filtered. But they are not 'Not Provided' (since that still shows under organic) but is usually/mainly some form of organic visits. Hence Seo can take credit for much of that traffic, is this correct ? Many Thanks
Reporting & Analytics | | Dan-Lawrence0 -
AW Stats vs Google Analytics
Hey Moz Community, I am looking to get opinions on the best practice for analytics/traffic analysis. From experience I know that AW Stats reads high and Google Analytics reads low for traffic for reason in this article http://www.smartz.com/blog/2009/01/23/analytic-confusion-%E2%80%93-awstats-vs-google-analytics/ It drives me a little nuts how far off both are for some pages. I have one article that shows 100 views (GA) and AW stats shows 5 times that number of views. Any suggestions or systems you recommend? Thanks
Reporting & Analytics | | johnshearer0