Can a competitor close your business on Google Places?
-
One of my listings says it has been closed and the business is not closed. On Google + / Google places there is a field that allows users to check that claims the business is closed. Can they actually close it?
Your Google Places listing has been updated Dear Google Places user,
Google has updated your listing data on our consumer properties such as Google and Google Maps to more accurately reflect the latest information we have about your business.
We use many sources to determine the accuracy of our listing data and to provide the best possible experience for business owners and consumers who use Google and Google Maps to find local information.
Based on our sources, the following listing has been marked as closed:
Company info...
If you disagree with the changes we have made, please visit your Place Page to edit your listing.
Note that if you are an AdWords or Boost customer, your ads will be unaffected by this change and will continue to display the listing information you have provided in Google Places. To manage your online advertisements, please sign into Google Places or Google AdWords.
For more information about updates to claimed listings, please visit:http://www.google.com/support/places/bin/answer.py?hl=en&answer=1318197
Sincerely,
The Google Places Team|
-
Oooh...be careful, Donnie.
-
Yeah it's not fun... I have been contemplating a $5 Fiverr deal for 25 good reviews on G+ just to cover up all this spam. I don't like cheating/lying/spamming however I want to cover up all this spam...
-
I feel the headache you're experiencing, Donnie. So sorry about this and I couldn't agree with your more that Google's review process leaves much to be desired. But then, I don't know of a review entity that is perfect. Yelp has certainly come in for their share of public complaint for their policies. Google just tends to get the most heat because they are just so darned visible and powerful. What happens on Google directly effects the bottom line of the business owner, and there are no two ways about this. Over the years, I have written rather extensively urging Google to take serious responsibility for the effect they are having on businesses, especially on account of the fact that they initially populated their local index without owner consent. Suddenly, all local business owners were tossed into a sea of publicity, scrutiny and reputation management which few of them had the skills to handle. So, these days, to run a local business you've got to have the time to learn about Google because of its power over your presence and you've got to have good luck when coming up against the weaknesses and bugs of the system.
Google offers superb chances for visibility, but there are definitely big risks, too.
-
Actually all these spam attacks were done after the migration, people can just use a proxy and create ten Google accounts on 10 IPs. IMO Google should send a letter to every users house for verification (At lease the people who are interested in leaving reviews) and a company should be abe to rebuttal a fake review or report a review from a user they were never associated with.
-
Hi Donnie,
Wish I could guarantee that, but I've stopped underestimating the havoc evil-doers can cause in Google's Local entity. What is supposed to get better in the new Google+ Local environment is the spamming of reviews, because reviewers are now required to have a real ID. Assumedly, then, Joe Jones at the competing pizza house in your town isn't going to be able to go trash your pizza place anonymously because his name would be right on the review. We'll see how that plays out, but my word to the wise is that you should never consider any Google-based listing immune to anything. Maybe someday!
So glad my response was helpful, Donnie.
-
Thank you for this helpful answer. The listing was being spammed and Google is placing the listing back up. Now that Google is going to place the listing back, do you think it will be more immune to being attacked again?
-
Hi Donnie,
Unfortunately, yes, competitors can report your business as closed. Here is a legacy thread on this from Mike Blumenthal's copy of the old Google Places Help Forum which he saved when they shut it down:
http://places.blumenthals.com/threadb6b9.html
And here was a highly visible article from the New York Times on this problem:
Mike Blumenthal was so irked by this that he actually closed down Google's own listings in Places with a couple of clicks: http://blumenthals.com/blog/2011/09/14/google-places-now-permanently-closed-with-2-clicks-its-getting-worse-not-better/
Now, these issues were all from last year, prior to the Google Places changeover to Google+ Local, so let's take a look at some very recent reports of this issue:
And pay close attention to Linda Buquet's advice on this thread:
And here is a thread that actually got a response from a Google employee:
Basically, Donnie, if your business gets labeled with the closed label, you are going to have to try to appeal to Google either through the forum or their troubleshooter. There is a long, long history of issues with this, as you can see. Sometimes, this issue stems from competitive sabotage, and other times, the root of the problem can actually be duplicate listings or other problems.
I really hope the links I've provided will bring you up-to-date on this troublesome topic and point you in the right direction for resolution!
-
I don't think anyone can change it except the verified owner.
This makes me wonder though about Google needing to deal with the issue of businesses that may be owner verified and then go out of business. In most cases my guess would be that owners of failed businesses are not going to go in and close out their page or mark it as closed. So Google may have some need to close out claimed pages if they are getting data from different sources stating that the business is closed since they want to provide accurate information about businesses.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google not Indexing images on CDN.
My URL is: http://bit.ly/1H2TArH We have set up a CDN on our own domain: http://bit.ly/292GkZC We have an image sitemap: http://bit.ly/29ca5s3 The image sitemap uses the CDN URLs. We verified the CDN subdomain in GWT. The robots.txt does not restrict any of the photos: http://bit.ly/29eNSXv. We used to have a disallow to /thumb/ which had a 301 redirect to our CDN but we removed both the disallow in the robots.txt as well as the 301. Yet, GWT still reports none of our images on the CDN are indexed.
Intermediate & Advanced SEO | | alphonsehaThe above screenshot is from the GWT of our main domain.The GWT from the CDN subdomain just shows 0. We did not submit a sitemap to the verified subdomain property because we already have a sitemap submitted to the property on the main domain name. While making a search of images indexed from our CDN, nothing comes up: http://bit.ly/293ZbC1While checking the GWT of the CDN subdomain, I have been getting crawling errors, mainly 500 level errors. Not that many in comparison to the number of images and traffic that we get on our website. Google is crawling, but it seems like it just doesn't index the pictures!?
Can anyone help? I have followed all the information that I was able to find on the web but yet, our images on the CDN still can't seem to get indexed.
0 -
Is it a problem that Google's index shows paginated page urls, even with canonical tags in place?
Since Google shows more pages indexed than makes sense, I used Google's API and some other means to get everything Google has in its index for a site I'm working on. The results bring up a couple of oddities. It shows a lot of urls to the same page, but with different tracking code.The url with tracking code always follows a question mark and could look like: http://www.MozExampleURL.com?tracking-example http://www.MozExampleURL.com?another-tracking-examle http://www.MozExampleURL.com?tracking-example-3 etc So, the only thing that distinguishes one url from the next is a tracking url. On these pages, canonical tags are in place as: <link rel="canonical<a class="attribute-value">l</a>" href="http://www.MozExampleURL.com" /> So, why does the index have urls that are only different in terms of tracking urls? I would think it would ignore everything, starting with the question mark. The index also shows paginated pages. I would think it should show the one canonical url and leave it at that. Is this a problem about which something should be done? Best... Darcy
Intermediate & Advanced SEO | | 945010 -
Website Structured data in Google
Can anyone help me to show website structure data in Google when someone search my website in Google. I already added my website in Google and Google webmaster tool. Thanks in adv.
Intermediate & Advanced SEO | | talkinnetventure0 -
Google Places Landing Page: Homepage or City-Specific?
What should you put in the “Website” field of your Google Places page: the URL of your homepage, or of one of your location pages?
Intermediate & Advanced SEO | | AlexanderWhite0 -
Does Google index more than three levels down if the XML sitemap is submitted via Google webmaster Tools?
We are building a very big ecommerce site. The site has 1000 products and has many categories/levels. The site is still in construccion so you cannot see it online. My objective is to get Google to rank the products (level 5) Here is an example level 1 - Homepage - http://vulcano.moldear.com.ar/ Level 2 - http://vulcano.moldear.com.ar/piscinas/ Level 3 - http://vulcano.moldear.com.ar/piscinas/electrobombas-para-piscinas/ Level 4 - http://vulcano.moldear.com.ar/piscinas/electrobombas-para-piscinas/autocebantes.html/ Level 5 - Product is on this level - http://vulcano.moldear.com.ar/piscinas/electrobombas-para-piscinas/autocebantes/autocebante-recomendada-para-filtros-vc-10.html Thanks
Intermediate & Advanced SEO | | Carla_Dawson0 -
What is a good content for google?
When we start to study SEO and how google see our webpage, one important point is to have good content. But, for beginners like me, we get lost on this. Is not so black and white: what for you is a good content? the text amount matters? there is any trick that all good content websites need to have?
Intermediate & Advanced SEO | | Naghirniac0 -
Google Places Duplicate Listings
Hey Mozzers- I know the basic process for handling duplicate listings, but I just want to make sure and ask because this one is a little sensitive. I have a client with a claimed and verified listings page, which is here: http://maps.google.com/maps/place?q=chambers+and+associates&hl=en&cid=9065936543314453461 There is also another listing (which I have not claimed yet) here: http://maps.google.com/maps/place?q=dr.+george+chambers&hl=en&cid=14758636806656154330 The first listing has 0 reviews, where the 2nd unverified listing has 12 fantastic 5 star reviews. We can all agree that if I can get these two listings to merge, his general listing will perform much better than it already is (the first listing has about 200 actions per months). So, what is the best way to merge these two without losing any reviews and without suspending my places account? Thanks in advance! Ian
Intermediate & Advanced SEO | | itrogers0