Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Server is taking too long to respond - What does this mean?
-
A client has 3 sites that he would like for me to look at. Whenever I attempt to on my home internet I get this message:
The connection has timed out
The server is taking too long to respond.When I take my iphone off wifi and use AT&T, the site comes up fine. What is going on here?
-
More than likely it was one 3 things, a DNS issue, a peering issue, or a temp ban.
If you were currently ftp'ing into the site and had too many threads open, usually above 4 or 5 but all depends on the server setting. They can issue a temporary ban on your ip address for the site. Depending on how the server is set up, you can either get an explicit message, which is bad. Or you can just get an error like you, which is good and it means the server is shedding the load.
A DNS issue could be that a name server is down somewhere or having other problems. You generally cannot do anything about this and they are generally fixed quickly because of the amount of sites / information hosted on them is vital.
A peering problem, like a DNS issue is usually spotty. More than likely that is what was happening. A peering issue means you cannot access the "chunk" of internet that the peer directs traffic through. So say you can access 99.9% of everything you want, because it is not going through the peer with the issues.
The best tools you can use to diagnose these problems are TOR, it is a socks proxy that routes your traffic so essentially you will be accessing the site through another isp, who could not be having peering or DNS issues with the hosting isp. Also you can use http://www.whatsmydns.net/ which will let you know what different dns servers around the world are returning. It will let you know if a major DNS server is having an issue. For general checking you can use this as well, http://www.downforeveryoneorjustme.com/
-
Check with the IT folks or hosting service for your client. I think this is an outside chance, but if you have been running spiders from your home computer to check the site, you may have been hitting it too hard and slowed the site down and the server may be blocking your IP as you are seen as a spammer. That is why you change ISPs you are golden as you are seen as a different "user".
I took down one of our sites once with a spidering tool. They were pushing new code right when I hit the site. Also, the number of requests a second I thought were ok, well, it was during peak traffic time. (DOH!)
I adjusted my crawl rate down and everything was ok. Again, this is just a guess, but worth checking considering your symptoms.
Good luck!
-
Yeah they all work for me too.
So this remains one of the weirder topics on here but for different reasons than I first suspected. ..I'm really not sure what to tell you. Sorry.
-
They all work for me
the topsmagic site takes a while to load though -
-
that's weird. what are the domains let's see if I can access them?
-
Wait are you saying this is just for your clients' sites? You can access other sites just fine? That's how you posted this question?
Sorry i'm confused.
-
My internet is working fine. I'm on moz.org right now using my internet. It's only when I attempt to visit those 3 websites.
-
Your internet and/or router is down..? Yeah I'd power-cycle the router and modem and try again. Or contact your cable company.
No offense but this is one of the weirdest Q&A posts I've seen here. I'm having a weird morning though so it totally fits.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Do long UTM codes hurt SEO?
Since most UTM codes/URLs are longer than 70ish characters, is this hurting my SEO? If it is, how can I solve the problem while still using a UTM code? Thanks!
Technical SEO | | Cassie_Ransom0 -
Google displays multiple titles for same article. What does this mean?
I've linked to some screenshots so that it what I'm talking about makes more sense. Sometimes, when I perform a search, I see an article with the correct article title listed as the page title in the SERPs. Other times, I see the wrong page title – it's a generic somethin' or other done by my client's web design company with a bunch of keywords thrown in. The latter (not the correct article title) also appears at the top of the browser tab for every article on my client's site. I know this is bad, but what can be done about it? This would never happen if my client used Wordpress or some easily modifiable CMS, but they're using a proprietary one maintained by the group that designed the website. open?id=0BxB_dYL1ylGgVVF1dHlwdXp2dFU open?id=0BxB_dYL1ylGgdWJjdlJoRlRIR00
Technical SEO | | Greenery0 -
Multiple robots.txt files on server
Hi! I have previously hired a developer to put up my site and noticed afterwards that he did not know much about SEO. This lead me to starting to learn myself and applying some changes step by step. One of the things I am currently doing is inserting sitemap reference in robots.txt file (which was not there before). But just now when I wanted to upload the file via FTP to my server I found multiple ones - in different sizes - and I dont know what to do with them? Can I remove them? I have downloaded and opened them and they seem to be 2 textfiles and 2 dupplicates. Names: robots.txt (original dupplicate)
Technical SEO | | mjukhud
robots.txt-Original (original)
robots.txt-NEW (other content)
robots.txt-Working (other content dupplicate) Would really appreciate help and expertise suggestions. Thanks!0 -
"5XX (Server Error)" - How can I fix this?
Hey Mozers! Moz Crawl tells me I am having an issue with my Wordpress category - it is returning a 5XX error and i'm not sure why? Can anyone help me determine the issue? Crawl Issues and Notices for: http://www.refusedcarfinance.com/news/category/news We found 1 crawler issue(s) for this page. High Priority Issues 1 5XX (Server Error) 5XX errors (e.g., a 503 Service Unavailable error) are shown when a valid request was made by the client, but the server failed to complete the request. This can indicate a problem with the server, and should be investigated and fixed.
Technical SEO | | RocketStats0 -
Server Connection Error when using Google Speed Test Insight and GTMetrix
Hi Guys, Recently got into the issue when testing load speed of my website (https://solvid.co.uk). Occasionally, Google Speed Insights gives me a server connection error which states _"PageSpeed was unable to connect to the server. Ensure that you are using the correct protocol (_http vs https), the page loads in a browser, and is accessible on the public internet." Also, GTMetrix gives me an error as well, which states the following: "An error occurred fetching the page: HTTPS error: SSl connect attempt failed" All of my redirects seem to be set-up correctly as well as the SSL certificate. I've contacted my hosting provider (godaddy), they are saying that everything is fine with the server and the installation. Also, tried in different browsers in incognito mode, still gives me the same error. Until yesterday I haven't had such a problem. I've also attached the error screenshot links. I would really appreciate your help! Dmytro UxchPYR M52iPDf
Technical SEO | | solvid1 -
Rel="Follow"? What the &#@? does that mean?
I've written a guest blog post for a site. In the link back to my site they've put a rel="follow" attribute. Is that valid HTML? I've Googled it but the answers are inconclusive, to say the least.
Technical SEO | | Jeepster0 -
500 Server Error on RSS Feed
Hi there, I am getting multiple 500 errors on my RSS feed. Here is the error: <dt>Title</dt> <dd>500 : Error</dd> <dt>Meta Description</dt> <dd>Traceback (most recent call last): File "build/bdist.linux-x86_64/egg/downpour/init.py", line 391, in _error failure.raiseException() File "/usr/local/lib/python2.7/site-packages/twisted/python/failure.py", line 370, in raiseException raise self.type, self.value, self.tb Error: 500 Internal Server Error</dd> <dt>Meta Robots</dt> <dd>Not present/empty</dd> <dt>Meta Refresh</dt> <dd>Not present/empty</dd> Any ideas as to why this is happening, they are valid feeds?
Technical SEO | | mistat20000 -
How long should I keep 301 redirects?
I have modified a the URL structure of a whole section of a website and used mod_rewrite 301 redirect to match the new structure. Now that was around 3 months ago and I was wondering how long should I keep this redirect for? As it is a new website I am quite sure that there are no links around with the old URL structure but still I can see the google bot trying from time to time to access the old URL structure. Shouldn't the google bot learn from this 301 redirect and not go anymore for the old URL?
Technical SEO | | socialtowards0