404 error on phone numbers

[SeeGreen]

Hi,

I'm receiving a 404 error on my callto: phone number and wondered if there's a way to fix the problem. We've not experienced it before so I'm not sure if it's something to do with the crawl?

Any help massively appreciated!

Thanks

Anne

[tawnycase]

Hey there!

We'd love to help you out here, but it will be easiest if we can see your Campaign and the data it's returning. Please write in to help@moz.com with the details of what's happening, and we'll see if we can figure out what's going on with those callto: links!

[OCPmusic]

We are having this same problem our callto links are appearing as duplicate content relative links on the pages they are clicked from and they are returning 404 errors in the MOZ crawl.  Has anybody found an answer to this question about proper formatting for callto / tel links?

[ChiarynMiranda]

Hey Anne,

Thanks for writing in. We haven't had any other users reporting that their callto: or tel: links are showing up as relative links in their crawl diagnostics so I dug into the formatting a little bit. From the research I've done (http://demosthenes.info/blog/536/Adding-Phone-Numbers-To-Web-Pages-With-HTML5-and-Microdata), it seems that the links may be formatted incorrectly as they are missing the + symbol mentioned in the post before the number in the link. I also tried clicking the callto: link on the site from a mobile browser and the link was not handled correctly there either. Basically, nothing happened unless I held the link down and then my browser tried to open the page as a relative link, as well.

Since I am not a web dev, I can't really advise on the proper formatting for these links, so I think this would be a better question for the community as a whole. I am going to change the category of the question to Technical SEO Issues and Web Design, which will allow the community to advise the proper formatting for these types of links.

I hope this helps!

Chiaryn