undefined
Skip to content
Moz logo Menu open Menu close
  • Products
    • Moz Pro
    • Moz Pro Home
    • Moz Local
    • Moz Local Home
    • STAT
    • Moz API
    • Moz API Home
    • Compare SEO Products
    • Moz Data
  • Free SEO Tools
    • Domain Analysis
    • Keyword Explorer
    • Link Explorer
    • Competitive Research
    • MozBar
    • More Free SEO Tools
  • Learn SEO
    • Beginner's Guide to SEO
    • SEO Learning Center
    • Moz Academy
    • SEO Q&A
    • Webinars, Whitepapers, & Guides
  • Blog
  • Why Moz
    • Agency Solutions
    • Enterprise Solutions
    • Small Business Solutions
    • Case Studies
    • The Moz Story
    • New Releases
  • Log in
  • Log out
  • Products
    • Moz Pro

      Your all-in-one suite of SEO essentials.

    • Moz Local

      Raise your local SEO visibility with complete local SEO management.

    • STAT

      SERP tracking and analytics for enterprise SEO experts.

    • Moz API

      Power your SEO with our index of over 44 trillion links.

    • Compare SEO Products

      See which Moz SEO solution best meets your business needs.

    • Moz Data

      Power your SEO strategy & AI models with custom data solutions.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Free SEO Tools
    • Domain Analysis

      Get top competitive SEO metrics like DA, top pages and more.

    • Keyword Explorer

      Find traffic-driving keywords with our 1.25 billion+ keyword index.

    • Link Explorer

      Explore over 40 trillion links for powerful backlink data.

    • Competitive Research

      Uncover valuable insights on your organic search competitors.

    • MozBar

      See top SEO metrics for free as you browse the web.

    • More Free SEO Tools

      Explore all the free SEO tools Moz has to offer.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Learn SEO
    • Beginner's Guide to SEO

      The #1 most popular introduction to SEO, trusted by millions.

    • SEO Learning Center

      Broaden your knowledge with SEO resources for all skill levels.

    • On-Demand Webinars

      Learn modern SEO best practices from industry experts.

    • How-To Guides

      Step-by-step guides to search success from the authority on SEO.

    • Moz Academy

      Upskill and get certified with on-demand courses & certifications.

    • MozCon

      Save on Early Bird tickets and join us in London or New York City

    Unlock flexible pricing & new endpoints
    Moz API

    Unlock flexible pricing & new endpoints

    Find your plan
  • Blog
  • Why Moz
    • Small Business Solutions

      Uncover insights to make smarter marketing decisions in less time.

    • Agency Solutions

      Earn & keep valuable clients with unparalleled data & insights.

    • Enterprise Solutions

      Gain a competitive edge in the ever-changing world of search.

    • The Moz Story

      Moz was the first & remains the most trusted SEO company.

    • Case Studies

      Explore how Moz drives ROI with a proven track record of success.

    • New Releases

      Get the scoop on the latest and greatest from Moz.

    Surface actionable competitive intel
    New Feature

    Surface actionable competitive intel

    Learn More
  • Log in
    • Moz Pro
    • Moz Local
    • Moz Local Dashboard
    • Moz API
    • Moz API Dashboard
    • Moz Academy
  • Avatar
    • Moz Home
    • Notifications
    • Account & Billing
    • Manage Users
    • Community Profile
    • My Q&A
    • My Videos
    • Log Out

The Moz Q&A Forum

  • Forum
  • Questions
  • Users
  • Ask the Community

Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

  1. Home
  2. Digital Marketing
  3. Social Media
  4. Facebook Blocking Site

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Facebook Blocking Site

Social Media
4
9
1.4k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as question
Log in to reply
This topic has been deleted. Only users with question management privileges can see it.
  • Tech-Critic
    Tech-Critic last edited by Jan 31, 2014, 2:26 AM

    This is been a big annoyance for me. My site was on wordpress before and was infected with malware at one point. We were blocked by major AV, Google, and etc but we got the infection cleaned up quickly and got unblocked.

    Problem now is that Facebook, we are still blocked on. We try to post a link and says we are harmful. We got unblocked from facebook and we posted but than they blocked us again. We have submitted multiple requests on that form but got no answer.

    As a marketing agency, having our facebook page blocked to our site is bad. What can we do in this situation? We have no direct contact with anyone at facebook nor do they reply to our requests.

    I do own a .net to my domain, should we start using that instead of .com or what? We really need to find a way out of this. It is hurting our reputation.

    1 Reply Last reply Reply Quote 0
    • EricaMcGillivray
      EricaMcGillivray @BlueprintMarketing last edited by Feb 3, 2014, 2:23 AM Feb 3, 2014, 2:23 AM

      🙂 Unblock all the pages!

      1 Reply Last reply Reply Quote 0
      • BlueprintMarketing
        BlueprintMarketing @EricaMcGillivray last edited by Jan 31, 2014, 11:55 PM Jan 31, 2014, 11:55 PM

        Erica,

        Excellent work I got the same info as well.

        All the best,

        Thomas

        EricaMcGillivray 1 Reply Last reply Feb 3, 2014, 2:23 AM Reply Quote 0
        • BlueprintMarketing
          BlueprintMarketing last edited by Feb 1, 2014, 12:30 AM Jan 31, 2014, 11:44 PM

          Apparently the issue that you are having is a big problem. I took the time to chat with Sucuri they confirmed that Facebook is having large issues with sites that are actually no longer containing malware and have been blacklisted continuously.

          [Note from Keri: I edited transcript format to make it easier to read, and kept it in just one response]

          Thomas: Hi do you guys help people that are blacklisted on Facebook there is a person with a website that they believe is clean however Facebook keeps blacklisting it can you be of service?

          Mark Z.:hello

          Hi

          Mark Z.:we would run our cleanup procedures and get it submitted to facebook for review

          can you elaborate more because this person has tried to submit their site for review and it keeps coming back blacklisted?

          Mark Z.:We have tools that we would first run on the server and all of it's site files. It's likely that facebook is blacklisting the site continuously because there is an underlying infection. So once we take care of that, we will resubmit to facebook.

          they believe the website is clean I have not tested this site however would you guarantee Bt would be removed be removed If you're service were to be used? I agree I bet the Site is still infected however would this be part of your guarantee?

          Mark Z.:yes, we guarantee to get it cleaned for a year, as we offer unlimited cleanups and scans during that timeframe

          That it would be taken off the Facebook blacklist? I'm sorry but the person who only cares about removal from the Facebook blacklist so that is why have to ask if you guarantee that?

          Mark Z.:double checking for you if we can guarantee Facebook as a service we can back

          one moment

          cool thanks

          Mark Z.:okay I got a straight answer for you

          cool

          Mark Z.:we can't make a guarantee on facebook in that respect

          we have apparently cleaned a lot of facebook blacklisted sites, and sometimes they come back clean, and sometimes they don't. They are apparently either neglecting, or evolving their methods and sometimes keep completely clean sites blacklisted, even after multiple submissions

          just got those details from our administrator

          Wow good to know. thank you so what do you do resubmit over & over?

          Thank you for asking them

          Mark Z.:That's really the only thing you could do at this point

          And no problem 🙂

          Mark I really appreciate your time your help I will pass this on.

          Thanks man

          Mark Z.:my pleasure!

          Have a good night bye

          I would double check your site anyway to make sure it is clean apparently this is a huge issue.

          Thomas

          1 Reply Last reply Reply Quote 0
          • BlueprintMarketing
            BlueprintMarketing @KeriMorgret last edited by Jan 31, 2014, 10:53 PM Jan 31, 2014, 10:47 PM

            I have dealt with sites that have not been banned by  Facebook however they have been blacklisted by McAfee the same company that does the blacklisting for Facebook to the best of my knowledge.

            they also guarantee removal from some blacklists not every blacklist but the one that I believe is causing this issue.

            http://sucuri.net/services/web-integrity-monitoring

            The reason I stated that he should go on the site and ask them because Sucuri has have a pop-up question-and-answer bar On their website that can be used to say "I have a problem with Facebook blacklisting can you help me?"

            Sucuri will check your site to make sure that the hack or whatever malware it's left behind is truly gone. They will also remove you from all blacklists because the 2 gentlemen I mentioned in my 1st post have so much knowledge regarding blacklists and blacklist removal for sites that are no longer carrying malware by speaking to them or by using their software only after making sure that the blacklist for Facebook is indeed McAfee which I know is what they use for general security. however they have their own security team I know they also use this list of companies the Facebook security page is right here

            https://www.facebook.com/note.php?note_id=10150492832835766

            McAfee, Google, Web of Trust, and Websense

            https://community.mcafee.com/thread/63938

            I apologize if my idea of actually asking them for help was that bad. I realize that this gentleman has seemingly gone through a lot of trouble with one blacklist.

            and Facebook does not care.

            I would use services of people that have gotten clients of mine off of blacklists many times and know more about this issue than I do. However because when Intel acquired McAfee it became to the best of my knowledge the main blacklist for Facebook and Sucuri will make sure your site is not blacklisted on McAfee I would speak to the people and ask them if they can help you.

            I apologize if I was unclear in my messages.

            However, I do think taking to a social network and asking a large corporation like Facebook for help in a very public forum is a way to get attention if they are ignoring you.

            Sincerely,

            Thomas

            1 Reply Last reply Reply Quote 0
            • EricaMcGillivray
              EricaMcGillivray last edited by Jan 31, 2014, 5:12 PM Jan 31, 2014, 5:12 PM

              Hi Muhammad,

              Sorry to hear that your site's been blocked by Facebook. That's terrible!

              I haven't dealt with this myself, but I did some digging and it looks like you aren't alone. Unfortunately, it looks like it's also very hard to get Facebook to unblock you. Facebook uses the companies Securi Site Check to make sure sites aren't scammy, spammy, or hacked. Securi looks like an aggregator of many security check sites, but that it will tell you which security check sites still have you on their blacklist and which ones you need to reach out to get whitelisted. You'll want to do this first before you do anymore outreach to Facebook.

              After you are sure you're whitelisted with the security check sites, then contact Facebook. I found this case in Facebook's help threads about a company that was able to successfully unblock their site. Looks like he had his brand "like" all of Facebook's official pages to help businesses, which sent a trust signal to Facebook that the brand was legit. and then commented on all of them to get his page unblocked. Sadly, it looks like you have to be a very squeaky wheel to get anything done. If you have a Facebook ad rep, you also might reach out to them after making sure your site's whitelisted on those security sites.

              Sadly, it does look like people did end up switching domains or doing some redirect action when Facebook wouldn't unblock their sites. But I'd use that as your very last resort.

              Best of luck!

              BlueprintMarketing 1 Reply Last reply Jan 31, 2014, 11:55 PM Reply Quote 2
              • KeriMorgret
                KeriMorgret @BlueprintMarketing last edited by Jan 31, 2014, 2:37 PM Jan 31, 2014, 2:37 PM

                Hi Thomas,

                Have you been in this situation before? I see where Sucuri will help clean your website, but that's not what the OP is asking. Instead, the OP has already cleaned their site and needs it whitelisted by Facebook.

                You may need to tweak the settings of your voice recognition software, or do an extra check on what you post. There were several typos in this response that added a bit of confusion to your response.

                BlueprintMarketing 1 Reply Last reply Jan 31, 2014, 10:47 PM Reply Quote 0
                • BlueprintMarketing
                  BlueprintMarketing last edited by Jan 31, 2014, 11:03 PM Jan 31, 2014, 6:10 AM

                  Use social media to help your self go on twitter, Google+ Every thing that connects to Facebook as well like instagraham and say @facebook #facebook will not stop blocking a clean sight it is hurting my site if it is your business and it is affecting your Ability to make a living I have written to the correct channels and Facebook multiple times  would use social media to try and get somebody from Facebook to help me

                  they should notice this or post it on your own account on Facebook or in their security forum.

                  Should be legitimate about your issue, and they should take it seriously. Here's more in formation I hope helps

                  https://www.facebook.com/note.php?note_id=10150492832835766

                  http://www.youtube.com/watch?v=uo06i6_sdBw

                  You must be 100% legitimate about it tries to get somebody that will actually care and explain to you why you're on a continuous loop of being banned. It could be that you are just blacklisted on a company that you do not know about which Facebooks takes signals from. Sucuri Can help with that type of stuff as well as Facebook by proving that your site is clean and that you are doing nothing malicious they should fix this for you. however I suggest that you contact them prior to purchasing their product and asked them because they have a tremendous amount of knowledge about blacklists I believe they can help you.

                  I wish you luck,

                  Thomas

                  KeriMorgret 1 Reply Last reply Jan 31, 2014, 2:37 PM Reply Quote -2
                  • BlueprintMarketing
                    BlueprintMarketing last edited by Jan 31, 2014, 11:16 PM Jan 31, 2014, 6:04 AM

                    contact http://sucuri.net/ ask for Dre or Tony

                    http://sucuri.net/live-chat

                    There specialist in blacklist removal

                    http://sucuri.net/services/malware-removal

                    Hope this helps,

                    Thomas

                    1 Reply Last reply Reply Quote -2
                    • 1 / 1
                    1 out of 9
                    • First post
                      1/9
                      Last post

                    Got a burning SEO question?

                    Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


                    Start my free trial


                    Browse Questions

                    Explore more categories

                    • Moz Tools

                      Chat with the community about the Moz tools.

                    • SEO Tactics

                      Discuss the SEO process with fellow marketers

                    • Community

                      Discuss industry events, jobs, and news!

                    • Digital Marketing

                      Chat about tactics outside of SEO

                    • Research & Trends

                      Dive into research and trends in the search industry.

                    • Support

                      Connect on product support and feature requests.

                    • See all categories

                    Related Questions

                    • GoogleAlgoServant

                      Facebook won't show up in SERP

                      facebook serp

                      Hello! One of my clients' Facebook page isn't showing up on the SERP, even when you search "CLIENT NAME facebook" or an excerpt from a live post. Our social media team looked over all the settings in Meta, and everything looks correct, so we are stumped. Anyone encounter this before?

                      Social Media | Mar 18, 2024, 5:31 AM | GoogleAlgoServant
                      0
                    • wearehappymedia

                      Facebook Name Change and Effect on SEO

                      Hey Mozzers! Trying this one again as my timing was probably pretty bad with Easter. Working with a company who has about 20K followers on Facebook and about 500 backlinks to their current facebook page. They want to change the name of the page to better reflect the business. I need to advise on this but I'm not sure of and how it will effect them. Any one had any experience in this area?

                      Social Media | May 4, 2016, 2:44 AM | wearehappymedia
                      0
                    • Dan-Lawrence

                      Facebook Page - About/Description/General About/Mission - Questions

                      Hi, Im just setting up a FB fan page for a client How terrible is it to use clients websites home page descriptive copy as the Facebook page long description ? Language is in Turkish which i don't speak so i'm not able to edit a new version of it just for FB and no budget to hire Turkish speaker to come up with something. So was going to copy & paste but that would be duplicate with HP obviously. How important is it to fill in 'Mission Statement' & 'General About' ? Especially if long description likely to already include that info ? I think long descrip is important for FB pages on seo etc etc but a good one eliminates importance of 'Mission' & 'General About', or is it still advisable to fill these in or are they just extra boxes for flexibility ? I take it when it comes to securing a vanity url (once we hit 25+ fans) for a foreign language version FB page it should ideally be brand name (which includes a keyword) in the local/target language ? The page name is already the brand name in English but since contains keyword is it best to rename into local target language similarly to the url for consistency and local targeting or better to keep one in Turkish and one in English ? Many Thanks Dan

                      Social Media | Oct 16, 2015, 11:15 AM | Dan-Lawrence
                      0
                    • ennovators

                      How can I change the Facebook Page shown in the SERP

                      Hi everyone, got a quick question in regard to our Facebook page and its appearance on the Google SERP. We have individual Facebook pages for every country and language. Unfornately the UK site is ranking in the German SERP rather then our Germany Facebook Site. The UK site is way older and has much more likes which most likely explains why this page is (still) outranking our, fairly new site (couple of months). Is there a way, to push my German Facebook Site in front of the UK Site in Germany? Any advice or tipp is much appreciated. Thanks

                      Social Media | Nov 4, 2015, 10:08 AM | ennovators
                      0
                    • BobGW

                      Facebook Outreach Tips - what to say

                      Hi, I've been shown how to do facebook outreach in my home town. I am a weight loss hypnotist. I was shown how to do outreach to possible home town clients using the facebook search feature. I go to the search and type in "Friends who like weight loss" And I get a couple of friends who have liked a major weight loss site After I've done that search, I look to the right in facebook. It has a bunch of dropdowns. I choose the same search parameters except I change it to "Live in Boise" (my town) and "Not my Friend". I get dozens of facebook users who live in Boise and are not my friends and are interested in weight loss. I can message these people (less than 30 a day) Here's the problem: I don't want to spam them. How do I get these people interested in my weight loss hypnosis program (I could really help them) by sparking up a conversation and not spamming. Everything I can think of saying seems manipulative. I don't know how to start a conversation and invite people to come in for a free sample session. My free sample session is 30 minutes and is free just to see if the client and I are a good fit. My website is bobweikel.com if that helps. How do I do this with the utmost integrity? Thank you.

                      Social Media | Sep 4, 2014, 9:34 PM | BobGW
                      0
                    • conversal

                      Facebook doesn't "read" pages: 206 responsecode: Could not retrieve data from URL

                      Hello, Since shortly, every page of our website ecoheating.be doesn't get "read" by Google. So when you paste a page in Facebook, he doesn't get the title, description, image... FB Debugger says there's a 206 Error code (check attachment). A lot of changes are done the last weeks on this site so perhaps something is misconfigured. But what could this be? I've already check the htaccess and nothing there... Thanks, 0cphxGt

                      Social Media | Dec 19, 2013, 5:49 PM | conversal
                      0
                    • KempRugeLawGroup

                      Exporting Facebook Page Likes

                      Has anyone found a work-around to export the entire list of people how have liked your page? I know this has been on-going problem for people, but I'm hoping someone here discovered a secret method they'd like to share...please. Thanks, Ruben

                      Social Media | Nov 13, 2013, 2:51 PM | KempRugeLawGroup
                      0
                    • DougHoltOnline

                      Facebook Pages - Best to have one page or multiple pages when a company has multiple locations?

                      I'm working with a business that has multiple locations (13) in several different states. Is it best practice to have one central FB page for the company and/or separate location pages? It's for a self storage company that does not have one central phone number, so each location would have separate information listed on the page. They do have a central website with different pages for each location. I'd love to hear the communities thoughts on the best way to handle this.

                      Social Media | Jul 18, 2013, 5:11 PM | DougHoltOnline
                      0

                    Get started with Moz Pro!

                    Unlock the power of advanced SEO tools and data-driven insights.

                    Start my free trial
                    Products
                    • Moz Pro
                    • Moz Local
                    • Moz API
                    • Moz Data
                    • STAT
                    • Product Updates
                    Moz Solutions
                    • SMB Solutions
                    • Agency Solutions
                    • Enterprise Solutions
                    Free SEO Tools
                    • Domain Authority Checker
                    • Link Explorer
                    • Keyword Explorer
                    • Competitive Research
                    • Brand Authority Checker
                    • Local Citation Checker
                    • MozBar Extension
                    • MozCast
                    Resources
                    • Blog
                    • SEO Learning Center
                    • Help Hub
                    • Beginner's Guide to SEO
                    • How-to Guides
                    • Moz Academy
                    • API Docs
                    About Moz
                    • About
                    • Team
                    • Careers
                    • Contact
                    Why Moz
                    • Case Studies
                    • Testimonials
                    Get Involved
                    • Become an Affiliate
                    • MozCon
                    • Webinars
                    • Practical Marketer Series
                    • MozPod
                    Connect with us

                    Contact the Help team

                    Join our newsletter
                    Moz logo
                    © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                    • Accessibility
                    • Terms of Use
                    • Privacy

                    Looks like your connection to Moz was lost, please wait while we try to reconnect.