Does Google Penalize for Hiding Address?
-
I have a situation where a client is working out of their home. I know that Google does not like when you list a business with a home address so we have hidden the address on Google, but are wondering if Google penalizes businesses for hiding it?
When listing them to other directories we do our best to find ones that we can hide the first line of the address. But does that matter? Should we just be listing to our normal directories with the address visible?
Does a mix of hidden addresses and visible ones hurt your rankings?
Thanks in advance for your help!
-
Hi Miriam. Thanks! Honestly, the mailbox advice was a consideration purely from a privacy stand point as I wouldn't recommend anyone to use their home address for any business based activity regardless of what Google recommends.
But you're absolutely correct that Local is designed for physical addresses of public locations open for designated hours. If that's the setup that someone is pursuing than they should definitely make it as straightforward as possible. Thanks for emphasizing that point here and your superb answer below!
-
Hey Ryan!
I've really been enjoying your super contributions of late to the community. Just terrific! I want to include a little addendum here ... advice regarding using mailboxes might bear more investigation. Google wants all addresses to represent a physical location ... not a P.O. box, UPS box or what have you, so this might be something to research further. Thought I would mention, and thanks again for your recent generous contributions to so many local discussions!
-
Hi John!
Good questions. I'll answer it in 3 parts for the sake of organization:
-
No - Google does not penalize anyone for hiding their address. If the business does not receive customers at a staffed location during stated hours of operation, then not hiding the address is a violation of Google's guidelines (see: https://support.google.com/business/answer/3038177?hl=en) and this violation is what could lead to possible action on Google's part. So, don't think of hiding the address as something that will incur a penalty.
-
That being said, there is a school of thought in the Local SEO world that in a scenario of uneven competition, businesses with a staffed, physical office that welcomes customers during stated business hours may have a slight advantage over competitors who do not have these amenities and are therefore hiding their address in compliance with Google's guidelines. So, the nuance to understand here is that if in the 7 or 3 packs in your client's industry/geography, some competitors can show their address while others have to hide it, the former may have some advantage. No one knows the exact degree of this hypothetical advantage, but it may exist. On the other hand, if in your client's packs, all of their competitors are in the same boat and are having to hide their addresses, the playing field is completely even so no one has any hypothetical advantage. It just depends on what the field of competition is like in your client's packs.
-
To my knowledge, Google is the only major engine with this hidden address requirement. For any other local business platform, the choice to display or hide the address is a personal one. Your clients can be broken down into two categories, when it comes to this:
a- Client has privacy concerns and doesn't want their street address displayed anywhere. In this case, the Local SEO on the project will need to stick to building citations only on those platforms that support hidden addresses.
b- Client has no privacy concerns and doesn't care if their street address is displayed in various places. In this case, there are no restrictions on where you can build citations.
Obviously, client B is at an advantage, because he will be able to create citations in more places.
Hope this breakdown helps clarify your options.
-
-
Is the client taking walk-in traffic at home? If not--i.e. the address isn't necessary for people to visit--I would approach your client with the idea of purchasing a mail box service to use as the business address.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google is surfacing non-urgent care facilities for urgent care searches on Google Maps. How can I fix this?
I work for a large healthcare system in Utah. Google Maps is showing one of our non-urgent care clinics on searches for our branded urgent care locations ("InstaCare" is the branded term). From what I can tell, the only reason this is happening is because of a global footer on the clinic's website that links back to the urgent hub (see Imgur link for what I mean). Here's the clinic's site: https://intermountainhealthcare.org/locations/south-sandy-clinic/ Is there any way to get Google to stop doing this? Short of deleting the link in the global footer, of course. That's a no go. Thanks in advance! 5S4Jalw.png?1
Local Listings | | Marty_at_IHC0 -
Relocating a Business location on Google My Business
Hello, One of our clinics is moving a couple of miles away from it's current location. Does anyone know the proper steps to take to make the change in Google My Business. I know I can go in and edit all the details, but what becomes of the former listing? If someone were to search by our name and the former street address, is Google going to be smart enough to deliver our new location as the search result? Also, I know there's a Mark Permanently Closed feature, but that's not exactly true. That location didn't "close," it relocated so I'm assuming I should stay away from that feature. Thanks in advance for any insight. Erik
Local Listings | | SmileMoreSEO0 -
Using Hashtag for Google My Business
I was told by a Google My Business representative to include #{keywords} in my description. I was told this would boost my rankings. Has anyone else heard of this?
Local Listings | | Smart_Start0 -
Pictures on Google Local not ours
Hi all- We recently had some pictures show up on our local profile that are not our store. When you click on them they have links to someone's blog as well. Can someone tell me how these got here and more importantly how to get rid of them. We've looked everywhere but can't find them to get rid of. Thanks for any help! Ken
Local Listings | | CandymanKen0 -
Google Local Business SEO
Under "http://moz.com/blog/everybody-needs-local-seo" Q) There is a paragraph saying "If your business has multiple locations, you should have a unique location landing page for each Google Plus Local listing." Does it mean that for each of my shop (location), i have to create an brand new google plus page for it? Q) There is a paragraph saying "you're dealing with a single location, then we're talking about your home page - but these elements should also be locally optimized on product and services pages. City and state in the title tag. City and state in H1 heading" For example, if my country is australia, i have to create a page within my website and the it is optimised to the keywords "Gold Coast | Australia" in my 'product and services page'?
Local Listings | | kevinbp0 -
Address Format for Local SEO
Hi, Ive been reading how important it is to get the address of a business consistent and written in the right format to help with Local Search Engine Rankings. Is this correct? If this is the case, are there any online generators to help create this html in the right format to put into a webpage. Thank you.
Local Listings | | Ampweb0 -
Problem Shooting with Google authorship
The following two photos show the problems that we are having with setting up our Google authorship. What steps would be necessary to correct these errors? abyP0Vg db4ZOgA
Local Listings | | Dynamo-Web0 -
Removing website from search while you have Pending Google Places Listing
Hello, If you have assign a website in Google places that is in Pending mode, and you removed the website in WMT, from the searches. Will be denied in google places? Thanks for your help.
Local Listings | | EVERWORLD.ENTERTAIMENT1