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  3. How do i cancel the free trial?

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

How do i cancel the free trial?

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  • udacity-tuisfr
    udacity-tuisfr last edited by Oct 30, 2017, 11:47 PM

    I had to get the free trial to complete a course that i was doing, but i really dont have money to pay, and want to cancel it. How do i do that?

    I saw anothers questions about cancelling, they say "go to account and billing then click in cancel subscription" or anything like that, but dont have anything here!

    Take a look at my print about "account and billing" page: http://prntscr.com/h460m9

    Please, help me.

    1 Reply Last reply Reply Quote 0
    • adam_rg
      adam_rg last edited by Jul 9, 2019, 7:10 PM Jul 9, 2019, 7:10 PM

      If the cancel link was hidden, just view source of "My Subscription" Page and then search (ctrl+f) "cancel". Next click in the link like "https://moz.com/auth/account/xxx?redirect=/subscriptions/cancel/xxx" and done.

      1 Reply Last reply Reply Quote 0
      • topic:timeago_earlier,2 years
      • samantha.chapman
        samantha.chapman Staff last edited by Oct 31, 2017, 9:00 PM Oct 31, 2017, 9:00 PM

        Hey there!

        Ah, it looks like you're a Udacity student. These subscriptions are slightly different from regular subscriptions - could you please pop a message over to help@moz.com so we can organise your cancellation for you?

        Thank you!

        1 Reply Last reply Reply Quote 0
        • udacity-tuisfr
          udacity-tuisfr last edited by Oct 31, 2017, 7:20 AM Oct 31, 2017, 7:20 AM

          I posted a print from "https://moz.com/subscriptions", i really can't find that option!!!

          Here: http://prntscr.com/h49let

          Please tell me on that print where is that ""Cancel Moz Pro"" option!

          1 Reply Last reply Reply Quote 0
          • samantha.chapman
            samantha.chapman Staff last edited by Oct 31, 2017, 1:17 AM Oct 31, 2017, 1:17 AM

            Hi there!

            To cancel your Moz Pro subscription, you'll just need to log in and head here: https://moz.com/subscriptions

            From that page, you can hit the "Cancel Moz Pro" option next to your current subscription. You’ll have access to your subscription for the most recent billing period, but after that your access will end and your card won’t be charged.

            It’s not always easy to access the resources you need when you’re just starting out, but remember you can always use Mozbar, Open Site Explorer, and a few other tools for free, and keep an eye on Moz Academy and our blog for fresh & fancy SEO advice!:)

            1 Reply Last reply Reply Quote 1
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