Google Search Console Not Sending Messages

[Fiyyazp]

One of our sites received a Manual Penalty for unnatural links by Google. However, we never received a message in Google Search Console or an email about the manual action. The only reason we knew about the penalty is by the obvious drop in rankings, then signing into search console to look for any manual actions, which we found.

Since then, we have submitted a disavow file and a reconsideration request. However, once again we did not receive an email or message in search console that shows confirmation of the disavow or that they received the reconsideration request. The disavow file does show up after I upload it, and it says it was successfully uploaded... but no messages or emails.

After many hours of investigating the various canonical versions of our website on Search Console, we found out that there were several “owners” of the various canonical versions of our site that had “could not find the email address” as a site owner. We found out that these were previous employees who no longer worked with the company and their email address was deleted.

After unverifying these site owners, (all the ones that had “could not find the email address” as the site owner), the notifications, emails and messages in Search Console started to appear.

However, the only place they did not appear, is the main canonical version of our site. Of course, the main canonical version of our site (https://www) is the version that we uploaded the disavow and reconsideration request. This is the canonical version of the site that we need to receive these messages to know if our reconsideration request was granted!

We’ve just reuploaded the disavow file and reconsideration request to all of the other canonical versions (2 of the 3 received the message about the penalty)…. and we are currently awaiting a response.

Has anybody else had problems with not receiving notifications in search console due to deleted email addresses?

[Vijay-Gaur]

Hi There,

There should be no problem in receiving the notifications if you have A.)Turned ON notifications, B.) Removed the admins properly and taken access. Both processes are listed below.

Turn alerts on and off

1. Sign in to your Google Admin console.

   Sign in using an administrator account

2. From the Admin console Home page, go to Reports.

   To see Reports, you might have to click More controls at the bottom.

3. In the left pane, click Manage Alerts.
   If you have custom alerts, they'll appear at the bottom of the list.

4. In the Status column on the right, turn the switch on to receive an alert, or turn off to stop receiving the alert.

5. (Optional) Click the Email recipients column to edit alert recipients by email address. You can also check or uncheck Super Administrator(s) to start or stop alerts for users who are super administrators

We lost our site owner!

If the verified owner of your site leaves, or you're not sure who the verified owner is, simply verify another owner for your site. The new owner will be able to see the list of all owners and users verified to that site, as well as the method used to verify each owner. You can then optionally unverify previous owners by removing their verification token (for example, removing the HTML tag from the site, for HTML-tag-verified owners). See Add or remove owners for more information.

[TucsonAZWebDesign]

It sounds like a few people have been able to access your WebMasters due to prior employment and such. I would check to make sure that notifications is selected. It's possible it might have been unchecked by a prior employee.

https://www.google.com/webmasters/tools/preferences?pli=1