undefined
Skip to content
Moz logo Menu open Menu close
  • Products
    • Moz Pro
    • Moz Pro Home
    • Moz Local
    • Moz Local Home
    • STAT
    • Moz API
    • Moz API Home
    • Compare SEO Products
    • Moz Data
  • Free SEO Tools
    • Domain Analysis
    • Keyword Explorer
    • Link Explorer
    • Competitive Research
    • MozBar
    • More Free SEO Tools
  • Learn SEO
    • Beginner's Guide to SEO
    • SEO Learning Center
    • Moz Academy
    • SEO Q&A
    • Webinars, Whitepapers, & Guides
  • Blog
  • Why Moz
    • Agency Solutions
    • Enterprise Solutions
    • Small Business Solutions
    • Case Studies
    • The Moz Story
    • New Releases
  • Log in
  • Log out
  • Products
    • Moz Pro

      Your all-in-one suite of SEO essentials.

    • Moz Local

      Raise your local SEO visibility with complete local SEO management.

    • STAT

      SERP tracking and analytics for enterprise SEO experts.

    • Moz API

      Power your SEO with our index of over 44 trillion links.

    • Compare SEO Products

      See which Moz SEO solution best meets your business needs.

    • Moz Data

      Power your SEO strategy & AI models with custom data solutions.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Free SEO Tools
    • Domain Analysis

      Get top competitive SEO metrics like DA, top pages and more.

    • Keyword Explorer

      Find traffic-driving keywords with our 1.25 billion+ keyword index.

    • Link Explorer

      Explore over 40 trillion links for powerful backlink data.

    • Competitive Research

      Uncover valuable insights on your organic search competitors.

    • MozBar

      See top SEO metrics for free as you browse the web.

    • More Free SEO Tools

      Explore all the free SEO tools Moz has to offer.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Learn SEO
    • Beginner's Guide to SEO

      The #1 most popular introduction to SEO, trusted by millions.

    • SEO Learning Center

      Broaden your knowledge with SEO resources for all skill levels.

    • On-Demand Webinars

      Learn modern SEO best practices from industry experts.

    • How-To Guides

      Step-by-step guides to search success from the authority on SEO.

    • Moz Academy

      Upskill and get certified with on-demand courses & certifications.

    • MozCon

      Save on Early Bird tickets and join us in London or New York City

    Unlock flexible pricing & new endpoints
    Moz API

    Unlock flexible pricing & new endpoints

    Find your plan
  • Blog
  • Why Moz
    • Small Business Solutions

      Uncover insights to make smarter marketing decisions in less time.

    • Agency Solutions

      Earn & keep valuable clients with unparalleled data & insights.

    • Enterprise Solutions

      Gain a competitive edge in the ever-changing world of search.

    • The Moz Story

      Moz was the first & remains the most trusted SEO company.

    • Case Studies

      Explore how Moz drives ROI with a proven track record of success.

    • New Releases

      Get the scoop on the latest and greatest from Moz.

    Surface actionable competitive intel
    New Feature

    Surface actionable competitive intel

    Learn More
  • Log in
    • Moz Pro
    • Moz Local
    • Moz Local Dashboard
    • Moz API
    • Moz API Dashboard
    • Moz Academy
  • Avatar
    • Moz Home
    • Notifications
    • Account & Billing
    • Manage Users
    • Community Profile
    • My Q&A
    • My Videos
    • Log Out

The Moz Q&A Forum

  • Forum
  • Questions
  • Users
  • Ask the Community

Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

  1. Home
  2. SEO Tactics
  3. Local SEO
  4. Local Listings
  5. Former tenant Google Map listing still displays

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Former tenant Google Map listing still displays

Local Listings
4
12
2.6k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as question
Log in to reply
This topic has been deleted. Only users with question management privileges can see it.
  • KevnJr
    KevnJr last edited by Aug 3, 2018, 9:46 AM

    Our tenant closed their business and we now occupy the address, their Google map still displays, albeit "Permanently Closed" along with ours at the same address. I can't seem to get it removed, it's been 2 years. Help 🙂

    1 Reply Last reply Reply Quote 0
    • MiriamEllis
      MiriamEllis Subject Expert @KevnJr last edited by Nov 9, 2018, 6:12 PM Nov 9, 2018, 6:12 PM

      Hi Kevin,

      Very sound questions. Google's way of dealing with this is the permanently closed label. There are businesses all around me that shuttered years ago and are still searchable, but bear this label. So, at least for the present, this is what they feel is an adequate solution to the fact that businesses close. Google does make some efforts to hide permanently closed listings, but they are still discoverable if a user searches for the name + the old location.

      What can be a problem is when businesses don't actually close, but simply move from an old location to a new one. When they do this, there are steps they should take to avoid having their old location labeled as "closed" because some studies have indicated that this can harm their future rankings at the new location if they continue to use the same phone number as was used at the old location, as well as signalling to customers that the company may have gone out of business.

      If you own retail properties with tenants who move rather than closing, a nice thing to do for them would be to teach them how handle GMB so that they don't end up with that "permanently closed" listing. I outline how to do this in the "permanently closed" section of this blog post: https://moz.com/blog/delete-gmb-listing

      Might be something to bookmark for future reference!

      1 Reply Last reply Reply Quote 0
      • Everett
        Everett @KevnJr last edited by Nov 9, 2018, 3:11 PM Nov 9, 2018, 3:11 PM

        Google is a corporation whose sole purpose in the universe is to make money. I would never think of anyone as a "hater" for legitimate criticisms of an entity that has all the rights of a human being, but none of the responsibilities or risks of one.

        1 Reply Last reply Reply Quote 2
        • KevnJr
          KevnJr @Everett last edited by Nov 9, 2018, 2:42 PM Nov 9, 2018, 2:42 PM

          Hi Everett,

          Yes, I keep them updated every month with new data & imagery. Agreed, it's a massive job to "clean up the internet" one that I'm sure is thankless and never ending.

          I hope this post/question doesn't portray me as a hater, I love Google, search changed my life for the better. Good people like yourself, Miriam and others are my inspiration to keep working hard to do my part in keeping our internet as clean as possible.

          TY for the reply 🙂

          KJr

          Everett 1 Reply Last reply Nov 9, 2018, 3:11 PM Reply Quote 1
          • Everett
            Everett last edited by Nov 9, 2018, 2:37 PM Nov 9, 2018, 2:37 PM

            Kevin,

            Have you tried updating the local listing aggregators? Tools that help with that are Moz Local, Bright Local and Whitespark. Yes, this is a problem with Google local and it should be their responsibility to keep their information updated, but I'm sure you can imagine what a massive effort that is for every location of every business in nearly the entire world. The easier you can make it for them the better.

            KevnJr 1 Reply Last reply Nov 9, 2018, 2:42 PM Reply Quote 0
            • KevnJr
              KevnJr @MiriamEllis last edited by Nov 9, 2018, 1:00 PM Nov 9, 2018, 1:00 PM

              True, but isn't it Googles intent to provide accurate data? These types of listings are inaccurate information. Imagine a location had much tenant turnover: Video Rental, Gaming shop, Vape store, and Florist over a 3 year tenure, that's confusing to see all those listings on Google.

              We have a building in our town used as a restaurant, it has had over a dozen different tenants in the past decade.

              I agree, it has little to no impact on our business and i greatly appreciate your reply.

              KJr

              MiriamEllis 1 Reply Last reply Nov 9, 2018, 6:12 PM Reply Quote 0
              • Christy-Correll
                Christy-Correll Staff last edited by Nov 8, 2018, 5:04 PM Nov 8, 2018, 5:04 PM

                Hi Kevin,

                I'm just popping in to make sure you saw Miriam's recent response to your question in this thread. Let us know, thanks!

                Christy 😄

                1 Reply Last reply Reply Quote 0
                • MiriamEllis
                  MiriamEllis Subject Expert @KevnJr last edited by Nov 8, 2018, 3:04 PM Nov 8, 2018, 3:04 PM

                  Hi Kevin,

                  Thanks for coming back to this thread. The permanently closed listing for an unrelated business at your address should not affect you in any way. If it were your business that was marked permanently closed, that would be a problem for you. But as it's the former tenant's business marked that way, it's only a problem for them. I would not worry about this.

                  KevnJr 1 Reply Last reply Nov 9, 2018, 1:00 PM Reply Quote 1
                  • KevnJr
                    KevnJr @MiriamEllis last edited by Nov 8, 2018, 1:33 PM Nov 8, 2018, 1:33 PM

                    Yes, several times actually, leaving a trail of "Permanently Closed" listings

                    1 Reply Last reply Reply Quote 0
                    • KevnJr
                      KevnJr @Everett last edited by Nov 8, 2018, 1:32 PM Nov 8, 2018, 1:32 PM

                      Hi Everett,

                      Yes on all accounts, I am the in-house marketing manager for Heritage Custom Signs. All suggestions are appreciated

                      MiriamEllis 1 Reply Last reply Nov 8, 2018, 3:04 PM Reply Quote 1
                      • topic:timeago_earlier,3 months
                      • Everett
                        Everett last edited by Aug 3, 2018, 10:42 PM Aug 3, 2018, 10:42 PM

                        Hello Kevin,

                        I assume you've already tried the "suggest an edit" feature on the maps?
                        If not, that would be a good place to start.

                        Do you have a Google MyBusiness listing?
                        If not, you should set one up. This may help.

                        Do you have your address clearly marked on your website?
                        The more you associate your business with that exact address, as typed, the more you help Google figure this mess out.

                        Do you have your address marked-up using Schema or JSON-LD on your website?
                        See above.

                        Are you the custom signs and displays company or another company?

                        KevnJr 1 Reply Last reply Nov 8, 2018, 1:32 PM Reply Quote 1
                        • MiriamEllis
                          MiriamEllis Subject Expert last edited by Aug 3, 2018, 2:56 PM Aug 3, 2018, 2:56 PM

                          Hi Kevin,

                          Did this former tenant relocate elsewhere?

                          KevnJr 1 Reply Last reply Nov 8, 2018, 1:33 PM Reply Quote 0
                          • 1 / 1
                          1 out of 12
                          • First post
                            1/12
                            Last post

                          Got a burning SEO question?

                          Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


                          Start my free trial


                          Browse Questions

                          Explore more categories

                          • Moz Tools

                            Chat with the community about the Moz tools.

                          • SEO Tactics

                            Discuss the SEO process with fellow marketers

                          • Community

                            Discuss industry events, jobs, and news!

                          • Digital Marketing

                            Chat about tactics outside of SEO

                          • Research & Trends

                            Dive into research and trends in the search industry.

                          • Support

                            Connect on product support and feature requests.

                          • See all categories

                          Related Questions

                          • ReunionMarketing

                            How to Remove Old Photos from Bing Maps (Yelp is Involved)

                            Hi All, We have a client with a Bing Maps listing with old photos on it that we can't seem to remove. The photos are being populated from other sites like Yelp. The kicker is, we didn't upload the photos to Yelp, a user did. We've messaged the user to please remove the photos and they haven't responded. Now Yelp won't let us contact the user again and we've already flagged the photos on Yelp weeks ago but they haven't been removed. We don't see a spot to flag them on Bing. Do you have any recommendations for how to remove these?

                            Local Listings | Dec 5, 2018, 2:12 PM | ReunionMarketing
                            1
                          • bpurdue

                            "Duplicate" on Google Local - Attorney and Business Listing

                            For our law firm, we have a Google Local listing for the firm (Riddell Law LLC).  Google also created a local listing for one of the attorneys (Riddell) (we didn't create it, but are in the process of verifying it).  Both listings are at the same address.  Moz Local says these are "duplicates" - is that true?  Would Google penalize us for this?  I am not sure how to fix it - both the individual attorney and the business are in fact at the same address. If anyone has any advice I would greatly appreciate it!  Thank you!!

                            Local Listings | Aug 26, 2016, 6:55 PM | bpurdue
                            0
                          • OrendaLtd

                            Google My Business - bulk location upload vs. single upload

                            Hi there, I have a question regarding Google My Business listings: We currently have a business with few offices (less than 10). Each office has it's Google listing under the same Google account.
                            We plan on opening new offices at a certain pace, let's say two a month, which means we'll have more than 10 listings in the near future.
                            As far as I recall, Google allows up to 10 listings per account, which means it won't suffice. On the other hand, We do not have 10 offices at the time being, which means we're not eligible for a bulk upload. Any ideas how to handle this situation?

                            Local Listings | May 5, 2016, 6:16 AM | OrendaLtd
                            0
                          • Houdoe

                            How to deal with wrong location in Google SERP

                            Hi, If I understand correctly, Google provides search results based on the location of the user. That's fine, because most of my clients are local. But if I look at my own search results, Google thinks I'm in a totally different town. Most likely based on my IP address. Of course I can solve that for myself, but the same goes for my potential clients. Is there a way to deal with this, from an seo perspective? For instance find out where most of the the IP providers are located and target that location?

                            Local Listings | May 20, 2015, 1:04 PM | Houdoe
                            1
                          • BohmKalish123

                            Google My Business- Will a large service area dilute local search results?

                            I am considering adding our actual service area to our Google My Business profile, but I don't want this to dilute our local search results.  As it is, we come up in the top 3 or so when searched in our HQ's city and several nearby cities when you search for us in Google Maps (although when I look at the top 10 organic for Google for some reason when you search for these cities + our keywords Google doesn't show any local results). Our actual service area is fairly large, comprising the states of CA & Hawaii & parts of CO, AZ, and UT.  I would be adding the service area by zip code rather than radius, as a radius wouldn't make any sense in this case (particularly considering the distance between HI and CA).  Is it better to keep our relatively high ranking in local results?  Will adding the service area not affect local results negatively? Also, do you know why Google isn't showing me local results when I look for our keywords + our nearby cities?  When I look for these keywords in larger cities like LA or San Diego, Google always shows me local results.

                            Local Listings | Mar 10, 2015, 5:19 PM | BohmKalish123
                            0
                          • RedNovaLabs91

                            Google Maps redirect notice on track-able URL's (how do I track maps visits in analytics?)

                            We've been using trackable URL's to track Google My Business visits in analytics for years.
                            Example: ?utm_source=GoogleLocal&utm_medium=example&utm_campaign=example In the past month I've noticed Google showing a redirect notice on any listing with a trackable URL.  It happened for a day or so a few weeks ago - and then it's been a more permanent situation since this past week. Redirect Notice
                            The previous page is sending you to:  www.example.com
                            If you do not want to visit that page, you can return to the previous page.
                            I'm fine with removing the trackable URL's - however - I'm not sure how to track maps visits via analytics without using them.  I can't find any updated information on options.  The last post on moz was in 2011 (http://moz.com/blog/tracking-traffic-from-google-places-in-google-analytics).  The alternate tactics in that post no longer work. So my question is:
                            - How do I track Google Maps (My Business) visits through analytics without using tracking URLs?

                            Local Listings | Oct 16, 2014, 3:03 PM | RedNovaLabs91
                            1
                          • KempRugeLawGroup

                            Wrong Category Displaying Google Business Page?

                            Our firm keeps displaying "bankruptcy attorney" on google business page. Granted, we do that, as well as a variety of other services, but our primary category is "Personal Injury Attorney". I was told the categories are randomly selected, but I don't think that's true. Every time I've looked (or had other people look for us) on local, it displays as "bankruptcy attorney." What should I do? Is there a way to lock in the "Personal Injury Attorney" category, so it's the one that displays? Should I get rid of all the other categories except for "personal injury attorney?" Any other suggestion? Thanks, Ruben

                            Local Listings | Jun 9, 2014, 5:10 PM | KempRugeLawGroup
                            0
                          • Berner

                            Does embedding Google map help local SEO?

                            Hi I am curious if adding a embedded Google map to a footer helps for Local seo? Thank you

                            Local Listings | May 5, 2014, 12:37 AM | Berner
                            1

                          Get started with Moz Pro!

                          Unlock the power of advanced SEO tools and data-driven insights.

                          Start my free trial
                          Products
                          • Moz Pro
                          • Moz Local
                          • Moz API
                          • Moz Data
                          • STAT
                          • Product Updates
                          Moz Solutions
                          • SMB Solutions
                          • Agency Solutions
                          • Enterprise Solutions
                          Free SEO Tools
                          • Domain Authority Checker
                          • Link Explorer
                          • Keyword Explorer
                          • Competitive Research
                          • Brand Authority Checker
                          • Local Citation Checker
                          • MozBar Extension
                          • MozCast
                          Resources
                          • Blog
                          • SEO Learning Center
                          • Help Hub
                          • Beginner's Guide to SEO
                          • How-to Guides
                          • Moz Academy
                          • API Docs
                          About Moz
                          • About
                          • Team
                          • Careers
                          • Contact
                          Why Moz
                          • Case Studies
                          • Testimonials
                          Get Involved
                          • Become an Affiliate
                          • MozCon
                          • Webinars
                          • Practical Marketer Series
                          • MozPod
                          Connect with us

                          Contact the Help team

                          Join our newsletter
                          Moz logo
                          © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                          • Accessibility
                          • Terms of Use
                          • Privacy

                          Looks like your connection to Moz was lost, please wait while we try to reconnect.