Google My Business answers not appearing

[Wagada]

We've been trying to use the GMB Q&A feature as a lot of customers seem to be engaging with the listing/asking relevant questions.

However, sometimes we answer a question directly from the business listing account but it does not appear (no error message is shown when posting either). When we go to re-post the answer, the text is sometimes still visible in the answer box field.

Any ideas what might be causing the issue?

[MiriamEllis]

Hi Wagada,

I've seen this come up before at Google's forum: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/quot-Owner-quot-Q-amp-A-Responses-not-being-displayed/td-p/1675268

Read that one, and then I suggest you post a thread there on this topic and see if there is currently a known bug surrounding this.

[effectdigital]

Never seen this error but, having the answer saved (in the entry box) and not posted does sound like it could be an actual Google bug. Someone might know more here - https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB

Other than that, other fellow Mozzers might have a better answer. I just wanted to leave that link there, in-case no one here can answer (as your query is quite technical and specific!)