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Google My Business answers not appearing

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  • Wagada
    Wagada last edited by Apr 23, 2019, 12:25 PM

    We've been trying to use the GMB Q&A feature as a lot of customers seem to be engaging with the listing/asking relevant questions.

    However, sometimes we answer a question directly from the business listing account but it does not appear (no error message is shown when posting either). When we go to re-post the answer, the text is sometimes still visible in the answer box field.

    Any ideas what might be causing the issue?

    1 Reply Last reply Reply Quote 1
    • MiriamEllis
      MiriamEllis Subject Expert last edited by Apr 23, 2019, 2:25 PM Apr 23, 2019, 2:25 PM

      Hi Wagada,

      I've seen this come up before at Google's forum: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/quot-Owner-quot-Q-amp-A-Responses-not-being-displayed/td-p/1675268

      Read that one, and then I suggest you post a thread there on this topic and see if there is currently a known bug surrounding this.

      1 Reply Last reply Reply Quote 2
      • effectdigital
        effectdigital last edited by Apr 23, 2019, 1:03 PM Apr 23, 2019, 1:03 PM

        Never seen this error but, having the answer saved (in the entry box) and not posted does sound like it could be an actual Google bug. Someone might know more here - https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB

        Other than that, other fellow Mozzers might have a better answer. I just wanted to leave that link there, in-case no one here can answer (as your query is quite technical and specific!)

        1 Reply Last reply Reply Quote 1
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