Getting Keyword List failed?

[younus_5111]

Hi support team, Whenever I want to use Keyword explorer but when I put a keyword in input box, then it shows me Getting Keyword List failed..... what is the issue behind this?

[jocameron]

@younus_5111

Hi there,
While it can be hard to know for sure if this was due to a temporary outage at the time you were generating that list I can offer some support to help you resolve this and additional resources.
Typically if you see the error 'getting keyword list failed' when uploading a list of keywords using the CSV import functionality this is often caused by characters such as á or à, or other accented characters. Please check through your keyword list and remove these characters.
If you're still having trouble please read through our guide here https://moz.com/help/keyword-explorer/keyword-lists/overview
and you can always create a ticket with our help team for additional support, please let them know the process you're following and any screenshots you have that might help them with diagnostics https://moz.com/help/contact

Best of luck!
Jo