Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Let your business shine with Listings AI
      Moz Local

      Let your business shine with Listings AI

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. Product Support
    3. Moz doesn't find backlinks for months / link tracking list offline

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Unsolved Moz doesn't find backlinks for months / link tracking list offline

    Product Support
    link tracking list link explorer backlinks domain authority
    2
    3
    3457
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • startrek123
      startrek123 last edited by

      Hi there
      I want to share a big problem with you. Moz tracking list seems to be offline or having trouble finding links. I have an example:
      The page where the backlink has been placed was created months ago. As you can see on the picture:
      Link to the page is http://social.msdn.microsoft.com/profile/tableauxdumonde
      Backlink on that page is https://ggongtime.com/

      Picture shows clearly that the page of backlink (Microsoft) has been indexed and already has got it's own backlinks in Moz (8) but it is still not linking to the backlink website (ggongtime.com).
      I've also attached a picture of page source where you can clearly see that it is a html link and is dofollow.
      The problem remains since 3 months and I want to find out what is going on. This Microsoft page is one of example. There are hundreds of other pages being found, or not, and are still not showing up in Link Explorer on website's portfolio.
      I want to know if there is a technical problem with link explorer, or anything else, because this is a serious problem for me. moz problem.png

      hazewllwoood 1 Reply Last reply Reply Quote 0
      • hazewllwoood
        hazewllwoood @startrek123 last edited by

        @startrek123

        Hello,

        I understand your concern regarding the issue you're facing with Moz tracking lists and the discrepancy in backlink recognition. It seems like you've provided a detailed example, including the page link, backlink, and relevant screenshots, which is very helpful.

        If you've been experiencing this problem for the past three months and it involves numerous pages on my site, it does raise questions about the functionality of Moz's Link Explorer or the potential for a technical glitch. It's essential to get to the bottom of this to ensure accurate tracking and reporting of backlinks, which are crucial for assessing a website's performance.

        I recommend reaching out directly to Moz's customer support or technical team to report the issue. They might be able to provide specific insights into whether this is a known problem, if there have been recent updates to their algorithms, or if there's any troubleshooting that can be done on your end.

        It's crucial to address this matter promptly, given the impact accurate backlink data can have on SEO strategies. Thank you for bringing this to our attention, and I hope you find a resolution soon.

        1 Reply Last reply Reply Quote 0
        • hazewllwoood
          hazewllwoood last edited by

          @startrek123 said in Moz doesn't find backlinks for months / link tracking list offline:

          Hi there
          I want to share a big problem with you. Moz tracking list seems to be offline or having trouble finding links. I have an example:
          The page where the backlink has been placed was created months ago. As you can see on the picture:
          Link to the page is http://social.msdn.microsoft.com/profile/tableauxdumonde
          Backlink on that page is https://ggongtime.com/
          Picture shows clearly that the page of backlink (Microsoft) has been indexed and already has got it's own backlinks in Moz (8) but it is still not linking to the backlink website (ggongtime.com).
          I've also attached a picture of page source where you can clearly see that it is a html link and is dofollow.
          The problem remains since 3 months and I want to find out what is going on. This Microsoft page is one of example. There are hundreds of other pages being found, or not, and are still not showing up in Link Explorer on website's portfolio.
          I want to know if there is a technical problem with link explorer, or anything else, because this is a serious

          Hello,

          I understand your concern regarding the issue you're facing with Moz tracking lists and the discrepancy in backlink recognition. It seems like you've provided a detailed example, including the page link, backlink, and relevant screenshots, which is very helpful.

          If you've been experiencing this problem for the past three months and it involves numerous pages on my site, it does raise questions about the functionality of Moz's Link Explorer or the potential for a technical glitch. It's essential to get to the bottom of this to ensure accurate tracking and reporting of backlinks, which are crucial for assessing a website's performance.

          I recommend reaching out directly to Moz's customer support or technical team to report the issue. They might be able to provide specific insights into whether this is a known problem, if there have been recent updates to their algorithms, or if there's any troubleshooting that can be done on your end.

          It's crucial to address this matter promptly, given the impact accurate backlink data can have on SEO strategies. Thank you for bringing this to our attention, and I hope you find a resolution soon.

          1 Reply Last reply Reply Quote 0
          • 1 / 1
          • First post
            Last post

          Got a burning SEO question?

          Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


          Start my free trial


          Browse Questions

          Explore more categories

          • Moz Tools

            Chat with the community about the Moz tools.

          • SEO Tactics

            Discuss the SEO process with fellow marketers

          • Community

            Discuss industry events, jobs, and news!

          • Digital Marketing

            Chat about tactics outside of SEO

          • Research & Trends

            Dive into research and trends in the search industry.

          • Support

            Connect on product support and feature requests.

          • See all categories

          Related Questions

          • courtney.lou

            Should I switch back to my old domain?

            domain analysis domain authority domain migration domain

            I'm looking for some advice on switching domains for my survey/giveaway website.
            I purchased a website that gets around 1,500 in traffic and makes a few hundred in Adsense. The previous owner had rebranded the site and changed the domain which ended up hurting his SEO and traffic. Before that it was getting 10,000 in traffic on the old domain.
            It's been a few years since the rebrand but the original domain still holds a lot of authority and got way more traffic. Should I consider switching the website back to the original domain to try to improve rankings again or should I just focus on the new domain?
            The website now is snipon.com and the previous domain name was surveyh.com
            I'm wondering if switching back to the original domain will still be beneficial or if it will just mess up what's happening now on the rebranded site.

            SEO Tactics | | courtney.lou
            0
          • DanielDL

            Unsolved No replies from help@moz.com - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there

            error access denied help

            Hi all,
            I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? help@moz.com never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring help@moz.com or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....

            Product Support | | DanielDL
            0
          • iamshrawan

            Unsolved It's been 2 years and my Domain authority is not changing

            domain domain analysis domain authority domain author

            It's been 2 years and my Domain authority is not changing. I have been making so many quality links but domain authority does not increase or decrease for my website Tricky enough.
            Can anyone help with what is the problem with my website?

            Link Explorer | | iamshrawan
            0
          • WebMarkets

            Unsolved MOZ API to Google Data Studio

            google analytics api

            Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/

            Product Support | | WebMarkets
            0
          • Bryton

            Is it possible to get a refund, I dont want to use MOZ

            Well I entered my cc info to try MOZ out. Havent used it so I forgot to cancel my subscription. They have since billed me for a month. I wanted to know if it is possible to get my money back?

            Product Support | | Bryton
            1
          • TomHW

            How to use moz to find spam backlinks

            I am new to MOZ pro. I have lots of spam backlinks from a company that blackhatted me about 5 years ago. Can MOZ list these for me? I don't know how. Thanks

            Product Support | | TomHW
            0
          • fwymanagement

            Historical Data in MOZ

            Currently I'm sharing a MOZ account with an SEO buddy of mine.   So, let’s say we want our own account eventually.  Would I be able to export historical keyword data to a new account?

            Product Support | | fwymanagement
            0
          • ChristopherGlaeser

            Moz keeps logging me out

            I thought this issue had been resolved a few months ago.  Is anyone else experiencing this problem? Best,
            Christopher

            Product Support | | ChristopherGlaeser
            0

          Get started with Moz Pro!

          Unlock the power of advanced SEO tools and data-driven insights.

          Start my free trial
          Products
          • Moz Pro
          • Moz Local
          • Moz API
          • Moz Data
          • STAT
          • Product Updates
          Moz Solutions
          • SMB Solutions
          • Agency Solutions
          • Enterprise Solutions
          • Digital Marketers
          Free SEO Tools
          • Domain Authority Checker
          • Link Explorer
          • Keyword Explorer
          • Competitive Research
          • Brand Authority Checker
          • Local Citation Checker
          • MozBar Extension
          • MozCast
          Resources
          • Blog
          • SEO Learning Center
          • Help Hub
          • Beginner's Guide to SEO
          • How-to Guides
          • Moz Academy
          • API Docs
          About Moz
          • About
          • Team
          • Careers
          • Contact
          Why Moz
          • Case Studies
          • Testimonials
          Get Involved
          • Become an Affiliate
          • MozCon
          • Webinars
          • Practical Marketer Series
          • MozPod
          Connect with us

          Contact the Help team

          Join our newsletter
          Moz logo
          © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
          • Accessibility
          • Terms of Use
          • Privacy

          Looks like your connection to Moz was lost, please wait while we try to reconnect.