undefined
Skip to content
Moz logo Menu open Menu close
  • Products
    • Moz Pro
    • Moz Pro Home
    • Moz Local
    • Moz Local Home
    • STAT
    • Moz API
    • Moz API Home
    • Compare SEO Products
    • Moz Data
  • Free SEO Tools
    • Domain Analysis
    • Keyword Explorer
    • Link Explorer
    • Competitive Research
    • MozBar
    • More Free SEO Tools
  • Learn SEO
    • Beginner's Guide to SEO
    • SEO Learning Center
    • Moz Academy
    • SEO Q&A
    • Webinars, Whitepapers, & Guides
  • Blog
  • Why Moz
    • Agency Solutions
    • Enterprise Solutions
    • Small Business Solutions
    • Case Studies
    • The Moz Story
    • New Releases
  • Log in
  • Log out
  • Products
    • Moz Pro

      Your all-in-one suite of SEO essentials.

    • Moz Local

      Raise your local SEO visibility with complete local SEO management.

    • STAT

      SERP tracking and analytics for enterprise SEO experts.

    • Moz API

      Power your SEO with our index of over 44 trillion links.

    • Compare SEO Products

      See which Moz SEO solution best meets your business needs.

    • Moz Data

      Power your SEO strategy & AI models with custom data solutions.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Free SEO Tools
    • Domain Analysis

      Get top competitive SEO metrics like DA, top pages and more.

    • Keyword Explorer

      Find traffic-driving keywords with our 1.25 billion+ keyword index.

    • Link Explorer

      Explore over 40 trillion links for powerful backlink data.

    • Competitive Research

      Uncover valuable insights on your organic search competitors.

    • MozBar

      See top SEO metrics for free as you browse the web.

    • More Free SEO Tools

      Explore all the free SEO tools Moz has to offer.

    What is your Brand Authority?
    Moz

    What is your Brand Authority?

    Check yours now
  • Learn SEO
    • Beginner's Guide to SEO

      The #1 most popular introduction to SEO, trusted by millions.

    • SEO Learning Center

      Broaden your knowledge with SEO resources for all skill levels.

    • On-Demand Webinars

      Learn modern SEO best practices from industry experts.

    • How-To Guides

      Step-by-step guides to search success from the authority on SEO.

    • Moz Academy

      Upskill and get certified with on-demand courses & certifications.

    • SEO Q&A

      Insights & discussions from an SEO community of 500,000+.

    Unlock flexible pricing & new endpoints
    Moz API

    Unlock flexible pricing & new endpoints

    Find your plan
  • Blog
  • Why Moz
    • Small Business Solutions

      Uncover insights to make smarter marketing decisions in less time.

    • Agency Solutions

      Earn & keep valuable clients with unparalleled data & insights.

    • Enterprise Solutions

      Gain a competitive edge in the ever-changing world of search.

    • The Moz Story

      Moz was the first & remains the most trusted SEO company.

    • Case Studies

      Explore how Moz drives ROI with a proven track record of success.

    • New Releases

      Get the scoop on the latest and greatest from Moz.

    Surface actionable competitive intel
    New Feature

    Surface actionable competitive intel

    Learn More
  • Log in
    • Moz Pro
    • Moz Local
    • Moz Local Dashboard
    • Moz API
    • Moz API Dashboard
    • Moz Academy
  • Avatar
    • Moz Home
    • Notifications
    • Account & Billing
    • Manage Users
    • Community Profile
    • My Q&A
    • My Videos
    • Log Out

The Moz Q&A Forum

  • Forum
  • Questions
  • Users
  • Ask the Community

Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

  1. Home
  2. Moz Tools
  3. Keyword Research Tool not working

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Unsolved Keyword Research Tool not working

Moz Tools
keyword explorer
26
30
7.5k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as question
Log in to reply
This topic has been deleted. Only users with question management privileges can see it.
  • moz559000
    moz559000 Subscriber last edited by Jun 14, 2022, 2:53 PM

    While using keyword research tool I am constantly getting this "Getting serp analysis failed. Please retry your search or refresh this page" Screenshot 2022-06-14 at 7.52.37 PM.png

    ameer350 darrinjr jhondrake8205 SakuraLily 4 Replies Last reply Jun 8, 2024, 7:18 AM Reply Quote 1
    • SakuraLily
      SakuraLily @moz559000 last edited by Jun 8, 2024, 7:18 AM

      @moz559000
      this seems a temporary error. You can try the following measures:

      1. Refresh the page
      2. Retry the search
      3. Check your internet connection
      4. Clear browse cache
      5. Use a different browser or device
        If nothing works, the Contact Support.
      1 Reply Last reply Reply Quote 0
      • vexanshop
        vexanshop last edited by Jun 7, 2024, 4:33 PM

        i have same problem, i try to make keywords research for my website, but is not working. Any advice?

        1 Reply Last reply Reply Quote 1
        • topic:timeago_earlier,6 months
        • raiderlinksttu
          raiderlinksttu last edited by Nov 30, 2023, 9:26 AM

          @rosy77 Indeed, I'm experiencing the same issue on my website. I've tested it, and I'm unsure how long it will take for Moz to address and resolve this issue. I've faced a similar situation before on my website and usually, they manage to fix it within a day. So, I recommend waiting for a maximum of 1 day, and they should likely resolve the problem.

          1 Reply Last reply Reply Quote 0
          • Hammadfazal
            Hammadfazal last edited by Nov 30, 2023, 4:06 AM

            If the Moz Keyword Research Tool isn't working:

            • Check Connection:
              Ensure a stable internet connection.

            • Browser Issues:
              Use a supported, updated browser or try a different one.

            • Clear Cache:
              Clear browser cache and cookies.

            • Check Moz Status:
              Verify Moz's service status for outages or maintenance.

            • Update Tool:
              Update the Moz Keyword Research Tool if possible.

            • Disable Extensions:
              Temporarily disable browser extensions.

            • Contact Moz Support:
              Reach out to Moz's customer support.

            • Test on Another Device:
              Check the tool on a different device.

            • Verify Moz Account:
              Confirm your account is active.

            • Explore Alternatives:
              Use alternative keyword tools temporarily.

            For persistent issues, contact Moz's customer support for personalized assistance. I use these techniques whenever I wank to search keywords for my website and it not works. The issue is solved with it.

            1 Reply Last reply Reply Quote 0
            • topic:timeago_earlier,7 days
            • VictorEdward
              VictorEdward last edited by Nov 22, 2023, 4:14 PM

              No doubt moz keywords research method is very best, its my first priority to do research for my clients websites with moz, if its not working then I like to move for Semrush, a href, google keyword planner, etc. Last Friday, I did keyword research for custom made boxes website you can check the quality.

              1 Reply Last reply Reply Quote 0
              • topic:timeago_earlier,27 days
              • BharatLogic
                BharatLogic @marcuslui99 last edited by Oct 26, 2023, 9:10 AM

                @marcuslui99 SE ranking Yes! their free version is enough for checking website metrics

                1 Reply Last reply Reply Quote 0
                • rohan45
                  rohan45 last edited by Oct 26, 2023, 6:21 AM

                  Hello,
                  As per my experience you can use moz for key word research. It's a best tool. I also use this tool or my splunk course keyword research. you can check here also : https://analytics.moz.com/pro/keyword-explorer
                  here a screenshot :
                  96d219db-3fff-4fca-9a87-fd75d29249b4-image.png

                  1 Reply Last reply Reply Quote 0
                  • topic:timeago_earlier,19 days
                  • technewstop
                    technewstop last edited by Oct 7, 2023, 4:55 AM

                    You can use the Google free keywords planner tool online to write content or fix an error. Learn more about how to optimize keyword density for SEO.

                    1 Reply Last reply Reply Quote 0
                    • Vilmantukas
                      Vilmantukas @kimnauer last edited by Oct 6, 2023, 2:54 AM

                      @kimnauer try SEM rush is good for that purpose

                      1 Reply Last reply Reply Quote 0
                      • thomas_jacob
                        thomas_jacob last edited by Oct 5, 2023, 8:11 PM

                        Here are some Tools that I used:

                        Free Keyword Research Tools
                        Google Keyword Planner
                        Google Trends
                        Semrush
                        Moz

                        These are working Perfectly from my perspective. What I need they Provide me with almost 95% accurate Results. These are the tools I used to Keyword Research for my Website Pet Nutrition Guru.
                        It helped me to grow my audience.

                        1 Reply Last reply Reply Quote 0
                        • HammadBaig02
                          HammadBaig02 last edited by Oct 5, 2023, 10:01 AM

                          I used:

                          Free Keyword Research Tools
                          Google Keyword Planner
                          Google Trends

                          These are working fine from my perspective.
                          These are the tools I used to research for my Website Pet Nutrition Guru.
                          It helped me to grow my audience.

                          1 Reply Last reply Reply Quote 0
                          • jhondrake8205
                            jhondrake8205 @moz559000 last edited by Oct 4, 2023, 5:44 PM

                            @moz559000 It seems like you're encountering an issue with the SERP analysis in your keyword research tool. Have you tried refreshing the page or retrying the search? Sometimes a simple refresh Solutions can resolve such hiccups. If the problem persists, reaching out to the tool's support might be a good next step.

                            1 Reply Last reply Reply Quote 0
                            • hamda789
                              hamda789 Banned last edited by Oct 4, 2023, 10:38 AM

                              I'm sorry to hear that you're experiencing issues with your Keyword Research Tool. To find the 7 Best Pickleball Shoes with Arch Support 2023, you might want to try alternative methods. Consider exploring reputable sports equipment retailers, customer reviews, and specialized forums dedicated to pickleball enthusiasts. Additionally, industry-leading sports magazines or blogs could provide valuable insights into the latest shoe offerings. Remember to focus on factors like arch support, comfort, durability, and traction for optimal performance on the pickleball court.

                              1 Reply Last reply Reply Quote 0
                              • topic:timeago_earlier,22 days
                              • hammad077
                                hammad077 last edited by Sep 12, 2023, 6:54 PM

                                If the MOZ Keyword Research Tool isn't working:

                                Check your internet connection.
                                Clear browser cache.
                                Try a different browser.
                                Disable browser extensions.
                                Check MOZ's status or contact their support for help.

                                1 Reply Last reply Reply Quote 0
                                • marcuslui99
                                  marcuslui99 last edited by Sep 12, 2023, 8:09 AM

                                  Free Keyword Research Tools
                                  Google Keyword Planner.
                                  Google Trends.
                                  Keyword Tool.io.
                                  Term Explorer.
                                  Moz's Keyword Difficulty Tool.
                                  SEMrush.
                                  Ahrefs.
                                  SE Ranking.

                                  BharatLogic 1 Reply Last reply Oct 26, 2023, 9:10 AM Reply Quote 0
                                  • marcuslui99
                                    marcuslui99 last edited by Sep 12, 2023, 8:05 AM

                                    You need to uninstall its extension and then reinstall it .

                                    1 Reply Last reply Reply Quote 0
                                    • Abigail4
                                      Abigail4 last edited by Sep 11, 2023, 5:17 PM

                                      You need to have an active campaign: In order to see data in Google Keyword Planner, you need to have an active campaign in your Google Ads account.

                                      1 Reply Last reply Reply Quote 0
                                      • darrinjr
                                        darrinjr @moz559000 last edited by Sep 11, 2023, 11:50 AM

                                        @moz559000Tower Defense
                                        I am also looking for an answer to this problem. it's really difficult

                                        1 Reply Last reply Reply Quote 0
                                        • topic:timeago_earlier,about a year
                                        • saud.1234
                                          saud.1234 Banned @rosy77 last edited by Sep 10, 2022, 2:50 PM

                                          @rosy77 Yep it's same here, i have tried it on my website and am facing this same issue, I don't know how much it will take for Moz to resolve this issue.
                                          I have encountered the same thing in the past, wait 1 day max they will definitely fix the issue.

                                          1 Reply Last reply Reply Quote 0
                                          • rosy77
                                            rosy77 last edited by Sep 8, 2022, 10:56 AM

                                            I've also encountered this problem when using Moz's keyword tool. I am able to find keywords from Moz tool when I refresh the page once.

                                            saud.1234 1 Reply Last reply Sep 10, 2022, 2:50 PM Reply Quote 0
                                            • topic:timeago_earlier,13 days
                                            • Good-Taste
                                              Good-Taste last edited by Aug 26, 2022, 5:16 PM

                                              Trying Moz for the first time, saw someone recommend it specifically for the Keyword Research tool. I decided to try the free trial just to end up here because the tool isn't working. Not a great impression, hope it comes back up soon so I can actually try it out!

                                              1 Reply Last reply Reply Quote 0
                                              • topic:timeago_earlier,2 months
                                              • Habbas25
                                                Habbas25 last edited by Jun 18, 2022, 8:04 AM

                                                The objective of catchphrase research website is to figure out what your interest group is looking for on the web and figure out what it will take to really rank in web search tools for those keywords. Without understanding what watchwords you ought to target, how might you actually improve your site, target phrases for external link establishment, or understand what content to produce for your listeners' perspective

                                                1 Reply Last reply Reply Quote 0
                                                • ameer350
                                                  ameer350 Subscriber @moz559000 last edited by Jun 17, 2022, 8:50 PM

                                                  @moz559000 It's up and running already! 🙂

                                                  1 Reply Last reply Reply Quote 0
                                                  • moz559000
                                                    moz559000 Subscriber last edited by Jun 15, 2022, 10:20 AM

                                                    https://moz.com/help/status/maintenance-and-outages

                                                    This page says
                                                    Keyword Explorer Searches Failing
                                                    "Keyword Explorer searches are currently failing and resulting in errors. Our engineering team is actively investigating the issue."

                                                    1 Reply Last reply Reply Quote 0
                                                    • moz559000
                                                      moz559000 Subscriber @ameer350 last edited by Jun 15, 2022, 10:15 AM

                                                      Hi @ameer350 , I am still facing same issue. Can you contact us through their contact form https://moz.com/help/contact to see if they have any feedback about this.

                                                      ameer350 1 Reply Last reply Jun 17, 2022, 8:50 PM Reply Quote 0
                                                      • ameer350
                                                        ameer350 Subscriber @moz559000 last edited by Jun 15, 2022, 9:33 AM

                                                        @moz559000 True! the same issue for everyone. who's responsible to fix it ASAP or at least give an update on when things go back to normal?

                                                        moz559000 1 Reply Last reply Jun 15, 2022, 10:15 AM Reply Quote 1
                                                        • AliceSSBM
                                                          AliceSSBM Subscriber last edited by Jun 15, 2022, 9:33 AM

                                                          I am also having this issue and have been since yesterday.

                                                          1 Reply Last reply Reply Quote 1
                                                          • Scuzlebutt
                                                            Scuzlebutt Subscriber last edited by Jun 15, 2022, 5:07 AM

                                                            Yeagh. I'm getting same issue. Tried a dozen times. Various browsers. Looks broken.

                                                            1 Reply Last reply Reply Quote 2
                                                            • kimnauer
                                                              kimnauer Subscriber last edited by Jun 14, 2022, 7:09 PM

                                                              I am having the same issue. Is the website down? Screen Shot 2022-06-14 at 3.05.50 PM.png

                                                              Vilmantukas 1 Reply Last reply Oct 6, 2023, 2:54 AM Reply Quote 1
                                                              • 1 / 1
                                                              1 out of 30
                                                              • First post
                                                                1/30
                                                                Last post

                                                              Got a burning SEO question?

                                                              Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


                                                              Start my free trial


                                                              Browse Questions

                                                              Explore more categories

                                                              • Moz Tools

                                                                Chat with the community about the Moz tools.

                                                              • SEO Tactics

                                                                Discuss the SEO process with fellow marketers

                                                              • Community

                                                                Discuss industry events, jobs, and news!

                                                              • Digital Marketing

                                                                Chat about tactics outside of SEO

                                                              • Research & Trends

                                                                Dive into research and trends in the search industry.

                                                              • Support

                                                                Connect on product support and feature requests.

                                                              • See all categories

                                                              Related Questions

                                                              • laurentjb

                                                                Solved Can't find the right tool :(

                                                                copywriting writingtool

                                                                A long time ago... I used a tool on Moz that helped me to write content for my website. It told me all my mistakes and errors and made suggestions on how to fix them to help rank the page. Great tool! But now I can't find it.
                                                                It's similar to SEMrush's SEO Writing Assistant, but better. Can anyone point me in the right direction please, I need to find it asap. Many thanks in advance.

                                                                Moz Tools | Dec 9, 2024, 12:52 PM | laurentjb
                                                                0
                                                              • Skites2

                                                                Unsolved 403 errors for assets which work fine

                                                                moz pro 403 errors backlinkaudit

                                                                Hi,
                                                                I am facing some issue with our moz pro account
                                                                We have images stored in a s3 buckets eg: https://assets2.hangrr.com/v7/s3/product/151/beige-derby-cotton-suit-mb-2.jpg
                                                                Hundreds of such images show up in link opportunities - Top pages tool - As 403 ... But all these images work fine and show status 200. Can't seem to solve this. Thanks.

                                                                Moz Tools | Dec 10, 2024, 4:07 PM | Skites2
                                                                0
                                                              • csiproducts

                                                                Unsolved Persistent Issue with Keyword Research Tool

                                                                keyword rankings

                                                                I keep getting the following error "Getting ranking keywords failed. Please retry your search or refresh this page. " when using this tool. It has been ongoing for a while and is getting really frustrating. Any ideas?

                                                                Moz Tools | Jun 29, 2024, 9:45 PM | csiproducts
                                                                1
                                                              • Morries8888

                                                                Unsolved Can you explain the importance of backlinks in SEO, and how does Moz's link analysis tools help in understanding and improving a website's backlink profile?

                                                                moz link moz tools

                                                                Absolutely! Backlinks play a crucial role in SEO as they are like 'votes of confidence' from other websites. They indicate to search engines that your content is valuable and trustworthy. Moz's link analysis tools, such as 'Link Explorer,' provide insights into a website's backlink profile. This includes information about the number of backlinks, referring domains, spam score, and anchor text distribution.
                                                                https://cookingist.com/

                                                                Moz Tools | Mar 24, 2024, 8:34 AM | Morries8888
                                                                0
                                                              • davidevans_seo

                                                                Unsolved Landing pages report has no data even if I have ranking keywords and traffic

                                                                landing pages reporting rankings google analytics

                                                                Is there any reason my landing page report does not include data for pages? I'm sure there is organic traffic on them, and I have tracked the correct keywords. Any similar insight will be helpful.

                                                                Moz Tools | Jan 21, 2024, 10:09 AM | davidevans_seo
                                                                0
                                                              • Kevin_P

                                                                Unsolved Keyword Volume Filtered By City Location?

                                                                keyword explorer keywords local

                                                                Let's say I look up the keyword "plumber" in the Keyword Research tool. I get a monthly volume of 70.8k-118k. Now, I want to know how much of that volume comes from a specific city in the United States, like Kalamazoo, Michigan. Is there a way to identify this? My alternative is to look up the keyword "Kalamazoo plumber". This has two problems: People who search for local services will frequently leave off the location, with the expectation that the search engine will provide localized organic results. So, the search volume isn't very precise. That keyword has N/A volume, so the information doesn't help me anyway. Any alternative way to get at this data? Thanks!

                                                                Keyword Explorer | Feb 1, 2023, 2:47 PM | Kevin_P
                                                                1
                                                              • Raymonda

                                                                German Keywords

                                                                keyword explorer

                                                                Hi I wanted to check the volume of a keyword in German but unfortunately, it shows no data available.?
                                                                Is this actually possible to research German keywords with your tool?

                                                                Keyword Research | Apr 5, 2024, 5:20 PM | Raymonda
                                                                0
                                                              • pcannon

                                                                Unsolved Anyone else finding that the Link Intersection tool is not accurate?

                                                                link building link tracking list link intersect tool

                                                                I ran the Link Intersect tool on my site vs competitor's site. The first 3 domains it tells me the competitor has links from but I do not are: medium.com, behance.net, and moz.com. I thought this was odd because I know for a fact I built profiles with a link on all 3 sites. So, I went to all 3 and found my links on these sites. I also double-checked in the Google search console and they show up there. Am I understanding the tool wrong? Is it really showing me sites we both have vs what I don't have?

                                                                Moz Tools | May 31, 2024, 4:47 PM | pcannon
                                                                0

                                                              Get started with Moz Pro!

                                                              Unlock the power of advanced SEO tools and data-driven insights.

                                                              Start my free trial
                                                              Products
                                                              • Moz Pro
                                                              • Moz Local
                                                              • Moz API
                                                              • Moz Data
                                                              • STAT
                                                              • Product Updates
                                                              Moz Solutions
                                                              • SMB Solutions
                                                              • Agency Solutions
                                                              • Enterprise Solutions
                                                              Free SEO Tools
                                                              • Domain Authority Checker
                                                              • Link Explorer
                                                              • Keyword Explorer
                                                              • Competitive Research
                                                              • Brand Authority Checker
                                                              • MozBar Extension
                                                              • MozCast
                                                              Resources
                                                              • Blog
                                                              • SEO Learning Center
                                                              • Help Hub
                                                              • Beginner's Guide to SEO
                                                              • How-to Guides
                                                              • Moz Academy
                                                              • API Docs
                                                              About Moz
                                                              • About
                                                              • Team
                                                              • Careers
                                                              • Contact
                                                              Why Moz
                                                              • Case Studies
                                                              • Testimonials
                                                              Get Involved
                                                              • Become an Affiliate
                                                              • MozCon
                                                              • Webinars
                                                              • Practical Marketer Series
                                                              • MozPod
                                                              Connect with us

                                                              Contact the Help team

                                                              Join our newsletter

                                                              Access all your tools in one place. Whether you're tracking progress or analyzing data, everything you need is at your fingertips.

                                                              Moz logo
                                                              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                                                              • Accessibility
                                                              • Terms of Use
                                                              • Privacy

                                                              Looks like your connection to Moz was lost, please wait while we try to reconnect.