Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Generating 404 Errors but the Pages Exist
-
Hey
I have recently come across an issue with several of a sites urls being seen as a 404 by bots such as Xenu, SEOMoz, Google Web Tools etc. The funny thing is, the pages exist and display fine.
This happens on many of the pages which use the Modx CMS, but the index is fine. The wordpress blog in /blog/ all works fine.
The only thing I can think of is that I have a conflict in the htaccess, but troubleshooting this is difficult, any tool I have found online seem useless.
Have tried to rollback to previous versions but still does not work.
Anyone had any experience of similar issues?
Many thanks
K.
-
FYI, we finally found our error. The short URL turned out to be the same name as the folder (photo-gallery) so once this was changed, wordpress was able to access the correct path. A bit of custom javascript had to be amended as well, but that was limited to our custom code. Using your web-sniffer.net link we were able to test immediately and fix it fairly quickly. Thank you for your help!
-
That's true Ryan I guess it is coding related really.
Issues like this are a real pain in the ass. And most people don't even check WMT to realise the issues exist. TBH, I don't check as often as I should.
-
I agree with you Paul.
As you pointed out one possible cause is a CMS-related issue which I would refer to as "coding" meaning something in the code which was used to present the website. Perhaps there is a better way to phrase it but nothing comes to mind at the moment.
Another possibility you mentioned is Litespeed which would be a server-side issue directly. Either way, it is a legitimate issue which should be addressed.
-
FWIW, I don't think it's a coding issue. If it were coding, it would either show a 200OK or it would show a 404. It wouldn't sometimes serve a 404.
If you're using Litespeed, I'd guarantee that is the issue and if you're using Joomla, it's another prime culprit.
-
Please keep in mind, that 404 error does not mean the page doesn't exist. It means your server, is sending a response code to indicate that it doesn't exist.
When I installed Litespeed on my server, this issue happened over and over again.
I believe Joomla for example, has some kind of security module that serves a 404 if a single IP requests a page too many times. I remember running SEOFrog on a friends Joomla site and tons of 404's were showing up.
-
Dev team are looking into it, must be quite a complex htaccess issue. Will get to the bottom of it this week and post any findings.
-
Thanks Ryan! I will get it looked at...Sue
-
@DentalID, the same reply I offered to Guy applies for you as well. This is an SEO issue which does need to be fixed. Something on your end is causing the page to show with a 403 response code. You really need a programmer to get in there and determine the root cause of the issue. You could try asking your web host if you have managed hosting, but this level of assistance would normally be outside the support of managed hosting.
-
Guy,
In looking at the page this appears to be a legitimate problem. Your server settings allow you to present a page with any header code you wish. You can 301 a page but still present the page with a 200 code if you want. Presently it appears the page is being presented fine but your server is offering a 404 header code.
I can't tell the actual source of the problem other then to say it appears to be on your end and should be fixed. I originally looked at the code with the MOZbar but then checked independently with another tool as well. http://web-sniffer.net/
All tools show a 404 header code for the page. This response code is generated by your web server.
-
We are having a similar problem with this URL: http://dentalimplantsportland.com/photo-gallery/ and also the following locations:
http://cosmeticdentistportland.net/photo-gallery/
http://dentalveneersportland.com/photo-gallery/
SEO Moz and Google webmaster tools show it as a 403 error but the pages display fine. I am not able to tell if this is really a problem for SEO or if we should reconstruct this gallery system and would really love your input.
This is Wordpress with a Spry gallery...
Thanks so much!
-
It is just a small affiliate site I am looking at - this page creates a 404.
http://www.insure-uk.com/post-office-car-insurance.html
Currently testing on some beta servers. Hopefully should fix soon as otherwise it will lose indexation.
-
I also see this now and again, but next crawl they fix themselfs. i assume robots can not always reach page for a number of reasons
-
Can you offer an example of a URL which is causing this problem?
-
I have had the same issues, I think it is often the bot's problem
Just to be certain check your links are correct and manually test them. Also ensure your sitemap is up to date and that you are not blocking the crawlers with metarobots, robots.txt, or some weird stuff in htaccess.
I have found that renaming pages or moving them will often cause 404 issues with crawlers
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Would You Redirect a Page if the Parent Page was Redirected?
Hi everyone! Let's use this as an example URL: https://www.example.com/marvel/avengers/hulk/ We have done a 301 redirect for the "Avengers" page to another page on the site. Sibling pages of the "Hulk" page live off "marvel" now (ex: /marvel/thor/ and /marvel/iron-man/). Is there any benefit in doing a 301 for the "Hulk" page to live at /marvel/hulk/ like it's sibling pages? Is there any harm long-term in leaving the "Hulk" page under a permanently redirected page? Thank you! Matt
Intermediate & Advanced SEO | Jul 11, 2019, 6:18 PM | amag0 -
Should I apply Canonical Links from my Landing Pages to Core Website Pages?
I am working on an SEO project for the website: https://wave.com.au/ There are some core website pages, which we want to target for organic traffic, like this one: https://wave.com.au/doctors/medical-specialties/anaesthetist-jobs/ Then we have basically have another version that is set up as a landing page and used for CPC campaigns. https://wave.com.au/anaesthetists/ Essentially, my question is should I apply canonical links from the landing page versions to the core website pages (especially if I know they are only utilising them for CPC campaigns) so as to push link equity/juice across? Here is the GA data from January 1 - April 30, 2019 (Behavior > Site Content > All Pages😞
Intermediate & Advanced SEO | May 14, 2019, 7:32 PM | Wavelength_International0 -
Page rank and menus
Hi, My client has a large website and has a navigation with main categories. However, they also have a hamburger type navigation in the top right. If you click it it opens to a massive menu with every category and page visible. Do you know if having a navigation like this bleeds page rank? So if all deep pages are visible from the hamburger navigation this means that page rank is not being conserved to the main categories. If you click a main category in the main navigation (not the hamburger) you can see the sub pages. I think this is the right structure but the client has installed this huge menu to make it easier for people to see what there is. From a technical SEO is this not bad?
Intermediate & Advanced SEO | Aug 28, 2018, 5:24 PM | AL123al0 -
Multiple pages optimised for the same keywords but pages are functionally different and visually different
Hi MOZ community! We're wondering what the implications would be on organic ranking by having 2 pages, which have quite different functionality were optimised for the same keywords. So, for example, one of the pages in question is
Intermediate & Advanced SEO | Aug 30, 2018, 9:39 AM | TrueluxGroup
https://www.whichledlight.com/categories/led-spotlights
and the other page is
https://www.whichledlight.com/t/led-spotlights both of these pages are basically geared towards the keyword led spotlights the first link essentially shows the options for led spotlights, the different kind of fittings available, and the second link is a product search / results page for all products that are spotlights. We're wondering what the implications of this could be, as we are currently looking to improve the ranking for the site particularly for this keyword. Is this even safe to do? Especially since we're at the bottom of the hill of climbing the ranking ladder of this keyword. Give us a shout if you want any more detail on this to answer more easily 🙂0 -
PDF or HTML Page?
One of our sales team members has created a 25 page word document as a topical page. The plan was to make this into an html page with a table of contents. My thoughts were why not make it a pdf? Is there any con to using a PDF vs an html page? If the PDF was properly optimized would it perform just as well? The goal is to have folks click back to our products and hopefully by after reading about how they work.
Intermediate & Advanced SEO | Apr 18, 2014, 3:16 PM | Sika220 -
External 404 vs Internal 404
Which one is bad? External - when someone adds an incorrect link to your site, maybe does a typo when linking to an inner page. This page never existed on your site, google shows this as a 404 in Webmaster tools. Internal - a page existed, google indexed it, and you deleted it and didnt add a 301. Internal ones are in the webmaster's control, and i can understand if google gets upset if it sees a 404 for a URL that existed before, however surely "externally created" 404 shoudnt cause any harm cause that page never existed. And someone has inserted an incorrect link to your site.
Intermediate & Advanced SEO | Oct 23, 2011, 4:34 PM | SamBuck0 -
Is 404'ing a page enough to remove it from Google's index?
We set some pages to 404 status about 7 months ago, but they are still showing in Google's index (as 404's). Is there anything else I need to do to remove these?
Intermediate & Advanced SEO | Jul 19, 2011, 2:01 AM | nicole.healthline0 -
Should the sitemap include just menu pages or all pages site wide?
I have a Drupal site that utilizes Solr, with 10 menu pages and about 4,000 pages of content. Redoing a few things and we'll need to revamp the sitemap. Typically I'd jam all pages into a single sitemap and that's it, but post-Panda, should I do anything different?
Intermediate & Advanced SEO | Jul 14, 2011, 3:44 AM | EricPacifico0