Their content is mediocre at best. Lot's of grammar and spelling errors from a supposedly us/uk staff.
Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Latest posts made by Oliver_San_Diego
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RE: Has anyone used Fat Joe as an outsource solution for blog links?posted in Link Building
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RE: I need to talk to someone there on the phone. What is the best phone number to reach you.posted in Product Support
Just got a call back. And the girl on the phone said you don't offer phone support for products. And that you only offer phone support for billing questions. That's ridiculous. So I ask again, which one is it?
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RE: I need to talk to someone there on the phone. What is the best phone number to reach you.posted in Product Support
So then what is Keri Morgret talking about?
I've also called and left messages last week and just today with no response.
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RE: I need to talk to someone there on the phone. What is the best phone number to reach you.posted in Product Support
So you guys don't offer phone support huh?
I got this email during the sales process.
START EMAIL***********
HollyHaymaker (Moz Help)
Mar 14, 2:14 PM
Thanks for that info, Oliver! Hmm that is strange that they didn't show up originally - but since they have been re-added we will have to wait and see if they come through in the next update. Thanks for your patience on that!
Sorry our response time was a bit slow this time around! This does vary depending on how busy it's been, but we try to keep it under 24 hours. We're definitely not de-prioritizing you for being on the free trial!
I meant to add that we do have phone support during the weekdays! You can reach us at 206-602-2059 and we're generally available from 9-5 PST.
Let me know if you have any more questions! I will be out of the office until Tuesday, so if anything comes up before then, email help@moz.com for a quicker response.
Holly
Moz Help Team
http://moz.com/about/team/hollyEND EMAIL*******
But now I can't get anybody on the phone. What a crock.
Best posts made by Oliver_San_Diego
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RE: I need to talk to someone there on the phone. What is the best phone number to reach you.posted in Product Support
So you guys don't offer phone support huh?
I got this email during the sales process.
START EMAIL***********
HollyHaymaker (Moz Help)
Mar 14, 2:14 PM
Thanks for that info, Oliver! Hmm that is strange that they didn't show up originally - but since they have been re-added we will have to wait and see if they come through in the next update. Thanks for your patience on that!
Sorry our response time was a bit slow this time around! This does vary depending on how busy it's been, but we try to keep it under 24 hours. We're definitely not de-prioritizing you for being on the free trial!
I meant to add that we do have phone support during the weekdays! You can reach us at 206-602-2059 and we're generally available from 9-5 PST.
Let me know if you have any more questions! I will be out of the office until Tuesday, so if anything comes up before then, email help@moz.com for a quicker response.
Holly
Moz Help Team
http://moz.com/about/team/hollyEND EMAIL*******
But now I can't get anybody on the phone. What a crock.
-
RE: I need to talk to someone there on the phone. What is the best phone number to reach you.posted in Product Support
So then what is Keri Morgret talking about?
I've also called and left messages last week and just today with no response.
-
RE: I need to talk to someone there on the phone. What is the best phone number to reach you.posted in Product Support
Just got a call back. And the girl on the phone said you don't offer phone support for products. And that you only offer phone support for billing questions. That's ridiculous. So I ask again, which one is it?