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Category: Support

Connect on product support and feature requests.

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Product Support

Find expert assistance to help you troubleshoot technical issues with the Moz tools.

59
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242
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Hello,
We have no idea what Moz is or how it is used. We only learned your name when our credit card was charged. We want to cancel this subscription transaction somehow and get our money back. We called our bank to cancel our card and stated that the transaction was made without our knowledge. Please refund our money.
Feature Requests

Let us know about features and functionality that you’d like to see in the Moz tools.

13
Questions

61
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my site has some minor problem which about DA and PA that DA and PA do not show accurate some time my site is yts subtitle, please tell me something about it.
Participate in User Research

Chat with the community about the Moz tools.

Unsolved I had toxic backlinks attacks from some rivals that increased my spam score to 33% how to reduce and fix it ?

spam score toxicbacklinks solution fix problem

Hi Moz Community and SEO experts I had toxic backlinks attacks from some rivals that increased my spam score to 33% how to reduce and fix it ? my domain is https://www.safnah.com I disavowed around 300 toxic urls but nothing happened looking forward for your solutions
| Safnah IT Services

0
Unsolved What is the pointy of having live chat......

live chat support

If no one is ever on there? Not one time when i have needed help has there ever been anyone online. I was impressed when i saw the announcement about live chat but you actually have to have people to answer the enquiries.
| Scottlinklater

0
Unsolved Google URL inspection live test rendering issue.

google search console wordpress css

Hi Everyone, This is my first post on Moz. I have been trying to get this thing sorted and have read everywhere and everyone just says don't worry about it. I would really like some advice/suggestions on this it will be really helpful. When I use the Google URL inspection tool from the Google search console the page rendering is completely broken. The tool refuses to load resources each time. At end of the day that's how the website is rendered in Google cache. I have already tried disabling cache plugins and Cloudflare but nothing works. site - nationalcarparts.co.nz
This is how it renders when using URL inspection tool -
https://prnt.sc/7XKHtEU01gEl and if you check cache:https://nationalcarparts.co.nz this is how Google is caching it. Plugins I am using - Elementor Version 3.6.1, Elementor Pro Version 3.6.4, Exclusive Addons Elementor Version 2.5.4, Exclusive Addons Elementor Pro Version 1.4.6, WP- rocket, Cloudflare Pro plan with the plugin. Please if someone has fixed this issue and has a possible solution for it. Thanks cacheissue1.PNG
| caitlinrolex789

1
Unsolved MozCon recordings 2022

mozcon

Hi! When are the video recording of MozCon 2022 available? Thank you!
| andreea.murarita

0
Unsolved This question is deleted!

| AvantInnovations

0
Unsolved This question is deleted!

| Uchendu

0
Unsolved This question is deleted!

| Uchendu

0