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Category: Support

Connect on product support and feature requests.

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Product Support

Find expert assistance to help you troubleshoot technical issues with the Moz tools.

595
Questions

2286
Posts

Hi, I tried to cancel my free trial and got an error page saying "that session was not found." I need to cancel before tomorrow when the free trial ends.
Feature Requests

Let us know about features and functionality that you’d like to see in the Moz tools.

149
Questions

589
Posts

When I run monthly reports, it looks like keywords are down, when they are actually up compared to the previous month. Is there a way to get the monthly reports to show how many positions up or down a keyword is compared to the prior run report?
Participate in User Research

Chat with the community about the Moz tools.

Unsolved I had toxic backlinks attacks from some rivals that increased my spam score to 33% how to reduce and fix it ?

spam score toxicbacklinks solution fix problem

Hi Moz Community and SEO experts I had toxic backlinks attacks from some rivals that increased my spam score to 33% how to reduce and fix it ? my domain is https://www.safnah.com I disavowed around 300 toxic urls but nothing happened looking forward for your solutions
| Safnah IT Services

0
Unsolved What is the pointy of having live chat......

live chat support

If no one is ever on there? Not one time when i have needed help has there ever been anyone online. I was impressed when i saw the announcement about live chat but you actually have to have people to answer the enquiries.
| Scottlinklater

0
Unsolved Google URL inspection live test rendering issue.

google search console wordpress css

Hi Everyone, This is my first post on Moz. I have been trying to get this thing sorted and have read everywhere and everyone just says don't worry about it. I would really like some advice/suggestions on this it will be really helpful. When I use the Google URL inspection tool from the Google search console the page rendering is completely broken. The tool refuses to load resources each time. At end of the day that's how the website is rendered in Google cache. I have already tried disabling cache plugins and Cloudflare but nothing works. site - nationalcarparts.co.nz
This is how it renders when using URL inspection tool -
https://prnt.sc/7XKHtEU01gEl and if you check cache:https://nationalcarparts.co.nz this is how Google is caching it. Plugins I am using - Elementor Version 3.6.1, Elementor Pro Version 3.6.4, Exclusive Addons Elementor Version 2.5.4, Exclusive Addons Elementor Pro Version 1.4.6, WP- rocket, Cloudflare Pro plan with the plugin. Please if someone has fixed this issue and has a possible solution for it. Thanks cacheissue1.PNG
| caitlinrolex789

1
Unsolved 4xx error help.

4xx error 406 code 409 code

Good morning. My site says I have over 300 pages with 4xx errors. When I go in to check they are either labeled with a code 406 or 409. My page is set without the www before the url but I see that it is considered a redirect. Can this be the cause? Thanks in advance.
| lgeprimeplumbing

0
Unsolved 4xx error help

4xx error 406 409

Good morning. My site says I have over 300 pages with 4xx errors. When I go in to check they are either labeled with a code 406 or 409. My page is set without the www before the url but I see that it is considered a redirect. Can this be the cause? Thanks in advance.
| lgeprimeplumbing

0
Unsolved Cancel of subscription

subscription cancelation

I tried canceling my subscription 2 months ago and it is still charging my company credit card. I just got my expense report from January and it was still on there. Is it possible to get this taken off, please?
| Jaderonelle1

0
Unsolved MozCon recordings 2022

mozcon

Hi! When are the video recording of MozCon 2022 available? Thank you!
| andreea.murarita

0
Unsolved Cancel subscription Location ID: 2430288.

cancel cancelation cancelation cancelmyaccount

Hello, Please cancel subscription Location ID: 2430288. Send me confirmation that it is cancelled please. Eddie
951-545-9072
| UniformBright

0
Unsolved refund plz

refund

After the free trial period, payment was made automatically. I thought I had canceled my subscription, but it did not apply.
| rudgns3331

0
Unsolved This question is deleted!

| AvantInnovations

0
Unsolved Moz is not crawling my entire website

crawl speed

I know it can take time to crawl large website, but it's been well over 48 hrs and it would appear Moz just stopped crawling. How can I get Moz to crawl everything? (There are 9.5K pages).
| MarcoIMAGA

0
Unsolved This question is deleted!

| Uchendu

0
Unsolved This question is deleted!

| Uchendu

0