Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Track AI Overviews in Keyword Research
      Moz Pro

      Track AI Overviews in Keyword Research

      Try it free!
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Technical SEO
    4. De-indexed from Google

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    De-indexed from Google

    Technical SEO
    4
    5
    954
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • rikmon
      rikmon last edited by

      Hi Search Experts!

      We are just launching a new site for a client with a completely new URL.  The client can not provide any access details for their existing site.  Any ideas how can we get the existing site de-indexed from Google?

      Thanks guys!

      1 Reply Last reply Reply Quote 0
      • josh-riley
        josh-riley @rikmon last edited by

        If they can't track their current site, then you are right, they don't care enough. Good thing they can't get what they want, because if it were that easy to de-list a site without having any back end access to it,  then competitors would be doing it to each other non-stop.

        If they refuse to make contact then they get to have everything working against them. If you can make contact, then the action items Matt suggested are the next steps.

        Good luck with them as a client 🙂

        1 Reply Last reply Reply Quote 1
        • rikmon
          rikmon last edited by

          Thanks for the feedback, guys.  I don't think the client has any inclination to contact their existing developer or even knowledge who built their site!  Guess to some people websites just aren't THAT important!  If the consensus is that there's no way to de-list their old site, then I'll have to insist they do make contact!

          Thanks again!

          josh-riley 1 Reply Last reply Reply Quote 0
          • RyanKent
            RyanKent last edited by

            **The client can not provide any access details for their existing site. **

            Can you elaborate further?

            If the client lost all usernames and passwords, they should still be able to contact their web host, obtain their user name and reset the password.

            Even if the site is no longer hosted, as long as they own the domain they can add details to the registration record so they can access the Google WMT account.

            1 Reply Last reply Reply Quote 1
            • Matt-Williamson
              Matt-Williamson last edited by

              I would ask your client if it is possible to get a 301 redirect placed on their old site to your new one, before you consider trying to get it deindexed - although you really need access to it for this as well.  A redirect will pass on link juice from the old site and will be of benefit to your new one.

              Is it not possible for your client to contact their previous supplier and sort this?

              1 Reply Last reply Reply Quote 1
              • 1 / 1
              • First post
                Last post

              Got a burning SEO question?

              Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


              Start my free trial


              Browse Questions

              Explore more categories

              • Moz Tools

                Chat with the community about the Moz tools.

              • SEO Tactics

                Discuss the SEO process with fellow marketers

              • Community

                Discuss industry events, jobs, and news!

              • Digital Marketing

                Chat about tactics outside of SEO

              • Research & Trends

                Dive into research and trends in the search industry.

              • Support

                Connect on product support and feature requests.

              • See all categories

              Related Questions

              • iHasco

                URLs dropping from index (Crawled, currently not indexed)

                I've noticed that some of our URLs have recently dropped completely out of Google's index. When carrying out a URL inspection in GSC, it comes up with 'Crawled, currently not indexed'. Strangely, I've also noticed that under referring page it says 'None detected', which is definitely not the case. I wonder if it could be something to do with the following? https://www.seroundtable.com/google-ranking-index-drop-30192.html - It seems to be a bug affecting quite a few people. Here are a few examples of the URLs that have gone missing: https://www.ihasco.co.uk/courses/detail/sexual-harassment-awareness-training https://www.ihasco.co.uk/courses/detail/conflict-resolution-training https://www.ihasco.co.uk/courses/detail/prevent-duty-training Any help here would be massively appreciated!

                Technical SEO | | iHasco
                0
              • iQi

                Google is still indexing the old domain a year after 301 redirects are put in place

                Hi there, You might have experienced this before but for me this is the first. A client of mine moved from domain A (www.domainA.com) to domain B (www.domainB.com). 301 redirects are all in place for over a year. But the old domain is still showing in Google when you search for "site:domainA.com" The HTTP Header check shows this result for the URL https://www.domainA.com/company/cookie-policy.aspx HTTP/1.1 301 Moved Permanently => 
                Cache-Control => private
                Content-Length => 174
                Content-Type => text/html; charset=utf-8
                Location => https://www.domain_B_.com/legal/cookie-policy
                Server => Microsoft-IIS/10.0
                X-AspNetMvc-Version => 5.2
                X-AspNet-Version => 4.0.30319
                X-Powered-By => ASP.NET
                Date => Fri, 15 Mar 2019 12:01:33 GMT
                Connection => close Does the redirect look wrong? The change of address request was made on Google Console when the website was moved over a year ago. Edit: Checked the domainA.com on bing and it seems that its not indexed, and replaced with domainB.com, which is the right. Just Google is indexing the old domain! Please let me know your thoughts on why this is happening. Best,

                Technical SEO | | iQi
                0
              • Iamfaramon

                How to stop google from indexing specific sections of a page?

                I'm currently trying to find a way to stop googlebot from indexing specific areas of a page, long ago Yahoo search created this tag class=”robots-nocontent” and I'm trying to see if there is a similar manner for google or if they have adopted the same tag? Any help would be much appreciated.

                Technical SEO | | Iamfaramon
                0
              • JohnHuynh

                How to remove all sandbox test site link indexed by google?

                When develop site, I have a test domain is sandbox.abc.com, this site contents are same as abc.com. But, now I search site:sandbox.abc.com and aware of content duplicate with main site abc.com My question is how to remove all this link from goolge. p/s: I have just add robots.txt to sandbox and disallow all pages. Thanks,

                Technical SEO | | JohnHuynh
                0
              • UIPL

                How to stop my webmail pages not to be indexed on Google ??

                when i did a search in google for Site:mywebsite.com , for a list of pages indexed. Surprisingly the following come up " Webmail - Login " Although this is associated with the domain , this is a completely different server , this the rackspace email server browser interface  I am sure that there is nothing on the website that links or points to this.
                So why is Google indexing it ? & how do I get it out of there. I tried in webmaster tool but I could not , as it seems like a sub-domain. Any ideas ? Thanks Naresh Sadasivan

                Technical SEO | | UIPL
                0
              • Romana

                Why are Google search results different if you are log'd into Google or not?

                I get different results when I'm log'd into my Google account associated with my website than if I'm not.  The same country is occurring. So how can I rely on the google results I'm seeing? For instance my site is page 1 with the improvements I made based on SEOMOZ if I'm log'd in.  Yet I'm not on the first 25 pages if I'm not logged in.

                Technical SEO | | Romana
                0
              • waynekolenchuk

                Instant Indexing

                I've been  working on a site for a while now, methodically building content and building trust and authority. Lately I've noticed that anything I publish there appears to be instantly indexed by Google, which surprises me. I haven't had this happen before so I'm curious. I'd be interested to hear the experience of others.

                Technical SEO | | waynekolenchuk
                0
              • fugu

                Dynamically-generated .PDF files, instead of normal pages, indexed by and ranking in Google

                Hi, I come across a tough problem. I am working on an online-store website which contains the functionlaity of viewing products details in .PDF format (by the way, the website is built on Joomla CMS), now when I search my site's name in Google, the SERP simply displays my .PDF files in the first couple positions (shown in normal .PDF files format: [PDF]...)and I cannot find the normal pages there on SERP #1 unless I search the full site domain in Google. I really don't want this! Would you please tell me how to figure the problem out and solve it. I can actually remove the corresponding component (Virtuemart) that are in charge of generating the .PDF files. Now I am trying to redirect all the .PDF pages ranking in Google to a 404 page and remove the functionality, I plan to regenerate a sitemap of my site and submit it to Google, will it be working for me? I really appreciate that if you could help solve this problem. Thanks very much. Sincerely SEOmoz Pro Member

                Technical SEO | | fugu
                0

              Get started with Moz Pro!

              Unlock the power of advanced SEO tools and data-driven insights.

              Start my free trial
              Products
              • Moz Pro
              • Moz Local
              • Moz API
              • Moz Data
              • STAT
              • Product Updates
              Moz Solutions
              • SMB Solutions
              • Agency Solutions
              • Enterprise Solutions
              • Digital Marketers
              Free SEO Tools
              • Domain Authority Checker
              • Link Explorer
              • Keyword Explorer
              • Competitive Research
              • Brand Authority Checker
              • Local Citation Checker
              • MozBar Extension
              • MozCast
              Resources
              • Blog
              • SEO Learning Center
              • Help Hub
              • Beginner's Guide to SEO
              • How-to Guides
              • Moz Academy
              • API Docs
              About Moz
              • About
              • Team
              • Careers
              • Contact
              Why Moz
              • Case Studies
              • Testimonials
              Get Involved
              • Become an Affiliate
              • MozCon
              • Webinars
              • Practical Marketer Series
              • MozPod
              Connect with us

              Contact the Help team

              Join our newsletter
              Moz logo
              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
              • Accessibility
              • Terms of Use
              • Privacy

              Looks like your connection to Moz was lost, please wait while we try to reconnect.