Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
De-indexed from Google
-
Hi Search Experts!
We are just launching a new site for a client with a completely new URL. The client can not provide any access details for their existing site. Any ideas how can we get the existing site de-indexed from Google?
Thanks guys!
-
If they can't track their current site, then you are right, they don't care enough. Good thing they can't get what they want, because if it were that easy to de-list a site without having any back end access to it, then competitors would be doing it to each other non-stop.
If they refuse to make contact then they get to have everything working against them. If you can make contact, then the action items Matt suggested are the next steps.
Good luck with them as a client
-
Thanks for the feedback, guys. I don't think the client has any inclination to contact their existing developer or even knowledge who built their site! Guess to some people websites just aren't THAT important! If the consensus is that there's no way to de-list their old site, then I'll have to insist they do make contact!
Thanks again!
-
**The client can not provide any access details for their existing site. **
Can you elaborate further?
If the client lost all usernames and passwords, they should still be able to contact their web host, obtain their user name and reset the password.
Even if the site is no longer hosted, as long as they own the domain they can add details to the registration record so they can access the Google WMT account.
-
I would ask your client if it is possible to get a 301 redirect placed on their old site to your new one, before you consider trying to get it deindexed - although you really need access to it for this as well. A redirect will pass on link juice from the old site and will be of benefit to your new one.
Is it not possible for your client to contact their previous supplier and sort this?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
URLs dropping from index (Crawled, currently not indexed)
I've noticed that some of our URLs have recently dropped completely out of Google's index. When carrying out a URL inspection in GSC, it comes up with 'Crawled, currently not indexed'. Strangely, I've also noticed that under referring page it says 'None detected', which is definitely not the case. I wonder if it could be something to do with the following? https://www.seroundtable.com/google-ranking-index-drop-30192.html - It seems to be a bug affecting quite a few people. Here are a few examples of the URLs that have gone missing: https://www.ihasco.co.uk/courses/detail/sexual-harassment-awareness-training https://www.ihasco.co.uk/courses/detail/conflict-resolution-training https://www.ihasco.co.uk/courses/detail/prevent-duty-training Any help here would be massively appreciated!
Technical SEO | | iHasco0 -
Google is still indexing the old domain a year after 301 redirects are put in place
Hi there, You might have experienced this before but for me this is the first. A client of mine moved from domain A (www.domainA.com) to domain B (www.domainB.com). 301 redirects are all in place for over a year. But the old domain is still showing in Google when you search for "site:domainA.com" The HTTP Header check shows this result for the URL https://www.domainA.com/company/cookie-policy.aspx HTTP/1.1 301 Moved Permanently =>
Technical SEO | | iQi
Cache-Control => private
Content-Length => 174
Content-Type => text/html; charset=utf-8
Location => https://www.domain_B_.com/legal/cookie-policy
Server => Microsoft-IIS/10.0
X-AspNetMvc-Version => 5.2
X-AspNet-Version => 4.0.30319
X-Powered-By => ASP.NET
Date => Fri, 15 Mar 2019 12:01:33 GMT
Connection => close Does the redirect look wrong? The change of address request was made on Google Console when the website was moved over a year ago. Edit: Checked the domainA.com on bing and it seems that its not indexed, and replaced with domainB.com, which is the right. Just Google is indexing the old domain! Please let me know your thoughts on why this is happening. Best,0 -
How to stop google from indexing specific sections of a page?
I'm currently trying to find a way to stop googlebot from indexing specific areas of a page, long ago Yahoo search created this tag class=”robots-nocontent” and I'm trying to see if there is a similar manner for google or if they have adopted the same tag? Any help would be much appreciated.
Technical SEO | | Iamfaramon0 -
How to remove all sandbox test site link indexed by google?
When develop site, I have a test domain is sandbox.abc.com, this site contents are same as abc.com. But, now I search site:sandbox.abc.com and aware of content duplicate with main site abc.com My question is how to remove all this link from goolge. p/s: I have just add robots.txt to sandbox and disallow all pages. Thanks,
Technical SEO | | JohnHuynh0 -
How to stop my webmail pages not to be indexed on Google ??
when i did a search in google for Site:mywebsite.com , for a list of pages indexed. Surprisingly the following come up " Webmail - Login " Although this is associated with the domain , this is a completely different server , this the rackspace email server browser interface I am sure that there is nothing on the website that links or points to this.
Technical SEO | | UIPL
So why is Google indexing it ? & how do I get it out of there. I tried in webmaster tool but I could not , as it seems like a sub-domain. Any ideas ? Thanks Naresh Sadasivan0 -
Why are Google search results different if you are log'd into Google or not?
I get different results when I'm log'd into my Google account associated with my website than if I'm not. The same country is occurring. So how can I rely on the google results I'm seeing? For instance my site is page 1 with the improvements I made based on SEOMOZ if I'm log'd in. Yet I'm not on the first 25 pages if I'm not logged in.
Technical SEO | | Romana0 -
Instant Indexing
I've been working on a site for a while now, methodically building content and building trust and authority. Lately I've noticed that anything I publish there appears to be instantly indexed by Google, which surprises me. I haven't had this happen before so I'm curious. I'd be interested to hear the experience of others.
Technical SEO | | waynekolenchuk0 -
Dynamically-generated .PDF files, instead of normal pages, indexed by and ranking in Google
Hi, I come across a tough problem. I am working on an online-store website which contains the functionlaity of viewing products details in .PDF format (by the way, the website is built on Joomla CMS), now when I search my site's name in Google, the SERP simply displays my .PDF files in the first couple positions (shown in normal .PDF files format: [PDF]...)and I cannot find the normal pages there on SERP #1 unless I search the full site domain in Google. I really don't want this! Would you please tell me how to figure the problem out and solve it. I can actually remove the corresponding component (Virtuemart) that are in charge of generating the .PDF files. Now I am trying to redirect all the .PDF pages ranking in Google to a 404 page and remove the functionality, I plan to regenerate a sitemap of my site and submit it to Google, will it be working for me? I really appreciate that if you could help solve this problem. Thanks very much. Sincerely SEOmoz Pro Member
Technical SEO | | fugu0