Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
De-indexed from Google
-
Hi Search Experts!
We are just launching a new site for a client with a completely new URL. The client can not provide any access details for their existing site. Any ideas how can we get the existing site de-indexed from Google?
Thanks guys!
-
If they can't track their current site, then you are right, they don't care enough. Good thing they can't get what they want, because if it were that easy to de-list a site without having any back end access to it, then competitors would be doing it to each other non-stop.
If they refuse to make contact then they get to have everything working against them. If you can make contact, then the action items Matt suggested are the next steps.
Good luck with them as a client
-
Thanks for the feedback, guys. I don't think the client has any inclination to contact their existing developer or even knowledge who built their site! Guess to some people websites just aren't THAT important! If the consensus is that there's no way to de-list their old site, then I'll have to insist they do make contact!
Thanks again!
-
**The client can not provide any access details for their existing site. **
Can you elaborate further?
If the client lost all usernames and passwords, they should still be able to contact their web host, obtain their user name and reset the password.
Even if the site is no longer hosted, as long as they own the domain they can add details to the registration record so they can access the Google WMT account.
-
I would ask your client if it is possible to get a 301 redirect placed on their old site to your new one, before you consider trying to get it deindexed - although you really need access to it for this as well. A redirect will pass on link juice from the old site and will be of benefit to your new one.
Is it not possible for your client to contact their previous supplier and sort this?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
My WP website got attack by malware & now my website site:www.example.ca shows about 43000 indexed page in google.
Hi All My wordpress website got attack by malware last week. It affected my index page in google badly. my typical site:example.ca shows about 130 indexed pages on google. Now it shows about 43000 indexed pages. I had my server company tech support scan my site and clean the malware yesterday. But it still shows the same number of indexed page on google.
Technical SEO | | ChophelDoes anybody had ever experience such situation and how did you fixed it. Looking for help. Thanks FILE HIT LIST:
{YARA}Spam_PHP_WPVCD_ContentInjection : /home/example/public_html/wp-includes/wp-tmp.php
{YARA}Backdoor_PHP_WPVCD_Deployer : /home/example/public_html/wp-includes/wp-vcd.php
{YARA}Backdoor_PHP_WPVCD_Deployer : /home/example/public_html/wp-content/themes/oceanwp.zip
{YARA}webshell_webshell_cnseay02_1 : /home/example2/public_html/content.php
{YARA}eval_post : /home/example2/public_html/wp-includes/63292236.php
{YARA}webshell_webshell_cnseay02_1 : /home/example3/public_html/content.php
{YARA}eval_post : /home/example4/public_html/wp-admin/28855846.php
{HEX}php.generic.malware.442 : /home/example5/public_html/wp-22.php
{HEX}php.generic.cav7.421 : /home/example5/public_html/SEUN.php
{HEX}php.generic.malware.442 : /home/example5/public_html/Webhook.php0 -
Google has deindexed a page it thinks is set to 'noindex', but is in fact still set to 'index'
A page on our WordPress powered website has had an error message thrown up in GSC to say it is included in the sitemap but set to 'noindex'. The page has also been removed from Google's search results. Page is https://www.onlinemortgageadvisor.co.uk/bad-credit-mortgages/how-to-get-a-mortgage-with-bad-credit/ Looking at the page code, plus using Screaming Frog and Ahrefs crawlers, the page is very clearly still set to 'index'. The SEO plugin we use has not been changed to 'noindex' the page. I have asked for it to be reindexed via GSC but I'm concerned why Google thinks this page was asked to be noindexed. Can anyone help with this one? Has anyone seen this before, been hit with this recently, got any advice...?
Technical SEO | | d.bird0 -
Google is indexing bad URLS
Hi All, The site I am working on is built on Wordpress. The plugin Revolution Slider was downloaded. While no longer utilized, it still remained on the site for some time. This plugin began creating hundreds of URLs containing nothing but code on the page. I noticed these URLs were being indexed by Google. The URLs follow the structure: www.mysite.com/wp-content/uploads/revslider/templates/this-part-changes/ I have done the following to prevent these URLs from being created & indexed: 1. Added a directive in my Htaccess to 404 all of these URLs 2. Blocked /wp-content/uploads/revslider/ in my robots.txt 3. Manually de-inedex each URL using the GSC tool 4. Deleted the plugin However, new URLs still appear in Google's index, despite being blocked by robots.txt and resolving to a 404. Can anyone suggest any next steps? I Thanks!
Technical SEO | | Tom3_150 -
Site indexed by Google, but (almost) never gets impressions
Hi there, I have a question that I wasn't able to give it a reasonable answer yet, so I'm going to trust on all of you. Basically a site has all its pages indexed by Google (I verified with site:sitename.com) and it also has great and unique content. All on-page grades are A with absolutely no negative factors at all. However its pages do not get impressions almost at all. Of course I didn't expect it to be on page 1 since it has been launched on Dec, 1st, but it looks like Google is ignoring (or giving it bad scores) for some reason. Only things that can contribute to that could be: domain privacy on the domain, redirect from the www to the subdomain we use (we did this because it will be a multi-language site, so we'll assign to each country a subdomain), recency (it has been put online on Dec 1st and the domain is just a couple of months old). Or maybe because we blocked crawlers for a few days before the launch? Exactly a few days before Dec 1st. What do you think? What could be the reason for that? Thanks guys!
Technical SEO | | ruggero0 -
Blocked URL parameters can still be crawled and indexed by google?
Hy guys, I have two questions and one might be a dumb question but there it goes. I just want to be sure that I understand: IF I tell webmaster tools to ignore an URL Parameter, will google still index and rank my url? IS it ok if I don't append in the url structure the brand filter?, will I still rank for that brand? Thanks, PS: ok 3 questions :)...
Technical SEO | | catalinmoraru0 -
Why is my blog disappearing from Google index?
My Google blogger blog is about 10 months old. In that time i have worked really hard with adding unique content, building relationships with other bloggers in the same niche, and done some inbound marketing. 2 weeks ago I updated the template to something cleaner, with a little more "wordpress" feel to it. This means i've messed about with the code a lot in these weeks, adding social buttons etc. The problem is that from some point late last week thurs/fri my pages started disappearing from Googles index. I have checked webmaster tools and have no manual actions. My link profile is pretty clean as its a new site, and i have manually checked every piece of content published for plagiarism etc. So what is going on? Did i break my blog? Or is something else amiss? Impressions are down 96% comparing Nov 1-5th to previous 5 days. site is here: http://bit.ly/174beVm Thanks for any help in advance.
Technical SEO | | Silkstream0 -
How to stop my webmail pages not to be indexed on Google ??
when i did a search in google for Site:mywebsite.com , for a list of pages indexed. Surprisingly the following come up " Webmail - Login " Although this is associated with the domain , this is a completely different server , this the rackspace email server browser interface I am sure that there is nothing on the website that links or points to this.
Technical SEO | | UIPL
So why is Google indexing it ? & how do I get it out of there. I tried in webmaster tool but I could not , as it seems like a sub-domain. Any ideas ? Thanks Naresh Sadasivan0 -
CDN Being Crawled and Indexed by Google
I'm doing a SEO site audit, and I've discovered that the site uses a Content Delivery Network (CDN) that's being crawled and indexed by Google. There are two sub-domains from the CDN that are being crawled and indexed. A small number of organic search visitors have come through these two sub domains. So the CDN based content is out-ranking the root domain, in a small number of cases. It's a huge duplicate content issue (tens of thousands of URLs being crawled) - what's the best way to prevent the crawling and indexing of a CDN like this? Exclude via robots.txt? Additionally, the use of relative canonical tags (instead of absolute) appear to be contributing to this problem as well. As I understand it, these canonical tags are telling the SEs that each sub domain is the "home" of the content/URL. Thanks! Scott
Technical SEO | | Scott-Thomas0