Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Track AI Overviews in Keyword Research
      Moz Pro

      Track AI Overviews in Keyword Research

      Try it free!
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Intermediate & Advanced SEO
    4. Google is displaying wrong address

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Google is displaying wrong address

    Intermediate & Advanced SEO
    3
    3
    750
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • Atomicx
      Atomicx last edited by

      I have a client whose Google Places listing is not showing correctly.

      We have control of the page, and have the address verified by postcard. Yet when we view the listing it shows a totally different address that is miles away and on a totally different street.

      We have relogged into manage the business listing and all of the info is correct. We dragged the marker and submitted it to them that they had things wrong and left a note with the right address.

      Why would this happen and how can we fix it? Right now they rank highly but with a blatantly wrong address.

      1 Reply Last reply Reply Quote 0
      • MiriamEllis
        MiriamEllis Subject Expert last edited by

        Hi Noah!

        Without looking at your actual data, I have to generalize here. Here are some things to consider:

        1. Google is pulling the wrong address info from elsewhere on the web. This is a highly common scenario. NAP (name, address, phone number) inconsistencies can cause precisely the problem you are describing. You need to do a citation audit to see if you can find the client's name associated with the wrong location anywhere on the web and clean up any problems you find.

        2. The client has a duplicate Google Places/+ Local listing that is associating them with this address. For more on this, read http://localsearchforum.catalystemarketing.com/google-duplicates-merges/8307-easiest-way-find-out-if-multiple-listings.html

        My advice is to follow through on these first two steps. Then, if you cannot find any of the above issues, your next step would be to

        1. Use the 'report a problem' link on your Google+ Local listing to report the issue. Give it a couple of weeks to see if you get anywhere.

        2. Then, if no change has appeared, use the troubleshooter at https://support.google.com/places/troubleshooter/1386120?hl=en Select the radio button regarding wrong address and then the radio button that says you've already tried using 'report a problem' and this should lead you to the option to have a phone call with Google's phone support. They are getting very good at quick resolution of many issues. *BTW, if you have the new Google Places for Business Dashboard instead of the old one, you will need to use a new troubleshooter. I've only read about this, but can link you to a post about it if you need it. Please, let me know.

        I hope this list of steps, though sort of complicated, will walk you through a process towards resolution.

        1 Reply Last reply Reply Quote 1
        • GTGshops
          GTGshops last edited by

          Hi,

          I think you will find your answer in this blog post http://moz.com/blog/how-business-listings-made-whiteboard-friday

          1 Reply Last reply Reply Quote -1
          • 1 / 1
          • First post
            Last post

          Got a burning SEO question?

          Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


          Start my free trial


          Browse Questions

          Explore more categories

          • Moz Tools

            Chat with the community about the Moz tools.

          • SEO Tactics

            Discuss the SEO process with fellow marketers

          • Community

            Discuss industry events, jobs, and news!

          • Digital Marketing

            Chat about tactics outside of SEO

          • Research & Trends

            Dive into research and trends in the search industry.

          • Support

            Connect on product support and feature requests.

          • See all categories

          Related Questions

          • LindsayE

            Can you index a Google doc?

            We have updated and added completely new content to our state pages. Our old state content is sitting in a our Google drive. Can I make these public to get them indexed and provide a link back to our state pages? In theory it sounds like a great link building strategy... TIA!

            Intermediate & Advanced SEO | | LindsayE
            1
          • gorubbishgo

            How to rank my website in Google UK?

            Hi guys, I own a London based rubbish removal company, but don't have enough jobs. I know for sure that some of my competitors get most of their jobs trough Google searches. I also have a website, but don't receive calls from it at all. Can you please tell me how to rank my website on keywords like: "rubbish removal london", "waste clearance london", "junk collection london" and other similar keywords? I know that for person like me (without much experience in online marketing) will be difficult task to optimize the website, but at least -  I need some advices from where to start. I'm also thinking to hire an SEO but not sure where to find a trusted company. Most importantly I have no idea how much should pay to expect good results? What is too much and what is too low? I will appreciate all advices.

            Intermediate & Advanced SEO | | gorubbishgo
            0
          • bjs2010

            How to find all indexed pages in Google?

            Hi, We have an ecommerce site with around 4000 real pages. But our index count is at 47,000 pages in Google Webmaster Tools. How can I get a list of all pages indexed of our domain? trying to locate the duplicate content. Doing a "site:www.mydomain.com" only returns up to 676 results... Any ideas? Thanks, Ben

            Intermediate & Advanced SEO | | bjs2010
            0
          • KateV

            Does Google hate wordpress?

            I have my categories pages set to noindex, follow. I deactivated the author and date based archives, and all the /page/2 /page/3 are noindex. Is this the right approach? I had thought about adding some text to the topic of each category page and then changing them to index. I'm using showing recent post excerpts on the homepage. Another other suggestions? I think two of my sites are in panda for no good reason. It seems like non-wordpress blogs in my industry do better than comparable wordpress sites.

            Intermediate & Advanced SEO | | KateV
            0
          • SEOSponge

            Multiple Authors Google + Authorship

            Hello, I took a look through past questions but can't seem to find a definitive answer on setting up Google + Authorship credit (for multiple authors) using a Wordpress blog. Has anyone had experience setting this up? Or could you recommend solid reading/research? I took a look at a couple of Wordpress plug in's but just found them very confusing (so did our IT contact who will ultimately be setting up code for this.) Any direction or advice is appreciated.

            Intermediate & Advanced SEO | | SEOSponge
            0
          • Ouzan

            My own brand name disappeared from google?

            Hi, about 20-30 hours ago my own brand name disappeared from google results (We redirected old domain to new one about a month ago) My website is: www.websiteplanet.com If you search for Website Planet in google you will not find our homepage any longer.
            Not only that the brand name disappeared but we also dropped in rankings and lost about %50 of the organic traffic we had. It's important for me to say that we have never done any sort of blackhat or even greyhat SEO, at all. I could probably come up with many ideas of why it happened but maybe one of you mozzers already experienced this and could enlighten me. Will really appreciate any kind of response/help. Thanks.

            Intermediate & Advanced SEO | | Ouzan
            0
          • BeytzNet

            Does Google read texts when display=none?

            Hi, In our e-commerce site on category pages we have pagination (i.e toshiba laptops page 1, page 2 etc.). We implement it with rel='next' and 'prev' etc. On the first page of each category we display a header with lots of text information. This header is removed on the following pages using display='none'. I wondered if since it is only a css display game google might still read it and consider duplicated content. Thanks

            Intermediate & Advanced SEO | | BeytzNet
            0
          • hellemans

            Check Google ban on domainname

            Hello all, If I wanted to know if a domainname has a google ban on it would the following be a good idea to test it. Place an article on the domain page with unique content and then link to the page so its gets indexed and then link to the article from a well indexed page. If it doesn't get indexed there might be a ban on the page, if it does get indexed there is no ban on the page... Or are there other points I should keep in mind while doing this. All help is very welcome. Cheers, Arnout

            Intermediate & Advanced SEO | | hellemans
            0

          Get started with Moz Pro!

          Unlock the power of advanced SEO tools and data-driven insights.

          Start my free trial
          Products
          • Moz Pro
          • Moz Local
          • Moz API
          • Moz Data
          • STAT
          • Product Updates
          Moz Solutions
          • SMB Solutions
          • Agency Solutions
          • Enterprise Solutions
          • Digital Marketers
          Free SEO Tools
          • Domain Authority Checker
          • Link Explorer
          • Keyword Explorer
          • Competitive Research
          • Brand Authority Checker
          • Local Citation Checker
          • MozBar Extension
          • MozCast
          Resources
          • Blog
          • SEO Learning Center
          • Help Hub
          • Beginner's Guide to SEO
          • How-to Guides
          • Moz Academy
          • API Docs
          About Moz
          • About
          • Team
          • Careers
          • Contact
          Why Moz
          • Case Studies
          • Testimonials
          Get Involved
          • Become an Affiliate
          • MozCon
          • Webinars
          • Practical Marketer Series
          • MozPod
          Connect with us

          Contact the Help team

          Join our newsletter
          Moz logo
          © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
          • Accessibility
          • Terms of Use
          • Privacy

          Looks like your connection to Moz was lost, please wait while we try to reconnect.