Google displays the wrong store hours. Can anyone help lead me to the fix?

[Ticket_King]

When doing the following search on Google "Ticket King Milwaukee hours" we see the wrong hours displayed at the top of the page. Just to the left of our places page, you will see "Tuesday hours 8:30-1:00 pm." That 1 pm closing comes up for every weekday, even though we are open until 6 pm weekdays, and 3 pm on Saturdays. I have checked the hours listed on our G+ page, our "Places for Business" page, our "about us" page on our website, and can't find where they are getting this incorrect data. I even went out and checked most of the "List your business" sites that I have registered with.
I have submitted this to Google, but have not heard back. Does anyone have any ideas as to how I can fix this, or at least find out where this bad data is coming from? I did find a company blog post from 2010 that listed our ours in a somewhat confusing way, but it was still correct. (I have since fixed that old post.)

[MiriamEllis]

Hi Paul,

Sometimes, you will get an automated response before action takes place. However, if a month has gone by, I would go the Google And Your Business Forum and report the entire issue, including your report to the troubleshooter. See if a TC will take interest in your plight and escalate for you.

[customerparadigm.com]

If you switch to the "Classic" View of Google Maps, you'll be able to see the Google + page for the Ticket King Inc site:
https://plus.google.com/+TicketKingInc/about?gl=us&hl=en

On this page, I don't see that you have hours listed for your Google Places page.  Other companies often have this listed.

If you have the ability to log into this page and edit it, that might help.  It could be that it was a places page, that was converted into a Google+ page, and now not using the class map function.

When I drill all the way down on the editing of the Google+ page, I do see that you have your hours listed correctly, with just the 1 pm time listed as the closing time for Saturday.  (M-F is listed as 8:30 am - 6:00 pm).

It's also listed correctly on Facebook and Yellow pages.

I might recommend going through this form / system and updating this again, as it might (hopefully) override the 1:00 pm closing time on the Google result:

ticket-king-inc-google-plus-page.jpg suggest-changes-for-ticket-king-inc-google-plus-page.jpg google-results-ticket-king-inc-google-plus-page.jpg

[Ticket_King]

Thanks for the reply. I did submit the issue to Google through that same link around a month ago. I got an automated response, thanking me for submitting the issue.  Nothing further as of today.

To reply in order:

1. We have no “hours” issues related to our two locations that I can see, and if we did I would suspect that Google would get the hours off by an hour.  (One location closes at 5pm, the other at 6pm.)

2. We cleaned up our duplicate places page issue probably 2.5 years ago, and even then, there were no hours on the duplicate page to mess things up.

3. I agree with you that Google has to grab the data from somewhere, so when I went out to look for third party citations, I used the Moz “Get Listed” tool, and also did some refined Google searches to see where the citation might show up.  No luck so far. All those “free listing” pages come up with the proper hours as well.

4. No "split day" issue that I can see.  I can't think that our Saturday hours are messing this up, but that is where we have our 1 pm closing time.

Here’s another twist.  When I submitted the issue to Google, I also pointed out that our “Plus or Places” page does not list our hours when that page comes up in the SERP’s. I don’t have any settings checked off that would hide those hours.

[MiriamEllis]

Hi Paul,

I'm not sure what steps you've taken to report the issue. I would go about reporting this by using the form accessed via the red Contact Us button on this page:

https://support.google.com/places/

Go through the wizard and report that the hours are incorrect.

I, too, am curious about the source of the bad data. In cases like this, we have to assume it is coming from somewhere, because Google doesn't just make things up. Some possibilities to consider:

1. I see your company has more than one location. Could it be that one of these locations has the 8:30 - 1:00 hours and Google is confusing their data with yours?

2. Could you have a duplicate, old Google Place page with the wrong hours on it?

3. Could there be a third party citation you've missed out there with the wrong hours on it.

4. The numbers almost look like a split hour day (e.g. open 8:30 AM - 1 PM, closed for lunch 1 PM - 2 PM, open 2 PM - 6 PM). I wonder if there could be some reason that a split day was listed and Google is only showing the first half of the split day? Just a random guess.

At any rate, please explain exactly what you've done to report the issue so far. I'll be happy to come back to read your further details about this. It's an interesting case, and I can imagine a very frustrating one for your business that needs to be resolved.