Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • SEO Q&A
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • Case Studies
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      What is your Brand Authority?
      Moz

      What is your Brand Authority?

      Check yours now
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • SEO Q&A

        Insights & discussions from an SEO community of 500,000+.

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • Case Studies

        Explore how Moz drives ROI with a proven track record of success.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. Digital Marketing
    3. Branding
    4. Google displays the wrong store hours. Can anyone help lead me to the fix?

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Google displays the wrong store hours. Can anyone help lead me to the fix?

    Branding
    3
    5
    13007
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • Ticket_King
      Ticket_King last edited by

      When doing the following search on Google "Ticket King Milwaukee hours" we see the wrong hours displayed at the top of the page. Just to the left of our places page, you will see "Tuesday hours 8:30-1:00 pm." That 1 pm closing comes up for every weekday, even though we are open until 6 pm weekdays, and 3 pm on Saturdays. I have checked the hours listed on our G+ page, our "Places for Business" page, our "about us" page on our website, and can't find where they are getting this incorrect data. I even went out and checked most of the "List your business" sites that I have registered with.
      I have submitted this to Google, but have not heard back. Does anyone have any ideas as to how I can fix this, or at least find out where this bad data is coming from? I did find a company blog post from 2010 that listed our ours in a somewhat confusing way, but it was still correct. (I have since fixed that old post.)

      1 Reply Last reply Reply Quote 0
      • MiriamEllis
        MiriamEllis Subject Expert last edited by

        Hi Paul,

        Sometimes, you will get an automated response before action takes place. However, if a month has gone by, I would go the Google And Your Business Forum and report the entire issue, including your report to the troubleshooter. See if a TC will take interest in your plight and escalate for you.

        1 Reply Last reply Reply Quote 1
        • customerparadigm.com
          customerparadigm.com last edited by

          If you switch to the "Classic" View of Google Maps, you'll be able to see the Google + page for the Ticket King Inc site:
          https://plus.google.com/+TicketKingInc/about?gl=us&hl=en

          On this page, I don't see that you have hours listed for your Google Places page.  Other companies often have this listed.

          If you have the ability to log into this page and edit it, that might help.  It could be that it was a places page, that was converted into a Google+ page, and now not using the class map function.

          When I drill all the way down on the editing of the Google+ page, I do see that you have your hours listed correctly, with just the 1 pm time listed as the closing time for Saturday.  (M-F is listed as 8:30 am - 6:00 pm).

          It's also listed correctly on Facebook and Yellow pages.

          I might recommend going through this form / system and updating this again, as it might (hopefully) override the 1:00 pm closing time on the Google result:

          ticket-king-inc-google-plus-page.jpg suggest-changes-for-ticket-king-inc-google-plus-page.jpg google-results-ticket-king-inc-google-plus-page.jpg

          1 Reply Last reply Reply Quote 1
          • Ticket_King
            Ticket_King @MiriamEllis last edited by

            Thanks for the reply. I did submit the issue to Google through that same link around a month ago. I got an automated response, thanking me for submitting the issue.  Nothing further as of today.

            To reply in order:

            1. We have no “hours” issues related to our two locations that I can see, and if we did I would suspect that Google would get the hours off by an hour.  (One location closes at 5pm, the other at 6pm.)

            2. We cleaned up our duplicate places page issue probably 2.5 years ago, and even then, there were no hours on the duplicate page to mess things up.

            3. I agree with you that Google has to grab the data from somewhere, so when I went out to look for third party citations, I used the Moz “Get Listed” tool, and also did some refined Google searches to see where the citation might show up.  No luck so far. All those “free listing” pages come up with the proper hours as well.

            4. No "split day" issue that I can see.  I can't think that our Saturday hours are messing this up, but that is where we have our 1 pm closing time.

            Here’s another twist.  When I submitted the issue to Google, I also pointed out that our “Plus or Places” page does not list our hours when that page comes up in the SERP’s. I don’t have any settings checked off that would hide those hours.

            1 Reply Last reply Reply Quote 0
            • MiriamEllis
              MiriamEllis Subject Expert last edited by

              Hi Paul,

              I'm not sure what steps you've taken to report the issue. I would go about reporting this by using the form accessed via the red Contact Us button on this page:

              https://support.google.com/places/

              Go through the wizard and report that the hours are incorrect.

              I, too, am curious about the source of the bad data. In cases like this, we have to assume it is coming from somewhere, because Google doesn't just make things up. Some possibilities to consider:

              1. I see your company has more than one location. Could it be that one of these locations has the 8:30 - 1:00 hours and Google is confusing their data with yours?

              2. Could you have a duplicate, old Google Place page with the wrong hours on it?

              3. Could there be a third party citation you've missed out there with the wrong hours on it.

              4. The numbers almost look like a split hour day (e.g. open 8:30 AM - 1 PM, closed for lunch 1 PM - 2 PM, open 2 PM - 6 PM). I wonder if there could be some reason that a split day was listed and Google is only showing the first half of the split day? Just a random guess.

              At any rate, please explain exactly what you've done to report the issue so far. I'll be happy to come back to read your further details about this. It's an interesting case, and I can imagine a very frustrating one for your business that needs to be resolved.

              Ticket_King 1 Reply Last reply Reply Quote 0
              • 1 / 1
              • First post
                Last post

              Got a burning SEO question?

              Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


              Start my free trial


              Browse Questions

              Explore more categories

              • Moz Tools

                Chat with the community about the Moz tools.

              • SEO Tactics

                Discuss the SEO process with fellow marketers

              • Community

                Discuss industry events, jobs, and news!

              • Digital Marketing

                Chat about tactics outside of SEO

              • Research & Trends

                Dive into research and trends in the search industry.

              • Support

                Connect on product support and feature requests.

              • See all categories

              Related Questions

              • Ria_

                Why is Google appending a different website's brand name to the end of SERP title?

                I've recently been shown some SERP results where Google is appending a different website's brand name to the end of the SERP title. It's actually rewriting the brand's name to that of the other website. (This is obviously not ideal.) Why would this be? The other website doesn't even stock the same product, so there shouldn't be any confusion there. But even if it did, many websites stock the same products. Just confusing...

                Branding | | Ria_
                1
              • CSawatzky

                Where Does Google Pull the Photo From When You Search For Your Brand?

                Hi All, In doing a search for our brand from our corporate HQ (Learning Tree), I came across a large embedded "ad" so to speak on the right hand side front and center of one of our locations (see attached photo). Clearly this is from Google's Knowledge Graph. We aren't pleased with the photo of a computer screen pulling randomly from our website...we are OK with the map listing though. Anyway to change this? As a note, when you search for "Learning Tree International" (our more official name as the entity as a whole - we have many locations around the world, and also one near our corporate HQ, which is the one that's displaying when you search "Learning Tree" alone), much better imagery of our logo is displayed. That's coming from our corporate G+ page. Any suggestions? Thank you. s0C5ZpT&hXaLhE7 s0C5ZpT&hXaLhE7#1

                Branding | | CSawatzky
                0
              • teconsite

                Best strategies for alcoholic beverages online store

                Hi, we are now creating an strategy for an online store that sells alcoholic beverages and also drinks to mix with them (for example for creating cocktails). The company is located in Spain and wants to begin selling in France. We are thinking of optimizing SEO of the online store, but it is a little difficult cause the description of drinks are really similar, and the inner text too. (Gin is Gin, and you can't describe many things about it. The brand changes, and also the bottle, but it is very difficult to describe a product like that) So we are thinking of creating a content marketing strategy and alsoa social community using facebook and twitter, and so on. As allways we are thinking of a blog and placing the contents there and then distribute then in social networks.... As the the products are alcoholic drinks, we thought that we could give people ideas and recipes of cocktails, and also to create videos about how to prepare those cocktails.But I am not sure about this strategy, specially about the video generation, cause as the products are alcoholic beverages, I am not sure about the policies of Youtube about that kind of issues. I tried to search on the Web and find nothing. This kind of content is for adults only? If so, should we create it anyway? Is it worth it? What kind of strategies will you apply to gain visibility for an store like this? I will apreciatte your comments and advices. Thank you!

                Branding | | teconsite
                0
              • valadas

                Google auto-correct affecting one of my keywords

                Hi there, I have a keyword "finao montreal" that used to rank 8 or 9 in Google serp. All of a sudden it dropped under the top 50 results, I was wondering why and I found out that Google now auto-corrects "finao montreal" to "final montreal". Finao is a well know brand of custom high-end photo albums and I find it strange that Google corrects it. Anyone has an idea on what to do with this situation? Is there a way to provide Google some feedback about the autocorrect?

                Branding | | valadas
                0
              • petrakraft

                Different zoom levels of spots in Google Maps

                Most roadmap imagery is available from zoom levels 0 to 18, for example. With zoom level 0 the whole world can be visible. As we all know, the more we zoom in on Google Maps, the more spots (e.g. name of restaurants, hotels etc.) are visible. Some spots are visible "sooner" - with a lower zoom level, which is of course better for the company. Some companies are only visible with a very high zoom level. If I have a highly branded company is the zoom level lower? Is this the answer for the different display?

                Branding | | petrakraft
                1
              • Superinks

                How do can I compete with 60-80 Domain Authority?

                As the title says, how can I compete with competitors that have a domain authority of 60-80? (Only around 2-3 major competitors) However I would like to compete with them. Is anyone else in this situation? What did you do? I've read a lot about building backlinks etc etc but surely theres more to it. I've got to rank 1500+ subcategories for my niche and it's nearly impossible to do so. Thanks to all who reply!

                Branding | | Superinks
                0
              • tass

                How to get Google to link external review sites in Google Places

                Hi, I have several company profiles in Google Places and Google Sites, I also have the same profiles for those companies in review sites like Yelp! and so on. I have seen that other sites have links on the bottom where Google points to those external review sites, but that doesn't happen for me yet, is there a way to tell Google that I have profiles on other review sites so they can link them or is it Google whenever they find them that will link them? Here's an example: http://maps.google.com/maps/place?cid=14126341780178539960&hl=en At the bottom you'll see that it says: Reviews from around the web Now this is one of mine: http://maps.google.com/maps/place?cid=12168877126282825032&hl=en Now how do I get that line at the bottom provided that I know there are reviews out there in other sites? Is there something I can do? Or is it all about Google doing it whenever they see fit? Thank you!

                Branding | | tass
                0
              • EGOL

                Google Displays Domain / URL Above Description?

                I am seeing a new SERP format from Google. (new for me at least) In the past the title tag would display as the first line of a listing, followed by description and domain / URL. Today I see the domain / URL as the second line. This is placing an emphasis on "Who".  If you have a big brand or a great URL this might be helpful to your CTR. Are you seeing this?  What do you think of it?

                Branding | | EGOL
                0

              Get started with Moz Pro!

              Unlock the power of advanced SEO tools and data-driven insights.

              Start my free trial
              Products
              • Moz Pro
              • Moz Local
              • Moz API
              • Moz Data
              • STAT
              • Product Updates
              Moz Solutions
              • SMB Solutions
              • Agency Solutions
              • Enterprise Solutions
              Free SEO Tools
              • Domain Authority Checker
              • Link Explorer
              • Keyword Explorer
              • Competitive Research
              • Brand Authority Checker
              • MozBar Extension
              • MozCast
              Resources
              • Blog
              • SEO Learning Center
              • Help Hub
              • Beginner's Guide to SEO
              • How-to Guides
              • Moz Academy
              • API Docs
              About Moz
              • About
              • Team
              • Careers
              • Contact
              Why Moz
              • Case Studies
              • Testimonials
              Get Involved
              • Become an Affiliate
              • MozCon
              • Webinars
              • Practical Marketer Series
              • MozPod
              Connect with us

              Contact the Help team

              Join our newsletter
              Moz logo
              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
              • Accessibility
              • Terms of Use
              • Privacy

              Looks like your connection to Moz was lost, please wait while we try to reconnect.