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  4. Problem to log into moz

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Problem to log into moz

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  • Rebeca1
    Rebeca1 last edited by Oct 29, 2013, 11:36 AM

    Every time the moz logs me out from the account and then I can not log in. It shows on the left side my name like I am logged in and then when I want go to community suddenly I am not logged in. It offen shows 502 error. It was first doing on firefox, then I manage to log in chrome and now I had to log in private browsing.

    1 Reply Last reply Reply Quote 2
    • SamWeber
      SamWeber last edited by Oct 29, 2013, 6:43 PM Oct 29, 2013, 6:43 PM

      Hi all!

      Just wanted to let you know that this was due to an SSO issue that we ran into. Our Developers pushed out a fix though so everything should be good to go. Apologies for the inconvenience and hope you all have a great day!

      Best,

      Sam
      Moz Helpster

      1 Reply Last reply Reply Quote 0
      • Rebeca1
        Rebeca1 @crackingmedia last edited by Oct 29, 2013, 1:33 PM Oct 29, 2013, 1:33 PM

        Thank you very much it worked with all the tricks:-)

        All the best

        Iris

        1 Reply Last reply Reply Quote 0
        • crackingmedia
          crackingmedia last edited by Oct 29, 2013, 1:33 PM Oct 29, 2013, 12:20 PM

          There appears to be some sort of redirection loop happening, but I don't know what could be the cause. Possibly a faulty cookie?

          If you paste moz.com/logout into your address bar and hit return, I find you can then login correctly.

          I hope that helps,
          Peter

          Rebeca1 1 Reply Last reply Oct 29, 2013, 1:33 PM Reply Quote 2
          • Chris.Menke
            Chris.Menke last edited by Oct 29, 2013, 1:34 PM Oct 29, 2013, 12:17 PM

            Been having the same problem.  Twice, I logged out, cleared my cookies and logged back in successfully--but I'm not sure that was actually the solution.

            1 Reply Last reply Reply Quote 1
            • GPainter
              GPainter last edited by Oct 29, 2013, 11:37 AM Oct 29, 2013, 11:37 AM

              I've also been having this problem, the workaround I've been using is when you look like you are logged in, log out then re log in and it seems to solve it until it happens again. Hope this helps for now.

              1 Reply Last reply Reply Quote 1
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