Where do the Facebook star ratings come from?
-
I have a client whose FB page has a 5 star rating (apparently from 5 reviews) but I have no clue from where they are aggregated? I tried Google-ing for answers with no luck!
Any idea?
This is the page I am referring to...
-
Cool stuff, thanks guys!
-
Hi Ricky-
I don't think it's THAT surprising. The 41 fans are probably real fans so a few of them may have taken a second to hit a button and give them a rating.
I felt the same was as you at first when we had almost 2000 ratings with just under 22,000 fans. Especially since most of my competitors had less reviews and more fans. Other people have suggested to me that the difference is that our fans are "real fans", as in we earned them and that a few of my competitors have "bought fans", which are unlikely to offer any real value and rating.
Good Luck
Ken
-
Hi Ricky,
Facebook at times asks people to review, especially if its just a star rating from a user it just takes 1 click. With this understanding its very likely actually.
-
Hmmm..are we sure they aren't tying in any third party reviews? My client has 5 reviews and only 41 "likes"...seems unlikely, right? (Also none have comments etc. and you can't find them anywhere on the page aside from the star rating)
-
Ken is on the spot, if the reviewers just click the start rating when they are prompted for a review. The start rating will show up with no review displayed, however if a person leaves an actual text review along side the star rating. The reviews will show up in the top right just like Ken attached!
Hope this helps!
-
Hi-
If the reviewer leaves a comment about the review, you can see it in the reviews section of their facebook page. I have attached a sample from our facebook page to give you to see.
Ken
-
For location pages, Facebook users can give the location a star rating on their page (if you visit the page, you should see it on the right hand column). Facebook will also prompt users to rate places they've visited in the right sidebar. I'm not aware of anywhere you can go to view the reviews, it just appears as a star review at the top of the page.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google SERP shows wrong (and inappropriate) thumbnail for Facebook videos?
Hello I'm running into a strange issue with at least one of my client's video. The video is posted on Facebook. When searching for the video on Google, the SERP shows a completely wrong, and inappropriate, thumbnail image. (And in one case the preview video starts playing within Google SERP.) It also seems that Google is indexing various countries' facebook page for the same video separately (it-it.facebook.com, fr-fr.facebook.com, etc). Note that only the thumbnail and preview video within Google are wrong; if you click on the link, you see the correct video and page. I hesitate to divulge the actual client video, but there are some reports on Google's search community about the same behavior: Here's one that stargs back in March: https://support.google.com/webmasters/thread/33760205?hl=en and a more recent one: https://support.google.com/websearch/thread/71452151?hl=en It looks increasingly like a bug in some google algorithm, but nobody at google seems to acknowledge that. I've unpublished the original video from FB and submitted an 'outdated content' removal to Google, which is pending. In the meantime, my questions for our group of experts here: Has anyone else experienced this and any other suggestionso n how to fix? If we assume that this is not a google bug: how could a malicious actor or black-hat SEO influence Google's algorithms to cause this? Thanks, mickey
Social Media | | infamia0 -
Facebook Contests
Hey Moz Community, I've been reading some articles that Facebook no longer likes if Business Pages run contests on their Pages. I was thinking about doing something super simple with a "Like, Comment, and Share" type of an entry. Does anyone know if this is still allowed - I can't seem to find a concrete answer. Even the guidelines for Facebook seem a bit vague. I could always take the contest offline and use a landing page on my website to generate traffic but that also doesn't help with my social following. Thoughts, insights all welcome. Thanks!
Social Media | | MainstreamMktg0 -
Will Huge bounce rate from social media visits affect SEO or website Ranking according to Google algorithm factors?
We have one website and have posted our blog post url in the social media sites and got almost 5k visits in 3 days’ time, with 11sec avg time on site, zero conversions and with 97% bounce rate. This in turn reduced the total conversion rate for the same month to less than 0.5%. According to google algorithm, these are factors affecting website ranking. Can anyone guide me whether which visits from social media affect our website in any case based on these Analytics factors? Please help me out on the same! Note: Blog post topic was related to latest technology update and the landing page also based in the respective topic as well.
Social Media | | zco_seo0 -
Increasing likes on Facebook - Strategies
What local strategies has anybody used in the past to boost the local likes of a Facebook page. The business concerned is a home improvements company covering a geographical area of the UK. What I would like to do is try and increase the number of likes from our potential target audience in cities and towns that we cover. I don't think Facebook ads are the right choice as many users just ignore them, but would be interested in online and offline marketing strategies that could be used to boost numbers to our Facebook page. The reason this is so important especially in the home improvement space is that most projects are awarded on word of mouth recommendations, so Facebook is the perfect platform.
Social Media | | ocelot0 -
Facebook Like Button vs Like Box
We want to add the Facebook Like and Google Plus One functionality to our website but had a question. Is it better for SEO and usability to use a global Facebook Like Button for people to Like the home page of our website or a Facebook Like Box to Like our Facebook page from our website? I know that we can specify the URL in the Like Button but I wanted to get some feedback. Thanks!
Social Media | | Prager0 -
Facebook Checkin probs for a local business FB fan page
Hi I have a client who has set up Facebook fan page for their physically located local business and they have 'checkedin' to it but not showing on FB page as having been checked in i.e. '0 were here' when i would have thought it should show at least 1 Does anybody know how best to set up FB fan page for a local business so is checkin'able ? or rather just get the checking in aspect of existing page working properly ? (Have followed FB help guidelines) Cheers Dan
Social Media | | Dan-Lawrence0 -
SEO & Social | More SEO effect by liking the page URL rather than the Facebook Page?
SEOMoz Gurus, I am wondering what our best implementation strategy shoul dbe around linking up the Facebook Like button on our pages. Essentially there are two options: A) Linking the button directly to the Facebook Page of the web site so every Like is actually converting into a Facebook "Fan" which can be messaged going forward through our Facebook page. B) Having them like the actual URL which might be more beneficial from an SEO and viral perspective as now a link to the actual URL gets shared on the Liker's facebook wall and it should also be easier to use that lIke for Google & Co. as it's tied to the actual URL not a random Facebook page given that search engines already convert those signals. Both approaches obviously have their benefits. Are there any common guidelines on what is a better approach to take from a pure SEO perspective? Thanks /Thomas
Social Media | | tomypro0 -
Experiment: Facebook Page vs Branded Domain
This is a followup to a Q&A posted by fideaux64 taking it from speculative to practical level. Question: Can a popular social profile page outrank an exact match branded domain. Domain: http://erasethethought.com/ Facebook: http://www.facebook.com/pages/Erase-The-Thought/111096868913182 Myspace: http://www.myspace.com/erase_the_thought Results: http://www.google.com.au/search?q=erase%20the%20thought This experiment is currently in progress. You're welcome to comment and participate. Note: Please do not link to the main domain - only Facebook or Myspace.
Social Media | | Dan-Petrovic1