Where do the Facebook star ratings come from?
-
I have a client whose FB page has a 5 star rating (apparently from 5 reviews) but I have no clue from where they are aggregated? I tried Google-ing for answers with no luck!
Any idea?
This is the page I am referring to...
-
Cool stuff, thanks guys!
-
Hi Ricky-
I don't think it's THAT surprising. The 41 fans are probably real fans so a few of them may have taken a second to hit a button and give them a rating.
I felt the same was as you at first when we had almost 2000 ratings with just under 22,000 fans. Especially since most of my competitors had less reviews and more fans. Other people have suggested to me that the difference is that our fans are "real fans", as in we earned them and that a few of my competitors have "bought fans", which are unlikely to offer any real value and rating.
Good Luck
Ken
-
Hi Ricky,
Facebook at times asks people to review, especially if its just a star rating from a user it just takes 1 click. With this understanding its very likely actually.
-
Hmmm..are we sure they aren't tying in any third party reviews? My client has 5 reviews and only 41 "likes"...seems unlikely, right? (Also none have comments etc. and you can't find them anywhere on the page aside from the star rating)
-
Ken is on the spot, if the reviewers just click the start rating when they are prompted for a review. The start rating will show up with no review displayed, however if a person leaves an actual text review along side the star rating. The reviews will show up in the top right just like Ken attached!
Hope this helps!
-
Hi-
If the reviewer leaves a comment about the review, you can see it in the reviews section of their facebook page. I have attached a sample from our facebook page to give you to see.
Ken
-
For location pages, Facebook users can give the location a star rating on their page (if you visit the page, you should see it on the right hand column). Facebook will also prompt users to rate places they've visited in the right sidebar. I'm not aware of anywhere you can go to view the reviews, it just appears as a star review at the top of the page.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How i can lose likes (from facebook) on a category page
Hello guys, Look i have here a stupid problem:
Social Media | | Shanaki
somehow i lost likes from facebook, i don't know how. And that is between 27 January till 23 February. You can see here a open site explorer check : check it here . And today (23 February) i have only 1 (witch is mine) please check picture here: check it here . Can somebody tell how i can lose likes ? :))) you can check it live here: https://wo-men.ro/huse-iphone-6 i just put a bar in idea of Hello bar :)) With respect,
Shanaki0 -
How to coordinate blog, facebook and twitter.
I have a small law firm with a website including a blog, as well as accounts with Twitter and FB. I usually write a blog on the website then reference and link to that blog from twitter and FB. I also do short blogs that are basically links to other interesting articles about my field, and link to those as well. Is this helpful or correct from he perspective of SEO for the website? Is there a particular way to do this? I have much to learn so any comments are welcome. Many thanks.
Social Media | | NCCompLawyer0 -
What to post on my facebook page for maximum results
Hello, What do you recommend I post on my facebook page for maximum reach?: http://www.facebook.com/pages/Bob-Weikel-Associates/217292791620485 my site: bobweikel(dot)com and how often? It can't be too time consuming. I'll invite more friends once I have some content. Thanks!
Social Media | | BobGW0 -
Facebook: How do you post to a brand's page, as your own brand page?
Eg, if you are an administrator of "Funco" which has a FB page, how do you post on the wall of "Followerwonk" as "Funco", not your personal FB account?
Social Media | | sftravel0 -
Buying Facebook Likes...
I have been approached numerous times by these companies claiming to provide hundreds if not thousands of 'real' Facebook Likes. Has anyone have had any experience with them?
Social Media | | dhidalgo10 -
Adding large facebook like box
How do you add a facebook like box to the home page here nlpca(dot)com It's a large like box with pictures. I added this below the body: and this on our site (Joomla site): http://www.facebook.com/pages/The-NLP-Coaching-Institute-of-California/187804434598142" data-width="217" data-show-faces="true" data-stream="false" data-header="true">
Social Media | | BobGW
What am I doing wrong?0 -
Facebook Comment Notifications
I setup Facebook comments on my site using the iframe setup. I thought FB would notify me whenever someone comments on my website, but that is not the case. Now people are commenting and I would have to look through hundreds of pages on my site to reply to their questions. I searched the web on how to do this, but I am lost when looking at the steps. Can anyone help provide clear instructions on how to notify me of my website comments on my FB page or by email?
Social Media | | TheDude0 -
Facebook Reach from 1,200 to less than 20 in 24 hours?
I created ad #1 in facebook ran it for a marked time frame. Target audience 1200. Reached 248. Created ad #2. Wanted to test it against ad #1 for same audience, but now Facebook says the target audience is less than 20 people. Huh? Facebook can't be loosing people that fast. Why would this happen? Is it simply a glitch?
Social Media | | Thos0030