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  5. 2 phone numbers in our SERP snippet are incorrect. How do I fix it?

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2 phone numbers in our SERP snippet are incorrect. How do I fix it?

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  • FOTF_DigitalMarketing
    FOTF_DigitalMarketing last edited by Jun 10, 2014, 4:44 PM

    At the special rich snippet at the top of the SERP, we have 5 phone numbers, but 2 of them are for something specific and need to be removed. Do you know how to do this?

    I've looked up the 2 phone numbers and they appear to only be on PDF documents.

    Any ideas?

    1 Reply Last reply Reply Quote 0
    • Davinia22
      Davinia22 Subscriber @MiriamEllis last edited by Jun 20, 2014, 12:12 AM Jun 20, 2014, 12:12 AM

      If you find that the other mentions of the phone numbers are on directory sites like DMOZ (which can take along time to get edits) you can add this code to the head section of the homepage:

      1 Reply Last reply Reply Quote 0
      • MiriamEllis
        MiriamEllis Subject Expert last edited by Jun 11, 2014, 3:28 PM Jun 11, 2014, 3:28 PM

        Hi Mike,

        If the numbers exist anywhere, Google can decide to pull them. You should search Google for the existence of these phone numbers anywhere on the web (just to be sure they're not only in the PDFs) and then remove those numbers if having them pulled by Google in this manner is having a negative enough impact. Eventually, you should see them drop off.

        Davinia22 1 Reply Last reply Jun 20, 2014, 12:12 AM Reply Quote 1
        • benjaminmarcinc
          benjaminmarcinc last edited by Jun 11, 2014, 12:11 PM Jun 11, 2014, 12:11 PM

          Are the pdf documents controlled by you? Can you edit them?

          1 Reply Last reply Reply Quote 0
          • Saijo.George
            Saijo.George last edited by Jun 10, 2014, 10:50 PM Jun 10, 2014, 10:50 PM

            its hard to say what might be causing it without looking at the site. My best guess would be to see if its being pulled form any old G+ Local pages or schema.org markup on the site.

            1 Reply Last reply Reply Quote 0
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