Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Turn SEO data into actionable content briefs

      Turn SEO data into actionable content briefs

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      Let your business shine with Listings AI

      Let your business shine with Listings AI

      Get found
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Access 20 years of data with flexible pricing
      Moz API

      Access 20 years of data with flexible pricing

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Local SEO
    4. Local Listings
    5. 2 phone numbers in our SERP snippet are incorrect. How do I fix it?

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    2 phone numbers in our SERP snippet are incorrect. How do I fix it?

    Local Listings
    5
    5
    921
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • FOTF_DigitalMarketing
      FOTF_DigitalMarketing last edited by

      At the special rich snippet at the top of the SERP, we have 5 phone numbers, but 2 of them are for something specific and need to be removed. Do you know how to do this?

      I've looked up the 2 phone numbers and they appear to only be on PDF documents.

      Any ideas?

      1 Reply Last reply Reply Quote 0
      • Davinia22
        Davinia22 Subscriber @MiriamEllis last edited by

        If you find that the other mentions of the phone numbers are on directory sites like DMOZ (which can take along time to get edits) you can add this code to the head section of the homepage:

        1 Reply Last reply Reply Quote 0
        • MiriamEllis
          MiriamEllis Subject Expert last edited by

          Hi Mike,

          If the numbers exist anywhere, Google can decide to pull them. You should search Google for the existence of these phone numbers anywhere on the web (just to be sure they're not only in the PDFs) and then remove those numbers if having them pulled by Google in this manner is having a negative enough impact. Eventually, you should see them drop off.

          Davinia22 1 Reply Last reply Reply Quote 1
          • benjaminmarcinc
            benjaminmarcinc last edited by

            Are the pdf documents controlled by you? Can you edit them?

            1 Reply Last reply Reply Quote 0
            • Saijo.George
              Saijo.George last edited by

              its hard to say what might be causing it without looking at the site. My best guess would be to see if its being pulled form any old G+ Local pages or schema.org markup on the site.

              1 Reply Last reply Reply Quote 0
              • 1 / 1
              • First post
                Last post

              Got a burning SEO question?

              Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


              Start my free trial


              Browse Questions

              Explore more categories

              • Moz Tools

                Chat with the community about the Moz tools.

              • SEO Tactics

                Discuss the SEO process with fellow marketers

              • Community

                Discuss industry events, jobs, and news!

              • Digital Marketing

                Chat about tactics outside of SEO

              • Research & Trends

                Dive into research and trends in the search industry.

              • Support

                Connect on product support and feature requests.

              • See all categories

              Related Questions

              • AnkitS.1990

                Incorrect Image is Displaying on Google My Business Knowledge Graph - Need Urgent Solution??

                Incorrect Image is Displaying on Google My Business for our company. We have updated new image on google business But still, Google is fetching and showing old image on the google my business knowledge panel. What will be the right fix for this? Our site URL :  www.yolobus.in

                Local Listings | | AnkitS.1990
                0
              • TonikSEO

                Multiple language in site links on SERP

                hi there guys! I have this client that sells roofing reparation. His site is in two languages. In this image here, the green square are the results in english and red square in french. The picture is from a english SERP. What would you guys do to make sure that the SERP shows the right language to users on Google? It is very important for us to have both language separated. Our region is bilingual so, it's a big problem! The original language of the site is in french and I don't have any problem with this version. But when i checked the english side, there is this problem... mixing language in the SERP is not very good for my ROI. Thanks guys!  toiture2.png

                Local Listings | | TonikSEO
                0
              • alihus

                Google My Business for 2 Websites With the Same Location

                Hi,
                My client has two separate websites with different business names but under one location and phone number. The websites are for two separate services that he offers.
                My question is that if creating two Google+ for business pages for the two businesses bad for their SEO or local ranks?
                And what about creating local listings for both?(This does not seem logical to me personally!!)
                Thank you for the kind answers in advance.

                Local Listings | | alihus
                0
              • Ryan_V

                NPA. Adding two new locations. What phone numbers to use?

                Hi everyone, Our client wants to add two new locations. Not sure what phone number to use.
                We have main phone 800 number, with no adders associated, and local phone numbers for locations which we do SEO for. New two locations are not for SEO purposes. Client just want them to be listed on website and on major directories for now. Understanding NPA importance:
                Should we use main 800 for both locations? 
                Should we get new phone numbers for each one? Thanks

                Local Listings | | Ryan_V
                0
              • Rich_Coffman

                2 Businesses + Same Address = Not a Problem?

                Imagine someone who has 2 separate businesses with the same (home) address. Both are verified Google My Business G+ pages, each with its own separate website. Essentially the old business that is being de-emphasized is a guitar lesson teacher's studio. This G+ page is set as a storefront where people come to. The new business is similar, it is music lessons (private in-home instruction). This G+ page is set to have a service area - this goes along with their new business model. We all know that consistent NAP is essential BUT do you think these are competing against each other because they share an address even though the businesses are separate?

                Local Listings | | Rich_Coffman
                0
              • wcksmith1

                Two businesses - using separate suite numbers

                I have a client that has an office in a particular suite (Suite 101) at a local address. They rent the space so they cannot just add another suite number.  They are going to have two websites for two different businesses run from the same location.  They will have separate local phone numbers for each business.  Is it too much of a stretch for them to show one as "Suite 101-A" and the other as "Suite 101-B" for their local pages?  One of the businesses is very new with few citations at this point.  The other has not started up yet, so we have better  control of the citations that will be created. I've seen similar questions posted, but not one that addresses this specific issue. Thanks for any advice!

                Local Listings | | wcksmith1
                0
              • brfieger

                2 businesses same phone number

                I was wondering how I should approach a scenario where I am optimizing two different companies websites that have the same phone number but different addresses. This sounds like a weird scenario, however it is out of my control. Is treating them as two separate companies fine, or do I have to take special precautions when submitting business directories and what not? Thanks for everyone's help! As a side note, is their a way to use Moz Local with both companies, right now it is getting confused as to what business belongs to what listing.

                Local Listings | | brfieger
                0
              • Brainlane

                Targeting both Dutch countries .NL & .BE --> 2 ccTLD's using rel-alternate or just one TLD?

                We want to target both Dutch countries .NL & .BE (Belgium & Netherlands).
                Should we go for the 2 ccTLD's using rel-alternate, or go for one TLD, .EU or similar? We currently have an SEO project going on where DNS.be & DNS.nl are equally important. Currently we are using the rel-alternate meta data. The .be website is doing fantastic, the .nl one seems stagnant and not really getting to target. For a similar project, we are now wondering whether we should go for the same approach, or just pick one TLD (.EU or similar). Note: we cannot create content that is regionally specific, since the content is just what it is and cannot be altered.

                Local Listings | | Brainlane
                0

              Get started with Moz Pro!

              Unlock the power of advanced SEO tools and data-driven insights.

              Start my free trial
              Products
              • Moz Pro
              • Moz Local
              • Moz API
              • Moz Data
              • STAT
              • Product Updates
              Moz Solutions
              • SMB Solutions
              • Agency Solutions
              • Enterprise Solutions
              • Digital Marketers
              Free SEO Tools
              • Domain Authority Checker
              • Link Explorer
              • Keyword Explorer
              • Competitive Research
              • Brand Authority Checker
              • Local Citation Checker
              • MozBar Extension
              • MozCast
              Resources
              • Blog
              • SEO Learning Center
              • Help Hub
              • Beginner's Guide to SEO
              • How-to Guides
              • Moz Academy
              • API Docs
              About Moz
              • About
              • Team
              • Careers
              • Contact
              Why Moz
              • Case Studies
              • Testimonials
              Get Involved
              • Become an Affiliate
              • MozCon
              • Webinars
              • Practical Marketer Series
              • MozPod
              Connect with us

              Contact the Help team

              Join our newsletter
              Moz logo
              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
              • Accessibility
              • Terms of Use
              • Privacy

              Looks like your connection to Moz was lost, please wait while we try to reconnect.