undefined
Skip to content
Moz logo Menu open Menu close
  • Products
    • Moz Pro
    • Moz Pro Home
    • Moz Local
    • Moz Local Home
    • STAT
    • Moz API
    • Moz API Home
    • Compare SEO Products
    • Moz Data
  • Free SEO Tools
    • Domain Analysis
    • Keyword Explorer
    • Link Explorer
    • Competitive Research
    • MozBar
    • More Free SEO Tools
  • Learn SEO
    • Beginner's Guide to SEO
    • SEO Learning Center
    • Moz Academy
    • SEO Q&A
    • Webinars, Whitepapers, & Guides
  • Blog
  • Why Moz
    • Agency Solutions
    • Enterprise Solutions
    • Small Business Solutions
    • Case Studies
    • The Moz Story
    • New Releases
  • Log in
  • Log out
  • Products
    • Moz Pro

      Your all-in-one suite of SEO essentials.

    • Moz Local

      Raise your local SEO visibility with complete local SEO management.

    • STAT

      SERP tracking and analytics for enterprise SEO experts.

    • Moz API

      Power your SEO with our index of over 44 trillion links.

    • Compare SEO Products

      See which Moz SEO solution best meets your business needs.

    • Moz Data

      Power your SEO strategy & AI models with custom data solutions.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Free SEO Tools
    • Domain Analysis

      Get top competitive SEO metrics like DA, top pages and more.

    • Keyword Explorer

      Find traffic-driving keywords with our 1.25 billion+ keyword index.

    • Link Explorer

      Explore over 40 trillion links for powerful backlink data.

    • Competitive Research

      Uncover valuable insights on your organic search competitors.

    • MozBar

      See top SEO metrics for free as you browse the web.

    • More Free SEO Tools

      Explore all the free SEO tools Moz has to offer.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Learn SEO
    • Beginner's Guide to SEO

      The #1 most popular introduction to SEO, trusted by millions.

    • SEO Learning Center

      Broaden your knowledge with SEO resources for all skill levels.

    • On-Demand Webinars

      Learn modern SEO best practices from industry experts.

    • How-To Guides

      Step-by-step guides to search success from the authority on SEO.

    • Moz Academy

      Upskill and get certified with on-demand courses & certifications.

    • MozCon

      Save on Early Bird tickets and join us in London or New York City

    Unlock flexible pricing & new endpoints
    Moz API

    Unlock flexible pricing & new endpoints

    Find your plan
  • Blog
  • Why Moz
    • Small Business Solutions

      Uncover insights to make smarter marketing decisions in less time.

    • Agency Solutions

      Earn & keep valuable clients with unparalleled data & insights.

    • Enterprise Solutions

      Gain a competitive edge in the ever-changing world of search.

    • The Moz Story

      Moz was the first & remains the most trusted SEO company.

    • Case Studies

      Explore how Moz drives ROI with a proven track record of success.

    • New Releases

      Get the scoop on the latest and greatest from Moz.

    Surface actionable competitive intel
    New Feature

    Surface actionable competitive intel

    Learn More
  • Log in
    • Moz Pro
    • Moz Local
    • Moz Local Dashboard
    • Moz API
    • Moz API Dashboard
    • Moz Academy
  • Avatar
    • Moz Home
    • Notifications
    • Account & Billing
    • Manage Users
    • Community Profile
    • My Q&A
    • My Videos
    • Log Out

The Moz Q&A Forum

  • Forum
  • Questions
  • Users
  • Ask the Community

Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

  1. Home
  2. SEO Tactics
  3. Intermediate & Advanced SEO
  4. How recovering the ranking after an hacking

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

How recovering the ranking after an hacking

Intermediate & Advanced SEO
3
5
1.5k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as question
Log in to reply
This topic has been deleted. Only users with question management privileges can see it.
  • AlessiaCamera
    AlessiaCamera last edited by Jul 2, 2017, 3:16 PM

    Hello,

    I'm Alexia and a few months ago (end of March) my site has been hacked: hackers have created more than 30.000 links in Japanese to sell tires.

    I've successfully removed the hack and after 14 days of struggle even decided to change the domain to Siteground as they've been really keen to help.

    I still have some problems and I desperately need your tips.

    • In search console, Google is informing about the +30.000 404 errors due to the content created by hackers which is not available anymore. I've been advised to redirect those links to 410 as they might have penalty effects in the SERP

    • I have 50 503 server errors recognised by Google back in April but still there. What should I do to solve them?

    • I still have a lot of traffic from Japan, even if I've removed all the content and ask Googled to disavow spamming backlinks. Do you think I have on page keywords? I don't understand how they can still find me.

    • Those KWs are indexed in analytics, but not effective clicks, as the content is not there anymore. I also asked Google to remove links in search console with the tool removing links but not all of my requests have been accepted.

    • My site disappeared from the organic results even if it hasn't been recognised as hacked in Google (there wasn't any manual actions on the Search Console). What can I do to gain the organic positioning once again? I've just tried to use the “Fetch as Google” option on search console for the entire website.

    Thank you all and I look forward to your replies.

    Thanks!

    Alessia

    1 Reply Last reply Reply Quote 0
    • JonoAlderson
      JonoAlderson last edited by Aug 3, 2017, 5:03 PM Aug 3, 2017, 5:03 PM

      Hey Alessia,

      So, there are quite a few moving parts here; let's go through them one by one...

      When you say that you've changed domain to siteground, what does that mean, exactly? There are a lot of nuances and a lot of potential complexity surrounding changing domains and sites; something I've written about recently on Moz. It'd be good to understand whether this was a just a domain migration (and if so, how it was managed), or something more complex or comprehensive.

      If you could answer that, it'd provide a lot of useful context for helping to diagnose your problem, and working towards some options/answers.

      In the meantime...

      • With regards to the traffic you're still getting from Japan, I wouldn't be too concerned. It's doubtful that it's harming you, although, if it's coming through as a result of a hacked site, I'd wonder if some/all of it might actually be bot traffic - are you tracking it in Google Analytics / similar, and can you get a feel for whether it looks like normal browsing behaviour (or something a little more robotic)?
      • With regards to the errors reported in Search Console, I wouldn't worry too much. If you're confident that you've resolved the issue, the error reports are just paperwork - they don't harm you in any way, and you can tick them off a little at a time. Unfortunately, there's no fast way to do this, and you can only remove 100 (I think?) per day, without using their API; but it really doesn't matter too much. Still, it's worthwhile clearing them out, because you'll want to be able to see any new or remaining issues in the future.
      1 Reply Last reply Reply Quote 0
      • AlessiaCamera
        AlessiaCamera @benesmartin last edited by Aug 2, 2017, 6:24 AM Aug 2, 2017, 6:24 AM

        I did everything, my site is clean now.

        My question is: which are the next steps in terms of SEO? Obviously, my ranking is not the same as before and I'm looking for replies to all the questions I asked in my message. Thanks

        1 Reply Last reply Reply Quote 0
        • JonoAlderson
          JonoAlderson last edited by Aug 1, 2017, 4:49 PM Aug 1, 2017, 4:49 PM

          Hey Alessia,

          Just wanted to ping you a note to let you know that I'm looking at and thinking about this, and intending to get back to you tomorrow with a structured answer and some direction.

          1 Reply Last reply Reply Quote 1
          • topic:timeago_earlier,13 days
          • benesmartin
            benesmartin last edited by Jul 19, 2017, 6:49 AM Jul 19, 2017, 6:49 AM

            Hey Alessia,

            It's quite challenging to recover after your site was hacked.

            In this case, I'd recommend doing all the steps in this article and then request a review by Google itself to look at your site and mark it as healthy again.

            Try this first and if you need any further help, feel free to let me know. Cheers, Martin

            AlessiaCamera 1 Reply Last reply Aug 2, 2017, 6:24 AM Reply Quote 1
            • 1 / 1
            1 out of 5
            • First post
              1/5
              Last post

            Got a burning SEO question?

            Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


            Start my free trial


            Browse Questions

            Explore more categories

            • Moz Tools

              Chat with the community about the Moz tools.

            • SEO Tactics

              Discuss the SEO process with fellow marketers

            • Community

              Discuss industry events, jobs, and news!

            • Digital Marketing

              Chat about tactics outside of SEO

            • Research & Trends

              Dive into research and trends in the search industry.

            • Support

              Connect on product support and feature requests.

            • See all categories

            Related Questions

            • ForumOne

              Ranking dropped after changing title tag

              I recently changed my company's site homepage title tag to make it start with our target keyword. The page was originally at page #7 or #8 and dropped to page #17 directly after I changed the page title. Is this normal? Is it's a temporary drop or should I change it back to the previous title.

              Intermediate & Advanced SEO | Dec 14, 2017, 11:25 AM | ForumOne
              0
            • Maayboli

              How to rank if you are an aggregator or a directory of resource?

              Most of the SEO suggestions (great quality content, long form content, engagement rate/time on the page, authority inbound links ) apply to content oriented site. But what should you do if you are an aggregator or a resource directory?  You aim is to send the user faster to other site they are looking for or provide ranking about the resources. In fact at a very basic level you are competing for search engine traffic because they are doing same things. You may have done a hand crafted, human created resource that is better than what algorithms are showing.  And your site  likely to have lot more outgoing links than content. You know you are better (or getting better) since repeat visitors keep coming back. So in these days of Search engines, what a resource directory or aggregator site do to rank? Because even directories need first time visitors till they start coming back again.

              Intermediate & Advanced SEO | Oct 7, 2016, 3:29 PM | Maayboli
              0
            • znotes

              Google Flux in Rankings Or Something More Serious

              Hi all, Two weeks ago i noticed that one of our pages which normally ranks in the top 5 of search results dropped out of the top 50 results. I checked to make sure there were no Google penalties and checked to make sure the page was crawlable. Everything seemed fine and after a few hours our page went back into the number one position. I assumed it was a Google Flux. This number one ranking lasted about a week, today I see my page has dropped out of the top 50 yet again and hasn't come back up. again there are no penalties and there doesn't seem to be issues with the page. I'm hoping it comes back up to the top by tomorrow. What could be causing such a big dip multiple times?

              Intermediate & Advanced SEO | May 2, 2016, 8:21 PM | znotes
              0
            • nm1977

              How to recover google rank after changing the domain name?

              I just started doing SEO for a new client. The case is a bit unique as they build a new website and for some reason lunched in under another domain name. Old name is foodstepsinasia.com and new one is foodstepsinasiatravel.com OLD one is a respected webites with 35 in MOZ page authority and with +15000 incomming link (104 root domains) NEW one is curently on 0 The programmer has just that build the new website has set it up so that when people write or find the old domain name it redirect to the front page of the new website with the new domain name. this caused that my friends lost a lot of their rankings was so I believ it was a very bad solution. But I also think I can get most of the old rankings back, but my question is what to do now to get as much back of the rankings as fast as possible?? A) I believe I must change the domain name back to foodstepsinasia.com on the new website ? O B) Should I on the old website try finding the url of the pages with most page authority and recreate these urls on the new website or should i redict them to a page with related content? Looking forward to feedback from someone who have experience with similar cases. Thanks!

              Intermediate & Advanced SEO | Mar 22, 2015, 9:20 PM | nm1977
              0
            • edward-may

              Ranking on google but not Bing?

              Any reason why I could be ranking for Google but not Bing?  

              Intermediate & Advanced SEO | Feb 23, 2015, 11:56 AM | edward-may
              0
            • RikkiD22

              Recovering from robots.txt error

              Hello, A client of mine is going through a bit of a crisis. A developer (at their end) added Disallow: / to the robots.txt file. Luckily the SEOMoz crawl ran a couple of days after this happened and alerted me to the error. The robots.txt file was quickly updated but the client has found the vast majority of their rankings have gone. It took a further 5 days for GWMT to file that the robots.txt file had been updated and since then we have "Fetched as Google" and "Submitted URL and linked pages" in GWMT. In GWMT it is still showing that that vast majority of pages are blocked in the "Blocked URLs" section, although the robots.txt file below it is now ok. I guess what I want to ask is: What else is there that we can do to recover these rankings quickly? What time scales can we expect for recovery? More importantly has anyone had any experience with this sort of situation and is full recovery normal? Thanks in advance!

              Intermediate & Advanced SEO | Jan 5, 2014, 4:33 PM | RikkiD22
              0
            • Endora

              Why am I not ranking in Google, but I am in Yahoo and Bing?

              The website in question is: www.stbarthexclusives.com Our keywords are currently ranking for both Bing and Yahoo, but we're not appearing anywhere on Google. The website is being crawled successfully, but we still don't have any results. I hoping somebody can point me in the general right direction to fix/correct this problem. Additionally, there's a decent amount of "rel=canonical tags" on the website. If that helps your evaluation. Any advice would be greatly appreciated

              Intermediate & Advanced SEO | Feb 5, 2013, 3:41 AM | Endora
              0
            • bjalc2011

              Could ranking problem be caused by Parked Domain?

              I've been investigating a serious Google ranking drop for a small website in the UK. They used to rank top 5 for about 10 main keywords and overnight on 24/3/12 they lost rankings. They have not ranked in top100 since. Their pages are still indexed and they can still be found for their brand/domain name so they have not been removed completely. I've coverered all the normal issues you would expect to look for and no serious errors exist that would lead to what in effect looks like a penalty. The investigation has led to a an issue about their domain registration setup. The whois record (at domaintools) shows the status as "Registered and Parked or Redirected" which seems a bit unusual. Checking the registration details they had DNS settings pointing correctly to the webhost but also had web forwarding to the domain registrar's standard parked domain page. The domain registrar has suggested that this duplication could have caused ranking problems. What do you think? Is this a realistic reason for their ranking loss? Thanks

              Intermediate & Advanced SEO | Apr 27, 2012, 4:45 AM | bjalc2011
              0

            Get started with Moz Pro!

            Unlock the power of advanced SEO tools and data-driven insights.

            Start my free trial
            Products
            • Moz Pro
            • Moz Local
            • Moz API
            • Moz Data
            • STAT
            • Product Updates
            Moz Solutions
            • SMB Solutions
            • Agency Solutions
            • Enterprise Solutions
            Free SEO Tools
            • Domain Authority Checker
            • Link Explorer
            • Keyword Explorer
            • Competitive Research
            • Brand Authority Checker
            • Local Citation Checker
            • MozBar Extension
            • MozCast
            Resources
            • Blog
            • SEO Learning Center
            • Help Hub
            • Beginner's Guide to SEO
            • How-to Guides
            • Moz Academy
            • API Docs
            About Moz
            • About
            • Team
            • Careers
            • Contact
            Why Moz
            • Case Studies
            • Testimonials
            Get Involved
            • Become an Affiliate
            • MozCon
            • Webinars
            • Practical Marketer Series
            • MozPod
            Connect with us

            Contact the Help team

            Join our newsletter
            Moz logo
            © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
            • Accessibility
            • Terms of Use
            • Privacy

            Looks like your connection to Moz was lost, please wait while we try to reconnect.