Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
How recovering the ranking after an hacking
-
Hello,
I'm Alexia and a few months ago (end of March) my site has been hacked: hackers have created more than 30.000 links in Japanese to sell tires.
I've successfully removed the hack and after 14 days of struggle even decided to change the domain to Siteground as they've been really keen to help.
I still have some problems and I desperately need your tips.
-
In search console, Google is informing about the +30.000 404 errors due to the content created by hackers which is not available anymore. I've been advised to redirect those links to 410 as they might have penalty effects in the SERP
-
I have 50 503 server errors recognised by Google back in April but still there. What should I do to solve them?
-
I still have a lot of traffic from Japan, even if I've removed all the content and ask Googled to disavow spamming backlinks. Do you think I have on page keywords? I don't understand how they can still find me.
-
Those KWs are indexed in analytics, but not effective clicks, as the content is not there anymore. I also asked Google to remove links in search console with the tool removing links but not all of my requests have been accepted.
-
My site disappeared from the organic results even if it hasn't been recognised as hacked in Google (there wasn't any manual actions on the Search Console). What can I do to gain the organic positioning once again? I've just tried to use the “Fetch as Google” option on search console for the entire website.
Thank you all and I look forward to your replies.
Thanks!
Alessia
-
-
Hey Alessia,
So, there are quite a few moving parts here; let's go through them one by one...
When you say that you've changed domain to siteground, what does that mean, exactly? There are a lot of nuances and a lot of potential complexity surrounding changing domains and sites; something I've written about recently on Moz. It'd be good to understand whether this was a just a domain migration (and if so, how it was managed), or something more complex or comprehensive.
If you could answer that, it'd provide a lot of useful context for helping to diagnose your problem, and working towards some options/answers.
In the meantime...
- With regards to the traffic you're still getting from Japan, I wouldn't be too concerned. It's doubtful that it's harming you, although, if it's coming through as a result of a hacked site, I'd wonder if some/all of it might actually be bot traffic - are you tracking it in Google Analytics / similar, and can you get a feel for whether it looks like normal browsing behaviour (or something a little more robotic)?
- With regards to the errors reported in Search Console, I wouldn't worry too much. If you're confident that you've resolved the issue, the error reports are just paperwork - they don't harm you in any way, and you can tick them off a little at a time. Unfortunately, there's no fast way to do this, and you can only remove 100 (I think?) per day, without using their API; but it really doesn't matter too much. Still, it's worthwhile clearing them out, because you'll want to be able to see any new or remaining issues in the future.
-
I did everything, my site is clean now.
My question is: which are the next steps in terms of SEO? Obviously, my ranking is not the same as before and I'm looking for replies to all the questions I asked in my message. Thanks
-
Hey Alessia,
Just wanted to ping you a note to let you know that I'm looking at and thinking about this, and intending to get back to you tomorrow with a structured answer and some direction.
-
Hey Alessia,
It's quite challenging to recover after your site was hacked.
In this case, I'd recommend doing all the steps in this article and then request a review by Google itself to look at your site and mark it as healthy again.
Try this first and if you need any further help, feel free to let me know. Cheers, Martin
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Page rank and menus
Hi, My client has a large website and has a navigation with main categories. However, they also have a hamburger type navigation in the top right. If you click it it opens to a massive menu with every category and page visible. Do you know if having a navigation like this bleeds page rank? So if all deep pages are visible from the hamburger navigation this means that page rank is not being conserved to the main categories. If you click a main category in the main navigation (not the hamburger) you can see the sub pages. I think this is the right structure but the client has installed this huge menu to make it easier for people to see what there is. From a technical SEO is this not bad?
Intermediate & Advanced SEO | | AL123al0 -
Ranking #1 but Bounce Rate is 90%?!
Hi Mozers, We have a page that's ranking #1 for several very high volume queries but the bounce rate is 90%. It's puzzling that the page is ranking so well even though the bounce rate is exceedingly high. The algorithm takes user engagement metrics into account so you would think that it those metrics would push the page down. Having said that, the page does have lots of backlinks. So maybe it's ranking despite the fact that people are clicking out? Does anyone have an idea? Thanks, Yael
Intermediate & Advanced SEO | | yaelslater0 -
Ranking 1st for a keyword - but when 's' is added to the end we are ranking on the second page
Hi everyone - hope you are well. I can't get my head around why we are ranking 1st for a specific keyword, but then when 's' is added to the end of the keyword - we are ranking on the second page. What could be the cause of this? I thought that Google would class both of the keywords the same, in this case, let's say the keyword was 'button'. We would be ranking 1st for 'button', but 'buttons' we are ranking on the second page. Any ideas? - I appreciate every comment.
Intermediate & Advanced SEO | | Brett-S0 -
Help! The website ranks fine but one of my web pages simply won't rank on Google!!!
One of our web pages will not rank on Google. The website as a whole ranks fine except just one section...We have tested and it looks fine...Google can crawl the page no problem. There are no spurious redirects in place. The content is fine. There is no duplicate page content issue. The page has a dozen product images (photos) but the load time of the page is absolutely fine. We have the submitted the page via webmaster and its fine. It gets listed but then a few hours later disappears!!! The site has not been penalised as we get good rankings with other pages. Can anyone help? Know about this problem?
Intermediate & Advanced SEO | | CayenneRed890 -
How to recover google rank after changing the domain name?
I just started doing SEO for a new client. The case is a bit unique as they build a new website and for some reason lunched in under another domain name. Old name is foodstepsinasia.com and new one is foodstepsinasiatravel.com OLD one is a respected webites with 35 in MOZ page authority and with +15000 incomming link (104 root domains) NEW one is curently on 0 The programmer has just that build the new website has set it up so that when people write or find the old domain name it redirect to the front page of the new website with the new domain name. this caused that my friends lost a lot of their rankings was so I believ it was a very bad solution. But I also think I can get most of the old rankings back, but my question is what to do now to get as much back of the rankings as fast as possible?? A) I believe I must change the domain name back to foodstepsinasia.com on the new website ? O B) Should I on the old website try finding the url of the pages with most page authority and recreate these urls on the new website or should i redict them to a page with related content? Looking forward to feedback from someone who have experience with similar cases. Thanks!
Intermediate & Advanced SEO | | nm19770 -
Why am I not ranking in Google, but I am in Yahoo and Bing?
The website in question is: www.stbarthexclusives.com Our keywords are currently ranking for both Bing and Yahoo, but we're not appearing anywhere on Google. The website is being crawled successfully, but we still don't have any results. I hoping somebody can point me in the general right direction to fix/correct this problem. Additionally, there's a decent amount of "rel=canonical tags" on the website. If that helps your evaluation. Any advice would be greatly appreciated
Intermediate & Advanced SEO | | Endora0 -
Could ranking problem be caused by Parked Domain?
I've been investigating a serious Google ranking drop for a small website in the UK. They used to rank top 5 for about 10 main keywords and overnight on 24/3/12 they lost rankings. They have not ranked in top100 since. Their pages are still indexed and they can still be found for their brand/domain name so they have not been removed completely. I've coverered all the normal issues you would expect to look for and no serious errors exist that would lead to what in effect looks like a penalty. The investigation has led to a an issue about their domain registration setup. The whois record (at domaintools) shows the status as "Registered and Parked or Redirected" which seems a bit unusual. Checking the registration details they had DNS settings pointing correctly to the webhost but also had web forwarding to the domain registrar's standard parked domain page. The domain registrar has suggested that this duplication could have caused ranking problems. What do you think? Is this a realistic reason for their ranking loss? Thanks
Intermediate & Advanced SEO | | bjalc20110 -
Sudden rank drop for 1 keyword
A page of mine (http://loginhelper.com/networks/facebook-login/) was ranking in the top 10 for keyword (facebook login) and has been for at least 2 months, moving between 5th and 10th. Suddenly in the last 3 days the rank for the keyword dropped from 7th to 46th, yet none of the other keywords have been affected (they target other pages) and their ranks have continued to improve. I am trying to figure out what caused this sudden drop in the ranking of 1 page (the page has quality mainly text based content and isn't in the least bit shallow or spammy) I have been thinking perhaps a crawl or server error may be to cause leaving the page temporarily unavailable or with a big load time... Otherwise what could cause one page to drop so much so quickly whilst other pages improved their rank?
Intermediate & Advanced SEO | | Netboost0