Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Another company is coming up in search results when I type in my phone number
-
If I search for my client's phone number on Google, without gaps, ie 02036315541, another company comes up at the top of the list. This company has a similar name to ours, but it is in a different town and it does different things. My company name is Energy Contract Renewals https://www.energycontractrenewals.co.uk/ and their company is https://energyrenewals.co.uk. As far as I can see, the other company does not mention our phone number anywhere on their site or on their GMB page so I don't know why they are coming up. We do not come up at all for this search.
However, if I put our phone number in like this: 020 3631 5541, our company does come up and the other company does not.
Anyone know how I can correct this or if it is even possible to do something about it?
-
My pleasure, Maureen!
I'm so glad you asked about Moz Local. We have a whole new-and-improved Moz Local now, and yes, we are definitely supporting the UK. See more here: https://moz.com/help/moz-local
Please write to help@moz.com if you have any questions about what we can do for your clients in the UK, and I'm so glad you found help in the forum.
-
Hi Miriam
Thank you for your very full reply, I appreciate your help. I agree with you it is a low priority and I have pointed this out to the client! The suggestion that Shannon made has already started to produce results and I agree with you that the website needs to have more links and a higher domain authority. We have recently taken over the website and are busy adding content to it as it was quite meagre in its content. Earning backlinks is our next objective.
Question: does Moz Local now work for UK businesses? A couple of years ago I used it for a client and when it came up for renewal I was told by Moz that it no longer supported UK businesses. So Moz gave me a refund as it had accepted online payment for the renewal. I had assumed it still didn't support UK businesses, but if you're saying it does, that's a whole other ball game! Please could you advise on this as I have several clients that would benefit from Moz Local.
Thanks again for all your help.
best regards, Maureen
-
Hi Maureen,
Thank you for bringing your question to the forum. I have a few of thoughts on this:-
First of all, folks are very unlikely to be seeking your business or your services by entering a phone number. So, I would call this concern a very low priority.
-
However, here's what I think may be going on, as I was unable to immediately find anything connecting your phone number with your competitor (something may exist somewhere, but you'd need to hunt to find it if it does): I suspect Google is confused. The similarity in business names and domain names is leading Google to be uncertain about the identity of the business connected with that phone number. Because your competitor has earned more links and has a higher Domain Authority than your business, Google (in their uncertainty) is bringing their SERP entry up above yours. It's certainly weird behavior on their part (if, indeed, there is no asset connecting your number with their business hiding somewhere). But, that's my best guess. Somewhere in Google's system, they are confused about the identities of the two businesses and are conflating them with the same phone number in your phone number search.
-
What to do about this? According to Moz, your numbers stack up against your competitor's like this:
Them:
Page Authority: 25 ; Domain Authority: 19 ; Links: 911
You:
Page Authority: 5 ; Domain Authority: 3 ; Links: 2
As these numbers indicate, your brand is behind in building overall authority, and this is why I strongly suspect that Google is allowing this business to get into the mix of your search engine results because they aren't quite sure whether the competitor's stronger presence is actually a better version of your own business. This is my theory, anyway, and if correct, what you need to do is build up the authority of your domain so that it is firmly associated in Google's mind with your phone number.
You need more links, in short, and, as others have mentioned here, you may well need to start building out your citation set. Moz Local would be our home-grown solution for a UK business like yours needing to ensure that its local platform and directory listings are accurate and complete . You can learn more about it here: https://moz.com/products/local
- Back to the beginning of this: it's unlikely that your brand is being harmed much (if at all) by what you've noticed regarding the phone number. People just don't typically search for brands or services by phone number. But, there is a good chance that your low authority is causing you to be outranked for the keywords that people DO search for in trying to access services like yours. And, what you've noticed is actually a good indicator that Google currently lacks confidence in the information they have about your business. That definitely matters, and so, the best way to build up Google's confidence is to grow your authority. I recommend that you put priority focus on both links and local business listings and that should be a smart start to making Google more confident about who your business is (and who it isn't!).
Hope this helps!
-
-
Hi Colemckeon, thanks very much for your suggestions. I will look for a directory service in the UK as I think those you mentioned might just be for the USA.
-
Maureen,
Shannon gave some great suggestions, but I would also recommend using a directory service to make sure that your number is in the same format through all the business directories you are listed with.
In addition to that, I would recommend submitting your number to a service like white pages reverse number look up or true caller.
It is best to have as many people referencing your phone number as possible so the people searching for you can verify that its you.
Funny side note... If you Google "Call google my business" googles phone number doesn't even show up, but an irrelevant third party companies number does!
-
Although the part I don't understand is how does Google get confused between 2 companies on the basis of a phone number which does not appear on the other company's website anyway?
-
Thanks Shannon, those are all great suggestions, I will try them out. Many thanks
-
A few ideas/questions for you:
1. Have you tried adding a phone number on your home page without the spaces? The front page on your website only includes the phone number WITH the spaces. It might look odd, but you could try putting the phone without spaces into your footer, perhaps near your copyright or the address.
2. Have you tried updating your business on Google? Updating your own GMB profile can help you appear in results and make sure Google isn't confusing you with this other similarly-named company. https://www.google.com/business/
3. Also I took a peek at your search results and when I checked your business on Google Maps, your phone shows up with spaces but also with a +44 code in the beginning. I wonder if that could be part of the issue as well.
Hope one of these ideas help!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should I "no-index" two exact pages on Google results?
Hello everyone, I recently started a new wordpress website and created a static homepage. I noticed that on Google search results, there are two different URLs landing on same content page. I've attached an image to explain what I saw. Should I "no-index" the page url? Google url.JPG In this picture, the first result is the homepage and I try to rank for that page. The last result is landing on same content with different URL. So, should I no-index last result as shown in image?
Technical SEO | | amanda59640 -
Spam URL'S in search results
We built a new website for a client. When I do 'site:clientswebsite.com' in Google it shows some of the real, recently submitted pages. But it also shows many pages of spam url results, like this 'clientswebsite.com/gockumamaso/22753.htm' - all of which then go to the sites 404 page. They have page titles and meta descriptions in Chinese or Japanese too. Some of the urls are of real pages, and link to the correct page, despite having the same Chinese page titles and descriptions in the SERPS. When I went to remove all the spammy urls in Search Console (it only allowed me to temporarily hide them), a whole load of new ones popped up in the SERPS after a day or two. The site files itself are all fine, with no errors in the server logs. All the usual stuff...robots.txt, sitemap etc seems ok and the proper pages have all been requested for indexing and are slowly appearing. The spammy ones continue though. What is going on and how can I fix it?
Technical SEO | | Digital-Murph0 -
Do you need a canonical tag for search and filter pages?
Hi Moz Community, We've been implementing new canonical tags for our category pages but I have a question about pages that are found via search and our filtering options. Would we still need a canonical tag for pages that show up in search + a filter option if it only lists one page of items? Example below. www.uncommongoods.com/search.html/find/?q=dog&exclusive=1 Thanks!
Technical SEO | | znotes0 -
Image Search
Hello Community, I have been reading and researching about image search and trying to find patterns within the results but unfortunately I could not get to a conclusion on 2 matters. Hopefully this community would have the answers I am searching for. 1) Watermarked Images (To remove or not to remove watermark from photos) I see a lot of confusion on this subject and am pretty much confused myself. Although it might be true that watermarked photos do not cause a punishment, it sure does not seem to help. At least in my industry and on a bunch of different random queries I have made, watermarked images are hard to come by on Google's images results. Usually the first results do not have any watermarks. I have read online that Google takes into account user behavior and most users prefer images with no watermark. But again, it is something "I have read online" so I don't have any proof. I would love to have further clarification and, if possible, a definite guide on how to improve my image results. 2) Multiple nested folders (Folder depth) Due to speed concerns our tech guys are using 1 image per folder and created a convoluted folder structure where the photos are actually 9 levels deep. Most of our competition and many small Wordpress blogs outrank us on Google images and on ALL INSTANCES I have checked, their photos are 3, 4 or 5 levels deep. Never inside 9 nested folders.
Technical SEO | | Koki.Mourao
So... A) Should I consider removing the watermark - which is not that intrusive but is visible?
B) Should I try to simplify the folder structure for my photos? Thank you0 -
Inurl: search shows results without keyword in URL
Hi there, While doing some research on the indexation status of a client I ran into something unexpected. I have my hypothesis on what might be happing, but would like a second opinion on this. The query 'site:example.org inurl:index.php' returns about 18.000 results. However, when I hover my mouse of these results, no index.php shows up in the URL. So, Google seems to think these (then duplicate content) URLs still exist, but a 301 has changed the actual goal URL? A similar things happens for inurl:page. In fact, all the 'index.php' and 'page' parameters were removed over a year back, so there in fact shouldn't be any of those left in the index by now. The dates next to the search results are 2005, 2008, etc. (i.e. far before 2013). These dates accurately reflect the times these forums topic were created. Long story short: are these ~30.000 'phantom URLs' in the index out of total of ~100.000 indexed pages hurting the search rankings in some way? What do you suggest to get them out? Submitting a 100% coverage sitemap (just a few days back) doesn't seem to have any effect on these phantom results (yet).
Technical SEO | | Theo-NL0 -
Is Google suppressing a page from results - if so why?
UPDATE: It seems the issue was that pages were accessible via multiple URLs (i.e. with and without trailing slash, with and without .aspx extension). Once this issue was resolved, pages started ranking again. Our website used to rank well for a keyword (top 5), though this was over a year ago now. Since then the page no longer ranks at all, but sub pages of that page rank around 40th-60th. I searched for our site and the term on Google (i.e. 'Keyword site:MySite.com') and increased the number of results to 100, again the page isn't in the results. However when I just search for our site (site:MySite.com) then the page is there, appearing higher up the results than the sub pages. I thought this may be down to keyword stuffing; there were around 20-30 instances of the keyword on the page, however roughly the same quantity of keywords were on each sub pages as well. I've now removed some of the excess keywords from all sections as it was getting in the way of usability as well, but I just wanted some thoughts on whether this is a likely cause or if there is something else I should be worried about.
Technical SEO | | Datel1 -
Phone Number In Meta Description
People are more likely to call us, than email us. However, if they're using a mobile device, there's a click to call button on that site. My question is this: google does not include our phone number in our meta description. I could try to get the description changed, but it doesn't seem like it would make that big of a deal for just the desktop site. Am I missing something about the importance of the phone number on a desktop site? Any experience with this situation? Thanks, Ruben
Technical SEO | | KempRugeLawGroup3 -
HELP: Wrong domain showing up in Google Search
So i have this domain (1)devicelock.com and i also had this other domain (2)ntutility.com, the 2nd domain was an old domain and it is not in use anymore. But when i search for devicelock on Google, the homepage devicelock.com does not exist. Only ntutility.com comes up. I asked one of the developer how the redirect is happening from the old domain to the new one and he told me its through a DNS forward. And there is no way to have an .htacess file to set up a 301 instead. Please help!
Technical SEO | | Devicelock0