Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Another company is coming up in search results when I type in my phone number
-
If I search for my client's phone number on Google, without gaps, ie 02036315541, another company comes up at the top of the list. This company has a similar name to ours, but it is in a different town and it does different things. My company name is Energy Contract Renewals https://www.energycontractrenewals.co.uk/ and their company is https://energyrenewals.co.uk. As far as I can see, the other company does not mention our phone number anywhere on their site or on their GMB page so I don't know why they are coming up. We do not come up at all for this search.
However, if I put our phone number in like this: 020 3631 5541, our company does come up and the other company does not.
Anyone know how I can correct this or if it is even possible to do something about it?
-
My pleasure, Maureen!
I'm so glad you asked about Moz Local. We have a whole new-and-improved Moz Local now, and yes, we are definitely supporting the UK. See more here: https://moz.com/help/moz-local
Please write to help@moz.com if you have any questions about what we can do for your clients in the UK, and I'm so glad you found help in the forum.
-
Hi Miriam
Thank you for your very full reply, I appreciate your help. I agree with you it is a low priority and I have pointed this out to the client! The suggestion that Shannon made has already started to produce results and I agree with you that the website needs to have more links and a higher domain authority. We have recently taken over the website and are busy adding content to it as it was quite meagre in its content. Earning backlinks is our next objective.
Question: does Moz Local now work for UK businesses? A couple of years ago I used it for a client and when it came up for renewal I was told by Moz that it no longer supported UK businesses. So Moz gave me a refund as it had accepted online payment for the renewal. I had assumed it still didn't support UK businesses, but if you're saying it does, that's a whole other ball game! Please could you advise on this as I have several clients that would benefit from Moz Local.
Thanks again for all your help.
best regards, Maureen
-
Hi Maureen,
Thank you for bringing your question to the forum. I have a few of thoughts on this:-
First of all, folks are very unlikely to be seeking your business or your services by entering a phone number. So, I would call this concern a very low priority.
-
However, here's what I think may be going on, as I was unable to immediately find anything connecting your phone number with your competitor (something may exist somewhere, but you'd need to hunt to find it if it does): I suspect Google is confused. The similarity in business names and domain names is leading Google to be uncertain about the identity of the business connected with that phone number. Because your competitor has earned more links and has a higher Domain Authority than your business, Google (in their uncertainty) is bringing their SERP entry up above yours. It's certainly weird behavior on their part (if, indeed, there is no asset connecting your number with their business hiding somewhere). But, that's my best guess. Somewhere in Google's system, they are confused about the identities of the two businesses and are conflating them with the same phone number in your phone number search.
-
What to do about this? According to Moz, your numbers stack up against your competitor's like this:
Them:
Page Authority: 25 ; Domain Authority: 19 ; Links: 911
You:
Page Authority: 5 ; Domain Authority: 3 ; Links: 2
As these numbers indicate, your brand is behind in building overall authority, and this is why I strongly suspect that Google is allowing this business to get into the mix of your search engine results because they aren't quite sure whether the competitor's stronger presence is actually a better version of your own business. This is my theory, anyway, and if correct, what you need to do is build up the authority of your domain so that it is firmly associated in Google's mind with your phone number.
You need more links, in short, and, as others have mentioned here, you may well need to start building out your citation set. Moz Local would be our home-grown solution for a UK business like yours needing to ensure that its local platform and directory listings are accurate and complete . You can learn more about it here: https://moz.com/products/local
- Back to the beginning of this: it's unlikely that your brand is being harmed much (if at all) by what you've noticed regarding the phone number. People just don't typically search for brands or services by phone number. But, there is a good chance that your low authority is causing you to be outranked for the keywords that people DO search for in trying to access services like yours. And, what you've noticed is actually a good indicator that Google currently lacks confidence in the information they have about your business. That definitely matters, and so, the best way to build up Google's confidence is to grow your authority. I recommend that you put priority focus on both links and local business listings and that should be a smart start to making Google more confident about who your business is (and who it isn't!).
Hope this helps!
-
-
Hi Colemckeon, thanks very much for your suggestions. I will look for a directory service in the UK as I think those you mentioned might just be for the USA.
-
Maureen,
Shannon gave some great suggestions, but I would also recommend using a directory service to make sure that your number is in the same format through all the business directories you are listed with.
In addition to that, I would recommend submitting your number to a service like white pages reverse number look up or true caller.
It is best to have as many people referencing your phone number as possible so the people searching for you can verify that its you.
Funny side note... If you Google "Call google my business" googles phone number doesn't even show up, but an irrelevant third party companies number does!
-
Although the part I don't understand is how does Google get confused between 2 companies on the basis of a phone number which does not appear on the other company's website anyway?
-
Thanks Shannon, those are all great suggestions, I will try them out. Many thanks
-
A few ideas/questions for you:
1. Have you tried adding a phone number on your home page without the spaces? The front page on your website only includes the phone number WITH the spaces. It might look odd, but you could try putting the phone without spaces into your footer, perhaps near your copyright or the address.
2. Have you tried updating your business on Google? Updating your own GMB profile can help you appear in results and make sure Google isn't confusing you with this other similarly-named company. https://www.google.com/business/
3. Also I took a peek at your search results and when I checked your business on Google Maps, your phone shows up with spaces but also with a +44 code in the beginning. I wonder if that could be part of the issue as well.
Hope one of these ideas help!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google image search filter tabs and how to rank on them
I have noticed Google image search has included suggestion tabs (e.g,. design, nature... when searching background) on the top of the image search.
Technical SEO | | Mike555
Are there specific meta tags I can add into my images so that my images will show up on each tab?
Do those filters just show content based on image keywords or something else? IRme7gQ0 -
Company name ranking
Hi all, I hope somebody can share their thoughts on the below. A web designer launched my client's new website and I have been tasked with the SEO. I was approached with an immediate problem, www.clientswebsite.co.uk was ranking 9th for their company name after being indexed by Google. The search results above www.clientswebsite.co.uk were related to my client but not all, for example a direct competitor was also ranking. I have been working on the SEO for 2-3 weeks and I just managed to get to 3rd position for the company name, and then www.clientswebsite.co.uk disappeared from page 1! And now instead, an irelevant sub page is now ranking for the company name on page 2 (a contact page). I have checked and the home page is still indexed (did a site: check). The only problem software picks up is a redirect chain (http://homepage -> http://www.homepage -> https://homepage) the web developers said it wouldn't impact rankings (when I asked them to edit the htaccess file to fix it) I've listed below the SEO tasks I completed whilst attempting to rank the company name: I set up analytics and webmaster tools, in which I set up preferred domain (www) Added a sitemap Edited meta data making sure company name was included I contacted the websites above www.clientswebsite.co.uk that were relevant and asked them to place a link linking to their new website, I was successful with a couple of these. I placed www.clientswebsite.co.uk on all of their social media profiles I reformatted headers on their home page, making sure the H1 included my client's company name I found 2 extra versions of my client's home page (not exact copies, but very similar content) that had been published, so I decided to 301 redirect these to the correct home page Activated SSL and forced to HTTPS I would really appreciate it if anyone could share their thoughts here, whether it be explanations or possible solutions Adam
Technical SEO | | SO_UK0 -
Indexed, but not shown in search result
Hi all We face this problem for www.residentiebosrand.be, which is well programmed, added to Google Search Console and indexed. Web pages are shown in Google for site:www.residentiebosrand.be. Website has been online for 7 weeks, but still no search results. Could you guys look at the update below? Thanks!
Technical SEO | | conversal0 -
Phone number in Meta Description - Is it a good idea?
Is it a best practice to place your company's phone number in the meta description for a page? Are there any rules as to what is acceptable for meta tags? One of our competitors recently started doing this but for some reason I think it might be against Google's guidelines. They (competitor) is also engaging in web spam, plagiarizing our content, and other black hat techniques so I'm leery of anything they do.
Technical SEO | | mathamatix0 -
How to remove my cdn sub domins on Google search result?
A few months ago I moved all my Wordpress images into a sub domain. After I purchased CDN service, I again moved that images to my root domain. I added User-agent: * Disallow: / to my CDN domain. But now, when I perform site search on the Google, I found that my CDN sub domains are indexed by the Google. I think this will make duplicate content issue. I already hit by the Panguin. How do I remove these search results on Google? Should I add my cdn domain to webmaster tools to request URL removal request? Problem is, If I use cdn.mydomain.com it shows my www.mydomain.com. My blog:- http://goo.gl/58Utt site search result:- http://goo.gl/ElNwc
Technical SEO | | Godad1 -
Hosting sitemap on another server
I was looking into XML sitemap generators and one that seems to be recommended quite a bit on the forums is the xml-sitemaps.com They have a few versions though. I'll need more than 500 pages indexed, so it is just a case of whether I go for their paid for version and install on our server or go for their pro-sitemaps.com offering. For the pro-sitemaps.com they say: "We host your sitemap files on our server and ping search engines automatically" My question is will this be less effective than my installing it on our server from an SEO perspective because it is no longer on our root domain?
Technical SEO | | design_man0 -
Does a CDN affect search rankings?
I feel kind of stupid asking this, but if i use one it would speed things up quite a bit. It is for a ecommerce website, any guidance on this would be awesome!
Technical SEO | | Hyrule0 -
Should I set up a disallow in the robots.txt for catalog search results?
When the crawl diagnostics came back for my site its showing around 3,000 pages of duplicate content. Almost all of them are of the catalog search results page. I also did a site search on Google and they have most of the results pages in their index too. I think I should just disallow the bots in the /catalogsearch/ sub folder, but I'm not sure if this will have any negative effect?
Technical SEO | | JordanJudson0